TJ Hughes Reviews

Name: TJ Hughes
Address: Hughes House London Road, Liverpool
Rating: 3.49

3.5 Rating 712 Reviews

59 %

of reviewers recommend TJ Hughes

3.5

Based on 712 reviews

Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Email, Telephone, Live Chat

Visit Website

Phone:

06865192

Location:

Hughes House London Road
Liverpool
L3 8JA

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TJ Hughes 1 star review on 2nd October 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Really disappointed on the lack of communication and how long delivery took inwont be ordering online again”

Helpful Report

Posted 8 years ago

Thank you for taking the time to write your review and providing us with feedback. We have reviewed your order and can see that it was collected 7 working days after it was placed, and that our the "ready for collection" email was sent. We do apologise that you were not able to collect sooner. Kind regards, TJ Hughes

Posted 8 years ago

“Ordered on a Sunday evening item here on my door within 2days ....excellent service .”

Helpful Report

Posted 8 years ago

Thank you for taking the time to review your recent purchase with us, we are pleased you are happy with our service and have left such positive feedback. Kindest regards, TJ Hughes

Posted 8 years ago

“quick delivery I got some good brand name bargains”

Helpful Report

Posted 8 years ago

Thank you for taking the time to review your recent purchase with us, we are pleased you are happy with our service and have left such positive feedback. Kind regards, TJ Hughes

Posted 8 years ago

“online order prompt delivery to local store easy uplift excellent service”

Helpful Report

Posted 8 years ago

Thank you for taking the time to review your recent purchase with us, we are pleased you are happy with our service and have left such positive feedback. Kind regards, TJ Hughes

Posted 8 years ago

“online order prompt delivery to local store easy uplift excellent service”

Helpful Report

Posted 8 years ago

Thank you for taking the time to review your recent purchase with us, we are pleased you are happy with our service and have left such positive feedback. Kind regards, TJ Hughes

Posted 8 years ago

“Great!..Superb value perfume set with super fast delivery thanks.”

Helpful Report

Posted 8 years ago

Thank you for taking the time to review your recent purchase with us, we are pleased you are happy with our service and have left such positive feedback. Kind regards, TJ Hughes

Posted 8 years ago

“Very poor was told on the website my item was in stock so I orderd and payed for the items then to be told my item was out of stock and my item would be posted when the item becomes available ... 2. Week late my parcel was .. never ordering anything from here again”

Helpful Report

Posted 8 years ago

Thank you for taking the time to write your review and for the feedback you have provided. Unfortunately delivery over the Christmas period was extended to 14 days and after reviewing yours can see the item was delivered within 6 working days of placing the order - we would like to apologise that we didn’t get your order to you faster than we would have liked. Kind regards, TJ Hughes

Posted 8 years ago

“Smooth easy transaction. Will certainly use again.”

Helpful Report

Posted 8 years ago

Thank you for taking the time to review your recent purchase with us, we are pleased you are happy with our service and have left such positive feedback. Kind regards, TJ Hughes

Posted 8 years ago

“I ordered perfume for Xmas presents , after 5 days enquirer to be told they didn't know when they would be despatched as one was out of stock, I explained they were. Gifts that died to be posted on, I was told the order would be cancelled and I would receive a refund, Two days later I had an email to say the order was being despatched, I tried to phone for two days but was left on hold for 40 minutes each time, as I had already ordered from another store as I was told the order had been cancelled, that was 11/12/16, I have emailed and disputed through PayPal and am still awaiting a response, Really poor customer service and communication!!!!”

Helpful Report

Posted 8 years ago

Thank you for taking the time to write your review and for the feedback you have provided. We have reviewed your order and can see that the confusion has occurred as the payment was left in pending after the order was placed – this is a technical error from ourselves so we would like to take this opportunity to apologise for the inconvenience this may have caused. As the issue is raised with PayPal - they will arrange the refund directly. We hope this has not deterred you from shopping with us in the future. Kind regards, TJ Hughes

Posted 8 years ago

“Very efficient kept me up to date on my order. Can't complain at all ????”

Helpful Report

Posted 8 years ago

Thank you for taking the time to review your recent purchase with us, we are pleased you are happy with our service and have left such positive feedback. Kind regards, TJ Hughes

Posted 8 years ago

“I was very pleased with the service, delivery was quick and emails sent regarding delivery were really helpful. Cannot find fault at all. If I had wanted to return anything, the returns information was very easy to understand.”

