TJC Reviews

Name: TJC
Address: TJC Limited, Surrey House, Plane Tree Crescent, Feltham
Rating: 4.21

4.2 Rating 3,186 Reviews

80 %

of reviewers recommend TJC

Company Reviews

Questions

Metrics

4.2

Based on 3,186 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 31%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

07738294696

Email:

craig.pyke@tjc.co.uk

Location:

TJC Limited, Surrey House, Plane Tree Crescent
Feltham
TW13 7HF

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered a necklace and told it would be with me in two to three days, eight days later it arrived!! I then ordered earings to match and was sent the wrong ones!! I am now waiting for a return lable!! Not a happy bunny!!”

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Posted 2 years ago

“I'm having trouble using my online ordering account, there seems to be a problem with my Lloyds Bank Mastercard and TJC, so if I need to order I have to phone which is not always easy to do. I wish you could resolve this problem so I can order freely online again? kind regards Charlotte Thompson”

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Posted 2 years ago

“Very disappointed with the gold chain I bought. Was made to look much better on tv channel”

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Posted 2 years ago

“DISSAPPOINTED”

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Posted 2 years ago

“Totally disgusted that you run auctions whereby people legitimately bid and win said items which you then sell to others! Twice you were in breach of contract with me and the only explanation was a refund?? You're above the law apparently, don't waste your time bidding for days on end as some of the items clearly don't exist or perhaps they get a better price selling to an individual!”

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Posted 2 years ago

“Never told me one item was out of stock - I just kept waiting and after asking where it was - was told it was out of stock and a refund would be given. Ordered another item in the same order and paid for quick delivery, but delivery was just standard. Not really happy as I’ve been a good customer.”

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Posted 2 years ago

“Excellent only down side is items are shown for to long”

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Posted 2 years ago

“You lost 2 dispatched items at xmas and your dispatch service is slow.”

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Posted 2 years ago

“Thx are very poor at getting back when there is a issue. I ordered a watch have not received it. They take there time when a quick discussion like other shopping channel's helps the customer. I do like Chloe and Mark. Oh also there was diamond black earrings which was 9-99 but the charged me a lot on a special event bad TJC. Still I am get money back on a lost male organiser I hope . All total could do more customer service.”

Helpful Report

Posted 2 years ago

“I placed an order on Sunday evening paid the extra £6. 99 postage for 1-2 day delivery (so expecting delivery Wednesday), only to receive an email Wednesday saying it's only just been dispatched. I should of just had it on the ordinary delivery”

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Posted 2 years ago

“Ordered item on the 4th Jan from TJC and had to cancel Today as not even been dispatched yet!”

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Posted 2 years ago

“Delivery time, takes too long, I joined tjc plus, so I could get my order quicker, as it advertised next day delivery, that has never happened”

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Posted 2 years ago

“Agent mumbled and wasn't very helpful about order never dispatched. He was hard to understand. He processed a refund for item. Was on call for 25 mins and couldn't get more than a small discount code as compensation.”

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Posted 2 years ago

“Disaster order.first one place d did not appear no trace o g order from india.'re ordered and have just received or after x mad-have been sent size 7 inch instead of 7.5 inches!!! ie white God and diamond bracelet”

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Posted 2 years ago

“It said you can buy a ring and resize it but it doesn't mention that you can only resize it upwards Crazy if you ask me”

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Posted 2 years ago

“I ordered and paid for a multicoloured freshwater pearl necklace on the 9/12/21 and I have still not received it. I also ordered and received a 9ct 20 inch chain which broke on the first wearing. I have never had problems like this before so I am hoping that it will be sorted out and IF it is I will edit my review.”

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Posted 2 years ago

“Most of the items from your company are of excellent quality. It's a pity that your delivery is not as good, nor is the accessibility of your customer services.”

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Posted 2 years ago

“Wrong sizes sent. Impossible communication. Missing orders. Wrong deliverys. Totally negative customer service ALSO have still to pay even if you don't get the order”

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Posted 2 years ago

“Abcsdefghy”

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Posted 2 years ago

“I am still waiting for an item I ordered over a month ago. I had an email about a discrepancy. I answered that email I also received a phone call from one of your staff, l clarified the situation with him he said everything was fine and the order would go ahead I've heard nothing since. I can't even remember the name of the he item but it was an under eye massager to reduce puffiness. It was on offer for about 200.00.”

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Posted 2 years ago

TJC is rated 4.2 based on 3,186 reviews