TJ Hughes Reviews

Name: TJ Hughes
Address: Hughes House London Road, Liverpool
Rating: 3.49

3.5 Rating 712 Reviews

59 %

of reviewers recommend TJ Hughes

3.5

Based on 712 reviews

Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Email, Telephone, Live Chat

Visit Website

Phone:

06865192

Location:

Hughes House London Road
Liverpool
L3 8JA

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TJ Hughes 1 star review on 2nd October 2022

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Poor customer service, still awaiting order, apparently on way to store...18 days later, emails sent and no reply. Staff at store as helpful as their systems allowed.....no idea how long order can take, maybe 6 weeks and unable to give refund as item ........ on way to store.”

Helpful Report

Posted 7 years ago

“Places order 3 weeks ago never received my items continuous calls and emails to them get told someone will call back but they don't ! Emails aren't responded to! Cost me in making calls and having my phone line disconnected because of it!! Awful customer services getting lied to every time and fobbed off.. cost me more than it should and still no item that's a hundred pounds out of pocket”

Helpful Report

Posted 7 years ago

“The worst company I've ever dealt with. Customer service is a joke.”

Helpful Report

Posted 7 years ago

“First time I have used this online service, but it will be the last. Been waiting in every day for delivery. Still not here after five days. Sent messages but no response. Can't track order, even though their website says you can. Appalling system, will not use again.”

Helpful Report

Posted 7 years ago

“I placed my online order five days ago, paid delivery charge, and it has still not arrived. I have waited in every day as I don't want to miss the Courier. Can't even track the items. Probably won't use TJ Hughes online again as they do not keep you informed about delivery. Their service is abysmal, expecially when they charge for delivery.”

Helpful Report

Posted 7 years ago

“I have been trying to contact a customer service manager since Saturday now Tuesday been promised phone call still heard nothing I have purchased goods with parts missing”

Helpful Report

Posted 7 years ago

“Bought 5 bottles of perfume. A few days later only 1 arrived and promised by the strore that the other 4 will be in within a few days. Phoned the store today to find out what's with the big delay and the click and collect department have informed me that the remaining order has been cancelled without my knowledge. Furthermore TJ Hughes have also robbed be by failing to refund me for the remaining 4 bottles. A very incompetent company.”

Helpful Report

Posted 7 years ago

“Absolutely shocking service. Had to email them three times to see were my item was. Don't use this company! Also expensive delivery charges. Very disappointed. 😫”

Helpful Report

Posted 7 years ago

“Charged for two items only received one and have tried to contact three times to no avail.They are rubbish.”

Helpful Report

Posted 7 years ago

“Paid for item nearly one week ago but have had no email confirmation on my order , I've contacted them by email and have never recieved an email back from them . Doubt I will recieve my items. Will never buy from this site again.”

Helpful Report

Posted 7 years ago

“Ordered a duvet set and curtains online only to receive an e mail stating out of stock. Tried to query this - phones out of order?? again! I sent a contact form cancelling the order. The goods have now been delivered to store and I find I cannot obtain a refund at the store but have to collect goods and return them through Post office and pay postal charges!! Your online "service" is a shambles. Never again.”

Helpful Report

Posted 7 years ago

“Very poor online service.”

Helpful Report

Posted 7 years ago

“I have been trying to make a purchase and have entered items into my basket. The have taken a 10% discount off my basket and they have twice offered me free p&p as I did not finish the purchase but they will only allow one discount which is the 10% for a 1st time buyer so the free p&p code was not accepted. I have contacted them three times by email but they have never got back to me.”

Helpful Report

Posted 7 years ago

“Went to chesterfield store on trip out.got a coat on returning home to Derby discovered it still had security tag on.couldnt find phone no for store and it's a long way back just to have tag removed.the tag did not bleep when left the store nor did it in any other shop .The shop had no staff to enquire about different sizing .unfoutunatly your store is the same as majority shops now only interested in profit and do not care about customer”

Helpful Report

Posted 7 years ago

“I have just been in this store and was looking for a duvet for my elderly parents. I saw a silentnight one but it had been taken out of the packaging and was soiled. I asked an assistant for a price and was it the right package that had already been ripped open. She took the ripped bag and after a long time came back saying it would not scan by this time the security man was standing watching me. The assistant came back with another quilt which was not the same one. I then asked if they would reduce the soiled one and she told me to go to the till. I waited in the queue and then the manageress if that's what you call her came up and accused me of ripping the bag open. I told I had not and she said the assistant had told her I had. She then became rude and irrate. I then told not to bother and she said it's only a quilt for God's sake. I will not go into this store or recommend it.”

Helpful Report

Posted 7 years ago

“I ordered a handwash duo - handwash + handlotion set, but only received the handlotion, no handwash.”

Helpful Report

Posted 8 years ago

“Still waiting for my order from the 1st April via Click and Collect. Today is 19th April. Phoned customer Services on 13th April to be told that they would have to ring the store and would ring me back. No call back received. Been on the phone again, on hold for 25 minutes, "First in the Queue", still waiting! Not a happy bunny”

Helpful Report

Posted 8 years ago

“Your website is rubbish. I have tried at different times over two days to place an order with no success. I can only get to the checkout and then it reverts to custermer details. I wanted this order for Saturday and now can't have it. I am very dissatisfied and will not be using this site again.”

Helpful Report

Posted 8 years ago

“SIZING ON WHISPER BRIEFS ARE VERY WRONG I BROUGHT SIZE 14 DID NOT FIT I DID NOT TRY THEM ON BECAUSE I COULD SEE BY THE TOP THAT THEY DID NOT STRETCH SO I WENT AND BROUGHT 16'S AND THEY DID NOT FIT EITHER, I AM A 14 IN ALL OTHER SHOPS YOU HAVE A RETURNS POLICY AS THE BOX WAS DAMAGED, AS WERE ALL THE BOXES ON DISPLAY, YOU WOULD NOT CONSIDER REPLACING THEM ALSO YOUR SENIOR STAFF ARE RUDE.”

Helpful Report

Posted 8 years ago

“Bought a Vax vacuum cleaner and on unpacking a small clip on part was broken. I contacted customer services who offered to collect and replace the whole machine which was absolutely ridiculous for such a small item I asked that they get a replacement part from Vax but they say they are unable to do this and I would have to do it myself by contacting Vax”

Helpful Report

Posted 8 years ago

TJ Hughes is rated 3.5 based on 712 reviews