TJ Hughes Reviews

Name: TJ Hughes
Address: Hughes House London Road, Liverpool
Rating: 3.49

3.5 Rating 712 Reviews

59 %

of reviewers recommend TJ Hughes

3.5

Based on 712 reviews

Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Email, Telephone, Live Chat

Visit Website

Phone:

06865192

Location:

Hughes House London Road
Liverpool
L3 8JA

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TJ Hughes 1 star review on 2nd October 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Bedding arrived promptly. Very pleased with the quality ...looks great too...definitely would reccomend.”

Helpful Report

Posted 8 years ago

Thank you for taking the time to review your recent purchase from us. We are pleased you are happy with our service and have left such positive feedback. Kind Regards, TJ Hughes.

Posted 8 years ago

“First class service.”

Helpful Report

Posted 8 years ago

Thank you for taking the time to review your recent purchase from us. We are pleased you are happy with our service and have left such positive feedback. Kind Regards, TJ Hughes.

Posted 8 years ago

“Excellent service and very quick delivery.”

Helpful Report

Posted 8 years ago

Thank you for taking the time to review your recent purchase from us. We are very pleased you are happy with our service and have left such positive feedback. Kind Regards, TJ Hughes.

Posted 8 years ago

“My order was sent very quickly with no bother what so ever would recommend there online service”

Helpful Report

Posted 8 years ago

Thank you for taking the time to review your recent purchase from us. We are pleased you are happy with our service and have left such positive feedback. Kind Regards, TJ Hughes.

Posted 8 years ago

“Ordered on last day before cut off for pre Xmas delivery Arrived day before expected...very satisfied”

Helpful Report

Posted 8 years ago

Thank you for taking the time to review your recent purchase from us. We are very pleased you are happy with our service and have left such positive feedback. Kind Regards, TJ Hughes.

Posted 8 years ago

“Great item. Good price. Good delivery.”

Helpful Report

Posted 8 years ago

Thank you for taking the time to review your recent purchase from us. We are pleased you are happy with our service and have left such positive feedback. Kind Regards, TJ Hughes.

Posted 8 years ago

“We purchased presents for Christmas , all presents were greatly received , well liked also.”

Helpful Report

Posted 8 years ago

Thank you for taking the time to review your recent purchase from us. We are pleased you are happy with our service and have left such positive feedback. Kind Regards, TJ Hughes.

Posted 8 years ago

“CustmrSrv was very good but the only purchase that I was waiting for which was a Christmas present for my husband john Paul g was damaged the tin was open at the bottom”

Helpful Report

Posted 8 years ago

Hi Christine, Thank you for your feedback, we are pleased to hear that you found our customer service team helpful. Please accept our apologies that you goods did not arrive in the expected condition, you feedback has been taken on board and the relevant department have been re trained in packaging items to ensure no damage to products. Kind Regards, TJ Hughes.

Posted 8 years ago

“Quick delivery, great purchase and top value.”

Helpful Report

Posted 8 years ago

Thank you for taking the time to review your recent purchase from us. We are pleased you are happy with our service and have left such positive feedback. Kind Regards, TJ Hughes.

Posted 8 years ago

“Couldn't be happier at finding a rare much loved by me product from somewhere I'd never heard of before and not having a single problem with my purchase!”

Helpful Report

Posted 8 years ago

Thank you for taking the time to review your recent purchase from us. We are pleased you are happy with our service and have left such positive feedback. Kind Regards, TJ Hughes.

Posted 8 years ago

“Product I purchased was competitively priced. It was delivered in good time( ahead of schedule) I was informed of the progress of my order regularly. I would purchase from T J Hughes again.”

Helpful Report

Posted 8 years ago

Thank you for taking the time to review your recent purchase from us. We are pleased you are happy with our service, and have left such positive feedback. Kind Regards, TJ Hughes.

Posted 8 years ago

“I waited for the goods and still awaiting £5.99 refund on 5 pack socks as they didn't arrive.”

Helpful Report

Posted 8 years ago

Hi Sue, Please accept our apologies for this oversight. I've spoken with the team and we have raised a replacement order for you today, which should be with you very shortly. Again, please accept our apologies for this oversight. Kind Regards, TJ Hughes.