Helpful Report

Posted 8 years ago

Thank you for taking the time to review your recent purchase with us, we are pleased you are happy with our service and have left such positive feedback. Kind regards, TJ Hughes

Posted 8 years ago

“We love our local store in Birkenhead Very good value Presents I bought on line were the best value by far that I could find”

Helpful Report

Posted 8 years ago

Thank you for taking the time to review your recent purchase with us, we are pleased you are happy with our service and have left such positive feedback. Kind regards, TJ Hughes

Posted 8 years ago

“The parcel arrived very quickly. The only problem was the box was badly marked by the other item that was packed with it. A little thought should have gone into the packaging.”

Helpful Report

Posted 8 years ago

Thank you for taking the time to review your recent purchase with us and for the feedback that we can use to improve our service. We will look into this matter with the aim to consider alternative packaging options. Kind regards, TJ Hughes

Posted 8 years ago

“I was looking for the Cry Baby doll for my daughter for Christmas. I couldn't track my order as every time I tried to I was redirected to the log in page. On an email it stated that my order would be with Yodel. My parcel didn't seem to move from "it will be with us soon" status but stated it would be delivered on or before 20th December to which it was not nor had it still moved from the status said prior. All the while my parcel was actually with Royal Mail with no notification of this courier change. Only thing that was right was the original date the email stated it would be with me.”

Helpful Report

Posted 8 years ago

Thank you for taking the time to write your review and for the feedback you have provided. We have reviewed your order and can see that the confusion has occurred due to the fact that YODEL had not been able to send the items due to a scanning error - so they had sent the order back to our warehouse. We reallocated the order to Royal Mail 48hr delivery to ensure the order arrived before Christmas. We would like to take this opportunity to apologise for any inconvenience caused. Kind regards, TJ Hughes

Posted 8 years ago

“Delighted with my Gatineau skin care products highly recommend will certainly buy again”

Helpful Report

Posted 8 years ago

Thank you for taking the time to review your recent purchase with us, we are pleased you are happy with our service and have left such positive feedback. Kind regards, TJ Hughes

Posted 8 years ago

“Delivery on time but they did change delivery company which was a little confusing when email arrived saying no parcel but it arrived 4hrs later by a different carrier and no explanation”

Helpful Report

Posted 8 years ago

Thank you for taking the time to write your review and for the feedback you have provided. We have reviewed your order and can see that the confusion has occurred due to the fact that YODEL had not been able to send the items due to a scanning error - so they had sent the order back to our warehouse. We reallocated the order to Royal Mail 48hr delivery to ensure the order arrived promptly. We would like to take this opportunity to apologise for any inconvenience caused. Kind regards, TJ Hughes

Posted 8 years ago

“Took over 2 weeks to arrive and when it did it looked second hand the packaging was scratched and unsealed.”

Helpful Report

Posted 8 years ago

Thank you for taking the time to review your recent purchase with us and we are disappointed to hear you have experienced a poor level of service. We can see the item was dispatched within 3 working days of your order being placed - we would like to apologise we didn’t manage to arrange the dispatch sooner. We will also be looking into the packaging issue with our dispatch team. Kind regards, TJ Hughes

Posted 8 years ago

“I sent the item back as I did not like it, I sent it by post to be signed for, up till now I have not received my refund.”

Helpful Report

Posted 8 years ago

Thank you for taking the time to write your review. Can you please contact the Customer Service Team on: webenquiries@tjhughes.co.uk so they can sort this out quickly for you. Kindest regards, TJ Hughes

Posted 8 years ago

“I ordered 2perfumes and 1 aftershave the perfume was delivered to the store in time for xmas unfortunatly the aftershave has still not arrived and they were ordered the same time it has also cost me £4 in phone calls to no avail”

Helpful Report

Posted 8 years ago

Thank you for taking the time to write your review. We have looked into your order and can see that the Customer Service Team is currently sourcing a replacement to be sent to you for home delivery. Please accept our sincerest apologies for any inconvenience caused. Kind regards, TJ Hughes

Posted 8 years ago

“Excellent service, fast delivery and item was great thank you.”

Helpful Report

Posted 8 years ago

Thank you for taking the time to review your recent purchase with us, we are pleased you are happy with our service and have left such positive feedback. Kind regards, TJ Hughes

Posted 8 years ago

TJ Hughes is rated 3.5 based on 712 reviews