TJ Hughes Reviews

Name: TJ Hughes
Address: Hughes House London Road, Liverpool
Rating: 3.49

3.5 Rating 712 Reviews

59 %

of reviewers recommend TJ Hughes

3.5

Based on 712 reviews

Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Email, Telephone, Live Chat

Visit Website

Phone:

06865192

Location:

Hughes House London Road
Liverpool
L3 8JA

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TJ Hughes 1 star review on 2nd October 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very pleased with price of product and also speed of delivery. Would recommend to anyone.”

Helpful Report

Posted 8 years ago

Thank you for taking the time to review your recent purchase from us. We are pleased you are happy with our service and have left such positive feedback. Kind Regards, TJ Hughes.

Posted 8 years ago

“Items turned up within a couple of days of ordering. Very good service”

Helpful Report

Posted 8 years ago

Thank you for taking the time to review your recent purchase from us. We are pleased you are happy with our service and have left such positive feedback. Kind Regards, TJ Hughes.

Posted 8 years ago

“Very good quality curtains and quick delivery. Excellent website - very easy to use.”

Helpful Report

Posted 8 years ago

Thank you for taking the time to review your recent purchase from us. We are pleased you are happy with our service and have left such positive feedback. Kind Regards, TJ Hughes.

Posted 8 years ago

“Shocking in-store service and unfortunately customer services aren't much better. They couldn't even be bothered to reply to an e-mail.”

Helpful Report

Posted 8 years ago

Hi Lee, I'm really sorry to hear that you've not had a positive experience. Please can you tell me what branch this was at, via the web enquiries form on our website? We will then look into any of your concerns. Kind Regards, TJ Hughes.

Posted 8 years ago

“The parcel was never picked up from the store as it arrived too late and as it was a Christmas present it had to be purchased again. Please confirm this has been returned and my account will be credited. Many thanks”

Helpful Report

Posted 8 years ago

Hi Emily, Thank you for your comments and please accept our apologies that the product arrived too late. I've checked on our system and we don't appear to have had notification from you to cancel the purchase and refund it. Please can I ask that you go to our web enquiries page on our website. Once a refund is requested through this we will process it immediately for you. Kind Regards, TJ Hughes.

Posted 8 years ago

“I ordered a luxury geo king size duvet set. It was a very good price and it arrived very quickly. It looks absolutely gorgeous on my bed. I would definitely buy from them again.”

Helpful Report

Posted 8 years ago

Thank you for taking the time to review your recent purchase from us. We are pleased you are happy with our service and have left such positive feedback. Kind Regards, TJ Hughes.

Posted 8 years ago

“Excellent fast service”

Helpful Report

Posted 8 years ago

Thank you for taking the time to review your recent purchase from us. We are pleased you are happy with our service and have left such positive feedback. Kind Regards, TJ Hughes.

Posted 8 years ago

“Ordering and collection were simple enough and updates for parcel tracking were comprehensive. Packaging was terrible, I ordered Christmas crackers which were pretty battered and squashed. Other items looked in a similar condition but thankfully contents were ok inside.”

Helpful Report

Posted 8 years ago

Hi Denise, Please accept our apologies for the crackers that were damaged in transit. We are reviewing our packaging and taking these comments on board. Thank you for taking the time to review your experience with us. Kind Regards, TJ Hughes.

Posted 8 years ago

“I ordered a Dancing cat for a young boy that my niece fosters I received it promptly but I thought it didn't work (although it did) when I got on to customer services they couldn't have been more helpful the item was replaced immediately and one little boy was very happy with the cat.”

Helpful Report

Posted 8 years ago

Thank you for taking the time to review your recent purchase from us. We are pleased you are happy with our service and have left such positive feedback. Kind Regards, TJ Hughes.

Posted 8 years ago

“Ordered well in time for Christmas, but it did not arrive. Told dispatched but when tracking advised not dispatched! Very stressful would not recommend or order from again!”

