TJC Reviews

Name: TJC
Address: TJC Limited, Surrey House, Plane Tree Crescent, Feltham
Rating: 4.21

4.2 Rating 3,187 Reviews

80 %

of reviewers recommend TJC

Company Reviews

Questions

Metrics

4.2

Based on 3,187 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 31%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

07738294696

Email:

craig.pyke@tjc.co.uk

Location:

TJC Limited, Surrey House, Plane Tree Crescent
Feltham
TW13 7HF

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Mr Michael Purdy

Mrs Kay Lawrence

Mrs Glenys Oxley

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“It was good I m happy.”

Helpful Report

Posted 3 years ago

Dear Miss. Arshad, Thank you for leaving us such a wonderful review. We are thrilled that you loved your experience. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again. Thank you, Kind regards, Gavin Customer Service Agent www.tjc.co.uk

Posted 3 years ago

“Ordering was quick and easy, polite and helpfull telephone operators, hassle free transactions. Problems sorted out very quickly.”

Helpful Report

Posted 3 years ago

Dear Mrs. Reynolds, Thank you for leaving us such a wonderful review. We are thrilled that you loved your experience; We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again. Thank you, Kind regards, Gavin Customer Service Agent www.tjc.co.uk

Posted 3 years ago

“The product was supposed to be delivered 5-7 working days but it didn't arrive and it was 10 days before I received an email saying there was a problem. The automated messages kept saying the product would be dispatched within 48 hours yet it wasn't. And no more communication about why the problem and when it had been resolved. When I rang Customer services they were eventually able to give me updates. And when the item arrived one piece wasn't working and I couldn't contact the sellers to find out how to make it work.”

Helpful Report

Posted 3 years ago

“I've always been pleased with tjc”

Helpful Report

Posted 3 years ago

Dear Mrs. Endicott, We can’t thank you enough for the kind words about our service. Your review means a lot to us and lets us know we’re on the right track! Looking forward to seeing you again soon and thanks again! Thank you, Kind regards, Gavin Customer Service Agent www.tjc.co.uk

Posted 3 years ago

“Excellent quality & prices, very happy with all the items I ordered will definitely be returning for more 😊”

Helpful Report

Posted 3 years ago

Good Morning, We are thrilled to have you as part of the TJC family! Thank you for sharing your kind words with us. It means the world to us and to our entire team! We look forward to serving you again soon! Thank you, Kind regards, Gavin Customer Service Agent www.tjc.co.uk

Posted 3 years ago

“I have purchased 3 items of which one arrived.i have followed up with delivery who said they had the parcel but it had been lost in warehouse . I have chased this up with your reps who have not got back to me and you are now taking money from my account and no further contact to my enquiry”

Helpful Report

Posted 3 years ago

“Overall very good shopping experience. Be better if traders didn't compete with ordinary shoppers and there were more regular, honoured percentage discounts at checkout: incentives at this final stage would get baskets emptied quicker. Thank you.”

Helpful Report

Posted 3 years ago

“Well first of all I have been using TJC coming to nearly a year now.. I first come across it on the Ebay platform and did a purchase, then the website itself.. I'm ever so pleased and happy to be a customer of their's as I love how they sell such an extensive range of things not only jewellery... but home lifestyle clothing accessories etc and that too at such competitive relatively cheap and affordable prices... I mainly tend to use the auctions online.. I personally enjoy the bidding selling buying experience even though recently through correspondence on one of my orders it said about the tv channel so even accessible there... I have been shopping/ buying since I first discovered TJC and I shall continue doing so till however long you live/ exist. :)) I found exactly what my love is with you so I couldn't be any happier and that is gemstones and jewellery... also love how you have the payment option of budget pay which allows the customer the flexibility and ease of purchase of a product without breaking the bank...and rather spreading the cost without having to compromise either. Thank you very much TJC I will most definitely recommend The Jewellery Channel to other's.”

Helpful Report

Posted 3 years ago

Dear Miss Akhtar, Thank you for sharing your valuable feedback with us. Our priority is customer service and we are ecstatic that we met that mark! Kind folks like you make our job a pleasure. Thank you, Kind regards, Gavin Customer Service Agent www.tjc.co.uk

Posted 3 years ago

“The budget pays and returns are dealt with promptly and without fuss which makes the whole buying experience with TJC stress free and really enjoyable even if you change your mind. TJC plus is also a must have if you’re a frequent shopper which you will be!!! Love TJC.”

