TJC Reviews

Name: TJC
Address: TJC Limited, Surrey House, Plane Tree Crescent, Feltham
Rating: 4.21

4.2 Rating 3,187 Reviews

80 %

of reviewers recommend TJC

Company Reviews

Questions

Metrics

4.2

Based on 3,187 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 31%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

07738294696

Email:

craig.pyke@tjc.co.uk

Location:

TJC Limited, Surrey House, Plane Tree Crescent
Feltham
TW13 7HF

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Mr Michael Purdy

Mrs Kay Lawrence

Mrs Glenys Oxley

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Nearly two weeks after ordering I'm still waiting for delivery. I think it's poor service.”

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Posted 1 year ago

“Easy to use website and prompt delivery”

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Posted 1 year ago

“Great value and a very helpful customer service team if any problems are discovered,”

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Posted 1 year ago

“I ordered online quick and easy to do, I do love your bargains ! Will use again”

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Posted 1 year ago

“An easy website to negotiate and buy a vast selection of your favourite things - and for a very good price.”

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Posted 1 year ago

“I have been delighted with my tjc purchases, whether it be jewellery. clothing or items for the home”

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Posted 1 year ago

“Love this channel plenty of different choices and great affordable price love auction”

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Posted 1 year ago

“Excellent prices and sevice”

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Posted 1 year ago

“Very helpful when I make a all everyone very friendly and professional Seoul done”

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Posted 1 year ago

“Very good channel. customer service agents are always excellent.”

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Posted 1 year ago

“Quality items at a good price.”

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Posted 1 year ago

“Very happy with customer care service. Always keen to help and find solution. I love the website too, so easy and user friendly. I have bought many lovely items for myself or for my friends. Thank you TJC🤍”

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Posted 1 year ago

“Arrived OK but when worn just a couple of times, one stone had fallen out of the setting and no wear to be seen.”

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Posted 1 year ago

“Very good product and value for money arrived quickly and in good condition.”

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Posted 1 year ago

“Sometimes it can be beautiful, sometimes very confusing, I.e. you say" get it home TRY it on, and if you do not like it you can return the item,(including necklaces) I tried to return an item and was told NO CHANCE of returning the item, I hear the sales people say it most of the time!”

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Posted 1 year ago

“The jewellery I have bought is first class”

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Posted 1 year ago

“My delivery was delivered late, but it was the Royal Mail issue. I spoke to a service desk advisor and he was very polite and dealt with the problem very promptly. The issue is now resolved. Thank you 😊. Suraiya Koodoruth”

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Posted 1 year ago

“Whilst the prices are sometimes excellent your customer service is very poor.”

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Posted 1 year ago

“Sold my chanel necklace/chanel belt through e Bay and the transaction was quick and efficient. The money minus the e bay fee was placed into my bank account approx 1 weak later. There were no problems.”

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Posted 1 year ago

“Ordered ring (item no 7310643) on 10th Feb via telephone ordering service requesting it be sized up before sending. Was told this could be done and it would take up to 14 days. I was aware this would incur a further charge but assumed this would be taken from my account automatically along with payment. However after 14 days no sign of ring and no info as to what was going on. After numerous phone calls and emails I kept being told to wait another 7 - 10 days over and over again only to then find out the ring hadn't even started to be resized! Where had it been all this time?! I then received a phone call on the 4th March asking me for payment for the resizing before it could be instigated and that I would then need to wait a further 14 days for this to be done.! Really poor customer service-even though I had explained this was for someone's birthday on the 27th Feb no-one seemed to care and there has never been any sense of urgency for an unhappy customer. I shall wait until the end of this week and if the ring hasn't arrived by then I shall be demanding a much deserved refund-my patience has now run very thin. Very disappointed indeed.”

Helpful Report

Posted 1 year ago

TJC is rated 4.2 based on 3,187 reviews