TJC Reviews

Name: TJC
Address: TJC Limited, Surrey House, Plane Tree Crescent, Feltham
Rating: 4.21

4.2 Rating 3,187 Reviews

80 %

of reviewers recommend TJC

Company Reviews

Questions

Metrics

4.2

Based on 3,187 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 31%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

07738294696

Email:

craig.pyke@tjc.co.uk

Location:

TJC Limited, Surrey House, Plane Tree Crescent
Feltham
TW13 7HF

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Mr Michael Purdy

Mrs Kay Lawrence

Mrs Glenys Oxley

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“the products i have ordered from tjc have been of good quality quick way in ordering and quick delivery service”

Helpful Report

Posted 3 years ago

Good Afternoon, Thank you for leaving us such a wonderful review. We are thrilled that you loved your experience; We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again. Thank you, Kind regards, Gavin Customer Service Agent www.tjc.co.uk

Posted 3 years ago

“Excellent service, excellent products ..I have lots of shop from tjc and I am happy”

Helpful Report

Posted 3 years ago

Dear Mrs. Tadese, Thank you for sharing your valuable feedback with us. Our priority is customer service and we are ecstatic that we met that mark! Kind folks like you make our job a pleasure. Thank you, Kind regards, Gavin Customer Service Agent www.tjc.co.uk

Posted 3 years ago

“All the jewellery I have ordered has arrived promptly and has been absolutely beautiful. Thank you for such a great service and wonderful products.”

Helpful Report

Posted 3 years ago

Dear Mrs. Angell, We are thrilled to have you as part of the TJC family! Thank you for sharing your kind words with us. It means the world to us and to our entire team! We look forward to serving you again soon! Thank you, Kind regards, Gavin Customer Service Agent www.tjc.co.uk

Posted 3 years ago

“Very nice braclet”

Helpful Report

Posted 3 years ago

Dear Mrs. Stratton, We can’t thank you enough for the kind words about our service. Your review means a lot to us and lets us know we’re on the right track! Looking forward to seeing you again soon and thanks again! Thank you, Kind regards, Gavin Customer Service Agent www.tjc.co.uk

Posted 3 years ago

“Really enjoy bidding on the auctions & always find a bargain!”

Helpful Report

Posted 3 years ago

“VERY POOR AFTER SALES SERVICE Has definately put me off ordering anything else. ITEMS RECEIVED - BUT NOT IN GOOD ORDER - 1. OPATRA DERMISYSTEM 2. TRESOR RARE Ultimate pearl essence I have e-mailed ' Reevoo' twice without response to either of my e-mails also tried to contact TRESOR RARE - no luck there either. Please note: DELIVERY WAS GOOD -NOTHING WRONG WITH OUTER PACKAGING. It's the INNER BOXES WHICH ARE BADLY DAMAGED - Items were not sealed GOODS ALL OVER THE PLACE unlike others items I have received. MOST CONCERNED Mrs Carol LAND”

Helpful Report

Posted 3 years ago

Dear Mrs. Land, Thank you for sharing your valuable feedback with us. I apologise for the inconvenience caused in regards to the faulty item. I will be emailing you to resolve this issue. Thank you, Kind regards, Gavin Customer Service Agent www.tjc.co.uk

Posted 3 years ago

“Customer service really letting them down at the moment. They need to put their staff through some serious training for customer care, they really don't have any concept of what that means or how to speak and communicate with loyal customers who have been with them for years and spent small fortunes.”

Helpful Report

Posted 3 years ago

Dear Miss. Scott, Thank you for sharing your valuable feedback with us. I apologise for the inconvenience caused to you in regards to our service. I will be emailing you to resolve this issue. Thank you, Kind regards, Gavin Customer Service Agent www.tjc.co.uk

Posted 3 years ago

“Still package missing no answer yet”

Helpful Report

Posted 3 years ago

Dear Mr. Kelly, Thank you for sharing your valuable feedback with us. I apologise for the inconvenience caused in regards to the delivery of your order. I will be emailing you to resolve this issue. Thank you, Kind regards, Gavin Customer Service Agent www.tjc.co.uk

Posted 3 years ago

“Once again aftercare service let's them down badly. Waiting over a week for returns label to return faulty item .Still not received Stopped ordering because of similar problem a year or so ago which Christmas took ages to resolve. Think will stick to gemporia their total service is excellent.”

Helpful Report

Posted 3 years ago

Dear Mrs. Furr, Thank you for sharing your valuable feedback with us. I apologise for the inconvenience caused to you. I will be emailing you to resolve this issue. Thank you, Kind regards, Gavin Customer Service Agent www.tjc.co.uk

Posted 3 years ago

“Love everything I’ve bought from TJC mostly buy from the auctions”

Helpful Report

Posted 3 years ago

Dear Mrs. Fallows, Thank you for sharing your valuable feedback with us. Our priority is customer service and we are ecstatic that we met that mark! Kind folks like you make our job a pleasure. Thank you, Kind regards, Gavin Customer Service Agent www.tjc.co.uk

Posted 3 years ago

“Occasionally you get things wrong, but usually it is simple to put matters right. More importantly everything is OK. The products are good and at affordable prices, especially expensive ones with budget pay. Please keep doing what you do so well. Presenters used to be good at showing you clasps, but that seems to have stopped now and it is most frustrating, as well as clasps they don't often show the underside of products - again this is annoying. On the whole you are very good and you don't waffle as much as the other channel - 20-30 minutes before they show you the product or price and too much sold on pre-order so you never get a chance.”