Helpful Report

Posted 3 years ago

Dear Miss. Banger, Thank you for leaving us such a wonderful review. We are thrilled that you loved your experience; We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again. Thank you, Kind regards, Gavin Customer Service Agent www.tjc.co.uk

Posted 3 years ago

“service great , good value for money , very fast delivery , could not fault service . A1.”

Helpful Report

Posted 3 years ago

Dear Malcolm, We are thrilled to have you as part of the TJC family! Thank you for sharing your kind words with us. It means the world to us and to our entire team! We look forward to serving you again soon! Thank you, Kind regards, Gavin Customer Service Agent www.tjc.co.uk

Posted 3 years ago

“Anyone I have spoken to has been so helpful and so nice”

Helpful Report

Posted 3 years ago

Dear Mrs. Derrick, We can’t thank you enough for the kind words about our service. Your review means a lot to us and lets us know we’re on the right track! Looking forward to seeing you again soon and thanks again! Thank you, Kind regards, Gavin Customer Service Agent www.tjc.co.uk

Posted 3 years ago

“I recently returned some items and was impressed at the speed of the refund. Excellent service always.”

Helpful Report

Posted 3 years ago

“Received items very quickly well packaged and all arrived intact, happy with goods and service!”

Helpful Report

Posted 3 years ago

Dear Mrs. Hill, Thank you for sharing your valuable feedback with us. Our priority is customer service and we are ecstatic that we met that mark! Kind folks like you make our job a pleasure. Thank you, Kind regards, Gavin Customer Service Agent www.tjc.co.uk

Posted 3 years ago

“I was happy with my first item thanks looks nice tow”

Helpful Report

Posted 3 years ago

Dear Casey, Thank you for sharing your valuable feedback with us. Our priority is customer service and we are ecstatic that we met that mark! Kind folks like you make our job a pleasure. Thank you, Kind regards, Gavin Customer Service Agent www.tjc.co.uk

Posted 3 years ago

“Always receive good service”

Helpful Report

Posted 3 years ago

Dear Mrs. Robinson, Thank you for leaving us such a wonderful review. We are thrilled that you loved your experience. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again. Thank you, Kind regards, Gavin Customer Service Agent www.tjc.co.uk

Posted 3 years ago

“POOR QUALITY JEWELLERY AND VERY PRICY.”

Helpful Report

Posted 3 years ago

“Always a happy customer. The products are very good quality and the huge variety makes it so easy to find something special for whoever ! 💍xx💎”

Helpful Report

Posted 3 years ago

Dear Mrs. Janette, Thank you for leaving us such a wonderful review. We are thrilled that you loved your experience; We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again. Thank you, Kind regards, Gavin Customer Service Agent www.tjc.co.uk

Posted 3 years ago

“I started browsing TJC a few years ago and at the time it was very hit and miss but in the intervening years the range of products on offer (not just jewellery) has grown and grown. The presenters are great and the prices are often amazing. TJC have a family feeling.”

Helpful Report

Posted 3 years ago

Dear Mrs. Nolan, We can’t thank you enough for the kind words about our service. Your review means a lot to us and lets us know we’re on the right track! Looking forward to seeing you again soon and thanks again! Thank you, Kind regards, Gavin Customer Service Agent www.tjc.co.uk

Posted 3 years ago

“Personal shopper gives good customer service. Tjc's format overall has changed too much, the hard sell of certain presenters is unbearable, reminds me of double glazing salesmen, plus the focus is on high end far too much. Don't watch or purchase as much as I used to.”

Helpful Report

Posted 3 years ago

Good Afternoon, Thank you for sharing your valuable feedback with us. Please rest assured we will work on your feedback and try to further improve our services. Thank you, Kind regards, Gavin Customer Service Agent www.tjc.co.uk

Posted 3 years ago

“Service not as good as before. Will stop shopping with this company”

Helpful Report

Posted 3 years ago

TJC is rated 4.2 based on 3,187 reviews