“There was a problem with the FedEx delivery of one of my products so I contacted Titan Fitness customer service. I received an immediate response from their representative Sunshine Lumasag who was extremely helpful, quick to respond and professional throughout the entire process. Within moments I had a solution and a replacement product was shipped to me. I would gladly do business with Titan Fitness again. I am very impressed by the responsiveness of their customer service as well. Thanks again Sunshine!”
“I worked with Paul M.
Paul was very professional and great to work with. I had a few questions in which they were handled very promptly and professionally. Thanks again for another positive experience with Titan.”
“I ordered an accessory for my squat rack that turned out to be the wrong height. Michelle fielded my call and took extra steps for me to explore several different options for returning or replacing only the parts affecting height. She went above and beyond when she could have easily just transferred me to someone else for an issue that could be solved by another department.”
“Everything was awesome. Even though there were delays in shipping do to the supply chain. Customer Service agent Joanna Vicencio always kept me up to date. I am very happy with and will continue to buy products.”
“Marj Gregorio was super helpful and took care of my order after it was mis picked got me the right product and was really quick with responding. 10/10”
“This review is regarding Marj Gregorio.
Marj has repeatedly demonstrated that she is highly motivated and eager to please the customer.
It is not often that Titan Fitness falls short but when they do Marj Gregorio is very concerned about customer satisfaction.
In my opinion, this is a rarity in today’s business world.
Marj Gregorio should be commended for a job well done.
Paul Hamilton”
“Quality stuff at reasonable prices. I bought the X3 tall squat stand thing is a beast for the price. Plus the customer service is great they answer really fast. This lady Mary Jane answer all my questions awesome customer service.”
“Marj, Titan's representative, was wonderful. She resolved my problem (a missing angle bar that I had to order and pay for twice) and the company's problem of getting the missing angle bars back to company's shelves and to my son's home too. The company's computer on the first order would not accept Pennellville, NY as an address and it was sent off to Elmira, NY. The second time I ordered it, a real human being helped me and we were able to send it off to the proper address without using that computer. Marj was able to unravel this complication, sending the wrongly address angle bar back to her company and refunding my money for this. The second angle bar arrived at my son's house, a happy, satisfying ending! Thank you, Marj!”
“I ordered two Kettlebells. When they shipped they came in the wrong sizes. Upon contacting Titan Fitness. Marj Gregorio Replied quickly and resolve the issue and made the process painless I cannot be more satisfied. This is why I will stick with Titan.”
“Upon ordering two Kettlebells, Mine came in the wrong size upon messaging them they were so fast with the response and did more than above to correct the issue this is why I will stay with Titan. First class customer service easy process.”
“Your front lady Justine Bautista is nothing less then Fantastic👩
Especially on a Monday morn after a great holiday... She makes your company... The best man for the job is a woman... and she should revieve an award for that...
Tnx to her Clark 🐊”
