TJC Reviews

Name: TJC
Address: TJC Limited, Surrey House, Plane Tree Crescent, Feltham
Rating: 4.21

4.2 Rating 3,187 Reviews

80 %

of reviewers recommend TJC

Company Reviews

Questions

Metrics

4.2

Based on 3,187 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 31%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

07738294696

Email:

craig.pyke@tjc.co.uk

Location:

TJC Limited, Surrey House, Plane Tree Crescent
Feltham
TW13 7HF

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Mr Michael Purdy

Mrs Kay Lawrence

Mrs Glenys Oxley

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I am very very Happy with the customer service I always receive. From your live chat with Customer Support Agent 's . And the items that are very sturdy built like the Rolson Brand Hand Fork made from Carbon Steel and Wilson Rolson Brand Trowel.the price is also very affordable at £4.99 pence. I also want to give 5 Stars to my King Size bed 5 Zone 2 in 1 Hybrid Mattress Topper with Shungite Infused Memory Foam & Down Alternative. £89.99 pence Date purchased was 11/09/2020”

Helpful Report

Posted 3 years ago

Dear Mr. Singh, We are thrilled to have you as part of the TJC family! Thank you for sharing your kind words with us. It means the world to us and to our entire team! We look forward to serving you again soon! Thank you, Kind regards, Gavin Customer Service Agent www.tjc.co.uk

Posted 3 years ago

“Extensive choice and variety of goods at great prices.”

Helpful Report

Posted 3 years ago

Good Morning, Thank you for leaving us such a wonderful review. We are thrilled that you loved your experience; Customer experience and satisfaction are our priorities, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again. Thank you, Kind regards, Gavin Customer Service Agent www.tjc.co.uk

Posted 3 years ago

“The necklace and gem I purchased was as expected but the chain was a disappointment. I was confused by the delivery cost and lost out on a free delivery.”

Helpful Report

Posted 3 years ago

Dear Sydell, Thank you for sharing your valuable feedback with us. I sincerely apologise for the inconvenience you've faced, I will be emailing you to resolve this issue. Thank you, Kind regards, Gavin Customer Service Agent www.tjc.co.uk

Posted 3 years ago

“TJC now the best online way to shop for everything, homewards jewelry, perfume skin care. Check here before you buy elsewhere tjc usually has it. Love tjc.”

Helpful Report

Posted 3 years ago

Dear Mrs. Stone, Thank you for sharing your valuable feedback with us. Our priority is customer service and we are ecstatic that we met that mark! Kind folks like you make our job a pleasure. Thank you, Kind regards, Gavin Customer Service Agent www.tjc.co.uk

Posted 3 years ago

“Customer care sucks big time.. Tjc dropped dpd, did NOT tell me or other customers. I'm left with returns i can't return including large,even faulty items &my money paid out for goods that whatever reason i did NOT need or want! I spent hrs on the phone trying to sort this go pushed from pillar to post & NO joy. All they need to do is come up with an option tha Thanks for NOTHING Tjc!!!!”

Helpful Report

Posted 3 years ago

Dear Ms. Cullen, Thank you for sharing your valuable feedback with us. I sincerely apologise for the inconvenience you've faced, I will be emailing you to resolve this issue. However, please note we are no longer arranging home collection of items though we do reimburse the P&P cost if a customer receives a faulty item and returned it on his/her own. Thank you, Kind regards, Gavin Customer Service Agent www.tjc.co.uk

Posted 3 years ago

“Quite disappointed over the last few weeks as being a PLUS CUSTOMER and being told from the beginning of joining several mths ago that it's a quick next day delivery for the last several months none of my purchases have come the next day or in fact waited more than a week. Not happy.”

Helpful Report

Posted 3 years ago

Dear Mrs. Carey, Thank you for sharing your valuable feedback with us. I sincerely apologise for the inconvenience you've faced. We always try to deliver the orders as soon as possible, however, due to the current lockdown situation sometimes it takes longer than expected. Please rest assured we will work on your feedback and try to further improve our service Thank you, Kind regards, Gavin Customer Service Agent www.tjc.co.uk

Posted 3 years ago

“excellent quality and very reasonable prices for all range of items”

Helpful Report

Posted 3 years ago

Dear Ms. Warman, We can’t thank you enough for the kind words about our service. Your review means a lot to us and lets us know we’re on the right track! Looking forward to seeing you again soon and thanks again! Thank you, Kind regards, Gavin Customer Service Agent www.tjc.co.uk

Posted 3 years ago

“Excellent service and ring. Love it”

Helpful Report

Posted 3 years ago

Dear Mrs. Pearson, Thank you for leaving us such a wonderful review. We are thrilled that you loved your experience; Customer experience and satisfaction are our priorities, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again. Thank you, Kind regards, Gavin Customer Service Agent www.tjc.co.uk

Posted 3 years ago

“Absolutely love tjc valve for money and the product are to dye for can't wait to get my next lot of goody's from u”

Helpful Report

Posted 3 years ago

Dear Miss. Walker, Thank you for sharing your valuable feedback with us. Our priority is customer service and we are ecstatic that we met that mark! Kind folks like you make our job a pleasure. Thank you, Kind regards, Gavin Customer Service Agent www.tjc.co.uk

Posted 3 years ago

“Kerke i think his name was quick in he solving the matter. He speaks well and very polite. I’m sad I didn’t write his name down. And very fast in answering the phone.”