Helpful Report

Posted 3 years ago

Good Afternoon, We can’t thank you enough for the kind words about our service. Your review means a lot to us and lets us know we’re on the right track! Please rest assured we will work on your feedback and try to further improve our services. Looking forward to seeing you again soon and thanks again! Thank you, Kind regards, Gavin Customer Service Agent www.tjc.co.uk

Posted 3 years ago

“I hope you will read this, not just post it, as it aims to improve your site. I have noticed that sometimes the details given in the description of an item are incorrect, and it is therefore impossible to work out what exactly you are purchasing. For example, see '0.64 Ct. Blue Spinel Earrings in 14K Gold Plated Sterling Silver' Note: 0.64Ct. Further down, the two 6x4 stones are 1.20Ct, and the two 5x3 are 0.64Ct. Total gem weight is given as 1.18Ct, so what exactly are we getting here? Similarly, the metal weight is given as 2.7, but the total weight (Metal plus stone, I would think) is 1.18. Your details are unreliable, and each time you change your website they becomes worse! If you can't change it for the better, don't change it at all! I am confused, and disappointed. Delivery service varies, and delivery times are mostly 5-7days - you don't allow this option.”

Helpful Report

Posted 3 years ago

Dear Mrs. Merriman, Thank you for taking your time to write to us. I sincerely apologise for the inconvenience you've faced and I can understand your concern none less thank you for bringing this to our attention, I have passed your comments over to the relevant department for further review, as this is something that has been raised previously. Please rest assured we will work on your feedback and try to further improve our services. Thank you, Kind regards, Gavin Customer Service Agent

Posted 3 years ago

“Very good service quality products”

Helpful Report

Posted 3 years ago

Dear Ms. Gallagher, Thank you for leaving us such a wonderful review. We are thrilled that you loved your experience; We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again. Thank you, Kind regards, Gavin Customer Service Agent www.tjc.co.uk

Posted 3 years ago

“Loved everything I have purchased from TJC especially their jewellery.”

Helpful Report

Posted 3 years ago

Dear Ms. Jackson, Thank you for sharing your valuable feedback with us. Our priority is customer service and we are ecstatic that we met that mark! Kind folks like you make our job a pleasure. Thank you, Kind regards, Gavin Customer Service Agent www.tjc.co.uk

Posted 3 years ago

“Have been a regular customer now for several years, and I am always been happy with the service that TJC provides.”

Helpful Report

Posted 3 years ago

Good afternoon, We are thrilled to have you as part of the TJC family! Thank you for sharing your kind words with us. It means the world to us and to our entire team! We look forward to serving you again soon! Thank you, Kind regards, Gavin Customer Service Agent www.tjc.co.uk

Posted 3 years ago

“good value for money”

Helpful Report

Posted 3 years ago

Dear Miss. Phillips, We can’t thank you enough for the kind words about our service. Your review means a lot to us and lets us know we’re on the right track! Looking forward to seeing you again soon and thanks again! Thank you, Kind regards, Gavin Customer Service Agent www.tjc.co.uk

Posted 3 years ago

“Won and paid for same item twice on the auctions only to be refunded an items not sent. Why advertise items on auctions if you haven't got them in stock. Also twice won and paid for set of earings and both times you are only sending half of the earing set. Getting to be a waste of time !”

Helpful Report

Posted 3 years ago

Dear Mr. Morton, Thank you for sharing your valuable feedback with us. I sincerely apologise for the inconvenience you've faced and I can understand your concern none less thank. Be advised I have issued a full refund for the order you're referring above. I have also sent an email to you with all the details, Be rest assured we will work on your feedback and try to further improve our services. Thank you, Kind regards, Gavin Customer Service Agent www.tjc.co.uk

Posted 3 years ago

“Great products great prices fast delivery I got my product earlier than expected, would definitely buy from TJC again highly recommend.”

Helpful Report

Posted 3 years ago

Dear Miss. Donnelly, Thank you for sharing your valuable feedback with us. Our priority is customer service and we are ecstatic that we met that mark! Kind folks like you make our job a pleasure. Thank you, Kind regards, Gavin Customer Service Agent www.tjc.co.uk

Posted 3 years ago

“Good range of products,brilliant prices and quick delivery. Very easy to order and if there is ever a problem,customer service staff are very helpful.”

Helpful Report

Posted 3 years ago

Dear Mrs. Burnell, We are thrilled to have you as part of the TJC family! Thank you for sharing your kind words with us. It means the world to us and to our entire team! We look forward to serving you again soon! Thank you, Kind regards, Gavin Customer Service Agent www.tjc.co.uk

Posted 3 years ago

“Excellent service, and always helpful.”

Helpful Report

Posted 3 years ago

Good Morning, Thank you for leaving us such a wonderful review. We are thrilled that you loved your experience; Customer experience and satisfaction are our priorities, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again. Thank you, Kind regards, Gavin Customer Service Agent www.tjc.co.uk

Posted 3 years ago

TJC is rated 4.2 based on 3,187 reviews