Posted 8 years ago

“The young man who served me was very efficient and brought my item quickly. However it did seem rather odd that as soon as he had given the previous click and collect customer her parcel he had to go to the floor below again to fetch my parcel. It might be more sensible to have the click and collect point on the same floor as the warehouse where the parcels are kept. The pillows were as described”

Helpful Report

Posted 8 years ago

Hi Jill, Thank you for taking the time to review your recent experience with us. Please can I ask what store this was? If you can let us know via the web enquiries page on our website we will look into this and see what improvements can be made. Kind Regards, TJ Hughes.

Posted 8 years ago

“Goods arrived around 2 weeks after ordering but it was Christmas and they did arrive free delivery and items just as described in web site”

Helpful Report

Posted 8 years ago

Hi Karen, Thank you for taking the time to review your recent purchase from us. We apologise for the delay in receiving your goods, but are very happy to hear that you are pleased with your purchases. Kind Regards, TJ Hughes.

Posted 8 years ago

“Product requested arrived promptly however I had a query with it I spent three days trying to contact customer services to no avail . I then rang one of the shops who said I had to return the order back by post with a special number only obtainable from customer services I could not return it to a shop. I continu d to ring the number on the enclosed returns notice but no reply. I again contacted one of the stores who said I had been ringing an incorrect number and gave me a totally different number on the through to customer services the lady on the phone was very helpful and said she would send me a prepaid leaflet and they would send a replacement . This however left it too late for Christmas, so the suggestion was made to return the snowman and ask for the money back and buy a snowman from the shop. I visited the shop and explained my problem to one of the staff in St Helens who said they had someone in with a similar problem but it was because the toy was in demo mode and when opened up and the tab removed it would work. I then sent off the toy to my great niece for Christmas and have not heard anything negative yet. I do think it poor that a returns notice is sent out with an incorrect telephone number printed on it , this should be rectified however on a positive note the staff were pleasant and helpful when approached”

Helpful Report

Posted 8 years ago

Hi Joan, Thank you for taking the time to leave a review and please accept our sincere apologies that an incorrect number was given. I'm glad to hear that the query was sorted out successfully and that the staff you dealt with were helpful. Thank you again, Kind Regards, TJ Hughes.

Posted 8 years ago

“No complaints with service but lose out on rating due to not boxing up the item I purchased. It was posted in a bag, not a jiffi bag, just a grey postage bag like I was buying from ebay. This was a Christmas present and fortunately the box was only slightly squashed. I expect better was a big retailer.”

Helpful Report

Posted 8 years ago

Hi Peter, Thank you so much for taking the time to review your experience with us. We've taken your comments on board and are looking into the issue you raise on our packaging. In the meantime, if there was any serious damage to your product, do please contact us via our web enquiries page on the TJ Hughes website with all of the details. Kind Regards, TJ Hughes.

Posted 8 years ago

“It arrived early and my daughter loved doing her sequins art”

Helpful Report

Posted 8 years ago

Thank you for taking the time to review your recent purchase from us. We are pleased you are happy with our service and have left such positive feedback. Kind Regards, TJ Hughes.

Posted 8 years ago

“I was very impressed. First time I've used online ordering with yourselves. I was kept upto date with order status. Unfortunately one of my items was damaged on delivery but j contacted customer services and the lady dealt with this very quickly and give me a refund. Did offer to replace item but I didn't want to take the risk so close to Christmas. Would Defo use again”

Helpful Report

Posted 8 years ago

Thank you for taking the time to review your recent purchase from us. We are pleased you are happy with our service and have left such positive feedback. Kind Regards, TJ Hughes.

Posted 8 years ago

“Excellent place to shop .”

Helpful Report

Posted 8 years ago

Thank you for taking the time to review your recent purchase from us. We are pleased you are happy with our service and have left such positive feedback. Kind Regards, TJ Hughes.

Posted 8 years ago

“Super speedy delivery over Christmas!0”

Helpful Report

Posted 8 years ago

Thank you for taking the time to review your recent purchase from us. We are pleased you are happy with our service and have left such positive feedback. Kind Regards, TJ Hughes.

Posted 8 years ago

TJ Hughes is rated 3.5 based on 712 reviews