Helpful Report

Posted 3 years ago

Dear Miss. Jiwani, We can’t thank you enough for the kind words about our service. Your review means a lot to us and lets us know we’re on the right track! Looking forward to seeing you again soon and thanks again! Thank you, Kind regards, Gavin Customer Service Agent www.tjc.co.uk

Posted 3 years ago

“Very Very good”

Helpful Report

Posted 3 years ago

Dear Mr. Wilson, We are thrilled to have you as part of the TJC family! Thank you for sharing your kind words with us. It means the world to us and to our entire team! We look forward to serving you again soon! Thank you, Kind regards, Gavin Customer Service Agent www.tjc.co.uk

Posted 3 years ago

“I had ordered some items for my sons wedding. It didn’t arrive on time and still hasn’t. It will be returned. To say I was disappointed is an understatement.”

Helpful Report

Posted 3 years ago

Dear Mrs. Carey, Thank you for sharing your valuable feedback with us. I sincerely apologise for the inconvenience you've faced, I will be emailing you to resolve this issue. Thank you, Kind regards, Gavin Customer Service Agent www.tjc.co.uk

Posted 3 years ago

“It is very good but I would like to say when I place order I do not always take the order number down because u send me email but recently I have placed a few orders and no email and when I don't receive the order I phone and ur customer service have no knowledge of the order order wise all is very good thnk u Mrs Kathleen Flaherty”

Helpful Report

Posted 3 years ago

Dear Mrs. Flaherty, We are thrilled to have you as part of the TJC family! Thank you for sharing your kind words with us. It means the world to us and to our entire team! We look forward to serving you again soon! Please note due to some technical glitch confirmation emails were not sent, however, it is been resolved now. Thank you, Kind regards, Gavin Customer Service Agent www.tjc.co.uk

Posted 3 years ago

“Great channel ,great bargains”

Helpful Report

Posted 3 years ago

Dear Mrs. Montgomery, Thank you for sharing your valuable feedback with us. Our priority is customer service and we are ecstatic that we met that mark! Kind folks like you make our job a pleasure. Thank you, Kind regards, Gavin Customer Service Agent www.tjc.co.uk

Posted 3 years ago

“Having to wait too long for a refund,don't order half as much as I use to”

Helpful Report

Posted 3 years ago

Dear Mrs. Hutchinson, Thank you for sharing your valuable feedback with us. I sincerely apologise for the inconvenience you've faced, I will be emailing you to resolve this issue. Thank you, Kind regards, Gavin Customer Service Agent www.tjc.co.uk

Posted 3 years ago

“My third transaction. Possibly because it was cheap costume jewellery, the ring was not as well packaged and presented. Having said that, superb ring. tjc is truly amazing for the price. Looks expensive and the skill/workmanship is exquisite.”

Helpful Report

Posted 3 years ago

Good Morning, We can’t thank you enough for the kind words about our service. Your review means a lot to us and please rest assured we will work on your feedback and try to further improve our services. Looking forward to seeing you again soon and thanks again! Thank you, Kind regards, Gavin Customer Service Agent www.tjc.co.uk

Posted 3 years ago

“95% quality so far some good bargains”

Helpful Report

Posted 3 years ago

Dear Mrs. Price, We are thrilled to have you as part of the TJC family! Thank you for sharing your kind words with us. It means the world to us and to our entire team! We look forward to serving you again soon! Thank you, Kind regards, Gavin Customer Service Agent www.tjc.co.uk

Posted 3 years ago

“5 orders were cancelled and still waiting for items that I ordered 4 weeks ago. no help from customer service at all”

Helpful Report

Posted 3 years ago

Dear Miss. Lorenz, Thank you for sharing your valuable feedback with us. I sincerely apologise for the inconvenience you've faced, I will be emailing you to resolve this issue. Thank you, Kind regards, Gavin Customer Service Agent www.tjc.co.uk

Posted 3 years ago

“very good value hard to beat with great service”

Helpful Report

Posted 3 years ago

Good Morning Gerrard, Thank you for leaving us such a wonderful review. We are thrilled that you loved your experience; Customer experience and satisfaction are our priorities, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again. Thank you, Kind regards, Gavin Customer Service Agent www.tjc.co.uk

Posted 3 years ago

“After having 2 items of jewellery delayed after being emailed they were shipped and payment was taken the items were not shipped as stated. 1 item was shipped 3weeks after email and 2 item told investigating now told item been lost !”

Helpful Report

Posted 3 years ago

Good Morning, Thank you for sharing your valuable feedback with us. I sincerely apologise for the inconvenience you've faced, I will be emailing you to resolve this issue. Thank you, Kind regards, Gavin Customer Service Agent www.tjc.co.uk

Posted 3 years ago

TJC is rated 4.2 based on 3,187 reviews