TJC Reviews

Name: TJC
Address: TJC Limited, Surrey House, Plane Tree Crescent, Feltham
Rating: 4.21

4.2 Rating 3,187 Reviews

80 %

of reviewers recommend TJC

Company Reviews

Questions

Metrics

4.2

Based on 3,187 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 31%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

07738294696

Email:

craig.pyke@tjc.co.uk

Location:

TJC Limited, Surrey House, Plane Tree Crescent
Feltham
TW13 7HF

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Mr Michael Purdy

Mrs Kay Lawrence

Mrs Glenys Oxley

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Not great. Mis sold the item.”

Helpful Report

Posted 2 years ago

Good afternoon, Miss. Caesar, Thank you for leaving a review, we really appreciate your feedback. It is truly disappointing to hear about your experience with our service was not up to the mark and we sincerely apologize for any inconvenience caused. As a company, this is never our intention and we can assure you that we are here to help you solve your problems. We have sent an email to your registered email address with TJC requesting to share few details which will help us in investigating the issue further. Would request you to please share the details and we would be happy to help. Your patience and understanding is highly appreciated and please do not hesitate to contact us if you have any questions or concerns. For any support or clarification please contact us at TJC Helpline – 08002606666, option 3 (Monday to Friday – 08:00am to 07:00pm and Saturday & Sunday – 09:00am to 06:00pm) Kind regards, Rajeev Sharma Customer Service Agent www.tjc.co.uk

Posted 2 years ago

“Fandabbydozie”

Helpful Report

Posted 2 years ago

“Bought this as a gift and I am SO pleased with the weight and quality. Good delivery. Nice presentation box. Thank you.”

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Posted 2 years ago

“All products true to description and of a very high quality. Extremely pleased with purchases, speed of delivery and customer service.”

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Posted 2 years ago

“I ordered a ring with a ruby stone but it was a diopsidecI received- still waiting for my replacement 2 weeks later, I hope it comes with a goodwill gesture!!!!”

Helpful Report

Posted 2 years ago

Good evening, Mrs. Watton, Thank you for your review. I'm sorry to hear that we were not able to deliver as per your expectation, but I really appreciate you bringing this issue to my attention. We strive to ensure every customer is satisfied with our business, and I apologize for any way in which we may have inconvenienced you. I have found the details of your order (0026630597) Which was placed on 25th Sep’2022 I checked the order and discovered that the order was dispatched on September 26th, 2022, so please wait for the next 48-72 working hours if you have not received it at your end then contact us at TJC Helpline – 08002606666, option 3 (Monday to Friday – 08:00am to 07:00pm and Saturday & Sunday – 09:00am to 06:00pm) We appreciate your understanding of this and look forward to serving you again. Kind regards, Rajeev Sharma Customer Service Agent www.tjc.co.uk

Posted 2 years ago

“Most products are great. Some purchases did not meet my expectations.”

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Posted 2 years ago

“Very prompt service and delivery.”

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Posted 2 years ago

“Usually very good”

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Posted 2 years ago

“Excellent all round. I've bought moissanite jewellery and opals, really lovely and low cost. Love the auction part, with the opportunity to buy things even cheaper. Very good returns service too. Very happy customer 😀”

Helpful Report

Posted 2 years ago

“i would like to receive an email to confirm and give an approximate date for delivery....especially where large items are concerned.”

Helpful Report

Posted 2 years ago

Good evening, Mrs. Trenchard, Thank you for your review. I'm sorry to hear that we were not able to deliver as per your expectation, but I really appreciate you bringing this issue to my attention. We strive to ensure every customer is satisfied with our business, and I apologize for any way in which we may have inconvenienced you. I have found the details of your order (0026586057) Which was placed on 19th Sep’2022. I can see the parcel was successfully dispatched on 27th Sep'2022 and should get delivered to your address within 5-7 business days. The tracking number for the same is: JEW3890GB41623588601 We appreciate your understanding of this and look forward to serving you again. Kind regards, Rajeev Sharma Customer Service Agent www.tjc.co.uk

Posted 2 years ago

“Item never arrived.”

Helpful Report

Posted 2 years ago

Good evening, Mrs. Lawrence, Thank you for your review. I'm sorry to hear that we were not able to deliver as per your expectation, but I really appreciate you bringing this issue to my attention. I have found the details of your order (0026545540) Which was placed on 13th Sep’2022 As per the feedback shared by you for the non-delivery item, we have already processed a refund of £34.99 on 1st Oct’2022 Refund will get reflected in your account within 3-5 business days. Hope you will give us another opportunity to serve you better. Kind regards, Rajeev Sharma Customer Service Agent www.tjc.co.uk

Posted 2 years ago

“Polite response to my telephone order . Named Stuart .nothing to much trouble .”

Helpful Report

Posted 2 years ago

“Just had to make a return as the jewellery was not good. I found the label return made it easy for me as the item cost was 99.99 and meant i did not pay gor its return.”

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Posted 2 years ago

“The TJC presenters are good at explaining about all the jewellery, goods service things arrive on time.”

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Posted 2 years ago

“Really good value for money and it helps paying in instalments”

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Posted 2 years ago

“Agent was very helpful and advised On my question”

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Posted 2 years ago

“Most beautiful ring ever”

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Posted 2 years ago

“Customer service I have been waiting for a call back from a supervisor for three weeks now after a broken ring was sent to me .the call Center was brilliant but no help with my problem still here’s hopping someone rings me at some point”

Helpful Report

Posted 2 years ago

Good evening, Mrs. Dawes, Thank you for leaving a review, we really appreciate your feedback. It is truly disappointing to hear about your experience with our service was not up to the mark and we sincerely apologize for any inconvenience caused. As a company, this is never our intention and we can assure you that we are here to help you solve your problems. We have sent an email to your registered email address with TJC requesting to share few details which will help us in investigating the issue further. Would request you to please share the details and we would be happy to help. Your patience and understanding is highly appreciated and please do not hesitate to contact us if you have any questions or concerns. For any support or clarification please contact us at TJC Helpline – 08002606666, option 3 (Monday to Friday – 08:00am to 07:00pm and Saturday & Sunday – 09:00am to 06:00pm) Kind regards, Rajeev Sharma Customer Service Agent www.tjc.co.uk

Posted 2 years ago

“Very easy to select item and fast delivery”

Helpful Report

Posted 2 years ago

“Good quality &good service”

Helpful Report

Posted 2 years ago

TJC is rated 4.2 based on 3,187 reviews