“I emailed back and forth with Angelo V and he was very helpful. He answered my questions to with what he knew about the product and the responses were quick. I tried to call but wasn’t able to get through.
I am hoping my order comes through soon.”
“Had an issue with a product I purchased and wanted to return it. Sent in a request and was contacted the next day by Hezron Parcon who was really helpful and already had the return label generated. Really easy process and I appreciate all the help with this.”
“Angelo resolved an issue to the the best of his authority to do so.
I am not sure I would use this company again there was a a dispute regarding a welcome discount code. I would recommend Angelo’s customer service.
He kept to his word regarding a partial discount.”
“There was a problem with the FedEx delivery of one of my products so I contacted Titan Fitness customer service. I received an immediate response from their representative Sunshine Lumasag who was extremely helpful, quick to respond and professional throughout the entire process. Within moments I had a solution and a replacement product was shipped to me. I would gladly do business with Titan Fitness again. I am very impressed by the responsiveness of their customer service as well. Thanks again Sunshine!”
“The online ordering system was absolutely abysmal and cost myself, my company, and my client many lost hours and headaches. They fully cancelled an order without any explanation as to why. The whole time we were told to connect with sales and reorder, meanwhile the transaction was pending on our end through our bank. It was an absolute joke of service rendered. I went through three-four customer service representatives before I was connected to Michelle. If it was not for her persistence in uncovering what the issue was, there is absolutely no chance we would have fulfilled this order. Michelle did an astounding job with searching to find answers, and creating solutions. It is appalling to me that it took me contacting multiple times before connecting with someone who simply wanted to provide customer service. This was a large order and it was cancelled by Titan without any form of notification of this. Had I not logged into my account, who knows how ugly this could have been. The headaches and uprooting of my personal business to attend to this cost us a ton of time, money, and headaches. Although Michelle was amazing and able to uncover our order list, by which we were told by three-four individuals that there was no record of it, we will never return business to Titan. Michelle deserves all the credit for this order being fulfilled. Unfortunately, Titan makes great products but has an inherently atrocious ordering system and immediate lack of customer service. (Besides Michelle, as she is dedicated to actually helping and finding solutions.”
“I worked with Paul M.
Paul was very professional and great to work with. I had a few questions in which they were handled very promptly and professionally. Thanks again for another positive experience with Titan.”
“I ordered an accessory for my squat rack that turned out to be the wrong height. Michelle fielded my call and took extra steps for me to explore several different options for returning or replacing only the parts affecting height. She went above and beyond when she could have easily just transferred me to someone else for an issue that could be solved by another department.”
“Everything was awesome. Even though there were delays in shipping do to the supply chain. Customer Service agent Joanna Vicencio always kept me up to date. I am very happy with and will continue to buy products.”
“Marj Gregorio was super helpful and took care of my order after it was mis picked got me the right product and was really quick with responding. 10/10”
“This review is regarding Marj Gregorio.
Marj has repeatedly demonstrated that she is highly motivated and eager to please the customer.
It is not often that Titan Fitness falls short but when they do Marj Gregorio is very concerned about customer satisfaction.
In my opinion, this is a rarity in today’s business world.
Marj Gregorio should be commended for a job well done.
Paul Hamilton”
“Quality stuff at reasonable prices. I bought the X3 tall squat stand thing is a beast for the price. Plus the customer service is great they answer really fast. This lady Mary Jane answer all my questions awesome customer service.”
“Marj, Titan's representative, was wonderful. She resolved my problem (a missing angle bar that I had to order and pay for twice) and the company's problem of getting the missing angle bars back to company's shelves and to my son's home too. The company's computer on the first order would not accept Pennellville, NY as an address and it was sent off to Elmira, NY. The second time I ordered it, a real human being helped me and we were able to send it off to the proper address without using that computer. Marj was able to unravel this complication, sending the wrongly address angle bar back to her company and refunding my money for this. The second angle bar arrived at my son's house, a happy, satisfying ending! Thank you, Marj!”