Helpful Report

Posted 8 years ago

Hi Anne-Marie, We are really sorry to hear of this. Do please contact us at the web enquiries page on our website if you need any further help with this matter. Kind Regards, TJ Hughes.

Posted 8 years ago

“So pleased I purchased from TJ Hughes. Speedy delivery, well packaged and the item was excellent value. I would definitely order from them again. Many thanks”

Helpful Report

Posted 8 years ago

Thank you for taking the time to review your recent purchase from us. We are pleased you are happy with our service and have left such positive feedback. Kind Regards, TJ Hughes.

Posted 8 years ago

“Ease of purchase and quick delivery. They were gifts and both were happy with it.”

Helpful Report

Posted 8 years ago

Thank you for taking the time to review your recent purchase from us. We are pleased you are happy with our service and have left such positive feedback. Kind Regards, TJ Hughes.

Posted 8 years ago

“The slowest delivery service I've ever encountered online has very poor communication and service in store was dreadful. I will not be making any further purchases in future..”

Helpful Report

Posted 8 years ago

Hi Gillian, We are really sorry to hear of this. Do please contact us at the web enquiries page on our website if you need any further help with this matter and let us know of the store where you had the problems. Kind Regards, TJ Hughes

Posted 8 years ago

“I ordered a curtain and christmas lights fron TJ and I had an email confirming my both orders are ready for collection and when I went there only curtains were available for collection. I was told that I will get anither email when the lights are ready for collection. It was on the 20th I was told about this. I even asked the store if they have thise lights in stock and could they give me one as it was already the 20th if December. The staff in the store said they are helpless. But now even after Christnas I still havent recived the lights. I am a regular customer of TJ Hughes but it is very disappointing and I will never again buy anything online from TJ”

Helpful Report

Posted 8 years ago

Hi Jeena, Please accept our apologies for any inconvenience this has caused. I've checked and it seems that the item is now in store and ready for collection. Do please let us know if we can help in any other way. Kind Regards, TJ Hughes.

Posted 8 years ago

“Would not order again on line. Cost more and still had to collect from store. Also package damaged on opening”

Helpful Report

Posted 8 years ago

Hi Susan, We are really sorry to hear you are unhappy with our service. If something is damaged upon receipt, we do ask customers to let us know so that we can rectify this as soon as possible. Do please contact us on our web enquiries page with the details and we will look into this for you. Kind Regards, TJ Hughes.

Posted 8 years ago

“Items were as described. I used the click & collect from store. The only thing is it took a long time for delivery to store. I was kept informed about delays.”

Helpful Report

Posted 8 years ago

Thank you for taking the time to review your recent purchase from us. We are pleased you are happy with our service and have left such positive feedback. Kind Regards, TJ Hughes.

Posted 8 years ago

“I haven't even received any communication to say the items have been delivered in store!”

Helpful Report

Posted 8 years ago

Hi Michelle, Please accept our apologies if you've received no communication. I've checked and your item is ready for collection in store. Kind Regards, TJ Hughes.

Posted 8 years ago

“Easy to order a really good price, whats not to like.”

Helpful Report

Posted 8 years ago

Thank you for taking the time to review your recent purchase from us. We are pleased you are happy with our service and have left such positive feedback. Kind Regards, TJ Hughes.

Posted 8 years ago

“Everything was really fine including a delivery which was needed for xmas...”

Helpful Report

Posted 8 years ago

Thank you for taking the time to review your recent purchase from us. We are pleased you are happy with our service and have left such positive feedback. Kind Regards, TJ Hughes.

Posted 8 years ago

“The items I purchased where of excellent quality and value and were delivered in a suitable time frame, communication was good also.”

Helpful Report

Posted 8 years ago

Thank you for taking the time to review your recent purchase from us. We are pleased you are happy with our service and have left such positive feedback. Kind Regards, TJ Hughes.

Posted 8 years ago

TJ Hughes is rated 3.5 based on 712 reviews