TJC Reviews

Name: TJC
Address: TJC Limited, Surrey House, Plane Tree Crescent, Feltham
Rating: 4.21

4.2 Rating 3,187 Reviews

80 %

of reviewers recommend TJC

Company Reviews

Questions

Metrics

4.2

Based on 3,187 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 31%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

07738294696

Email:

craig.pyke@tjc.co.uk

Location:

TJC Limited, Surrey House, Plane Tree Crescent
Feltham
TW13 7HF

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Mr Michael Purdy

Mrs Kay Lawrence

Mrs Glenys Oxley

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We are satisfied with the rings we have bought”

Helpful Report

Posted 2 years ago

“TJC are always very professional in every transaction”

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Posted 2 years ago

“It's a great way to shop simple and secure and delivered to your door what more could you want.🤓”

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Posted 2 years ago

“Service was exceptional Recently received a package that was crushed and box was not sealed, the customer service agent did not quibble and immediately re-ordered the product Expecting my package soon Great service, especially when receiving goods they are not as they should be and exchanged immediately Thank-you”

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Posted 2 years ago

“Fantastic quality products at brilliant prices!”

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Posted 2 years ago

“Pleased with purchases value for money and appreciate the savings pleasant presenters”

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Posted 2 years ago

“Great service”

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Posted 2 years ago

“TJC staff are always helpful and considerate. Any problems are resolved quickly and the level of service is exceptional. Product quality is always high and you can be assured of value for money. I have no regrets regarding past orders and have complete faith that future orders will be of the same high quality and great service. Many thanks TJC.”

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Posted 2 years ago

“Items delivered on time and good value for money. THANKS”

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Posted 2 years ago

“Bid on items then don’t receive told the item is damaged in transit don’t believe this total con not happy will not buy anymore and I have spent over £1200 in the last 2 weeks all items will now be returned for refund”

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Posted 2 years ago

Good evening, Thank you for the review and for taking the time to share your feedback with us.   Based on our telephonic conversation, I am sharing your feedback with the team, and we will make sure to get the necessary changes in the process to make your experience with us more enjoyable. We look forward to you shopping with TJC again.    Kind regards,    Rajeev Sharma   Customer Service Agent  www.tjc.co.uk

Posted 2 years ago

“Ordered two weeks ago still no delivery customer services extremely unhelpful, quick to take payment not so keen to help when your delivery hasn’t arrived”

Helpful Report

Posted 2 years ago

Good afternoon, Mrs. Douglas, Thank you for your review. I'm sorry to hear that we were not able to deliver as per your expectation, but I really appreciate you bringing this issue to my attention. I have found the details of your order (0026817750 ) Which was placed on 15th Oct’2022. As per the feedback shared by you for the missing item, we have already processed a refund of £102.37 on 1st Nov’2022 Refund will get reflected in your account within 3-5 business days. Hope you will give us another opportunity to serve you better. Kind regards, Rajeev Sharma Customer Service Agent www.tjc.co.uk

Posted 2 years ago

“items worth the money ,delivery very fast , thank you”

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Posted 2 years ago

“Very fast delivery received within 4 days. Thanks”

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Posted 2 years ago

“Poor Quality jewellers”

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Posted 2 years ago

Good afternoon,Mrs. Silluzio, Thank you for your review. I'm sorry to hear that we were not able to deliver as per your expectation, but I really appreciate you bringing this issue to my attention. We strive to ensure every customer is satisfied with our business, and I apologize for any way in which we may have inconvenienced you. This is to inform you that, we tried to connect with you on call. However, due to some reason, we failed to do so. Request you to please give us a call back on 0800-260-6666 (option: 3) or Reply on the same with a good time to connect with you so that we can arrange a call-back. We appreciate your understanding of this and look forward to serving you again. Kind regards, Rajeev Sharma Customer Service Agent www.tjc.co.uk

Posted 2 years ago

“Very easy to pay - great payment terms on most items.”

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Posted 2 years ago

“Both rings purchased surpassed all expectations The quality is doers and the price very affordable”

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Posted 2 years ago

“Haven’t received my item yet or it would be 5stars”

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Posted 2 years ago

“Saw a chain put it in my basket at 199.99 with 30% off making it 139.99 when I went into buy it it had gone up £30 when I queried this was told that that item didnt have the 30% offer but I clearly sent a photo of the item with the 30% offer. You wouldn't honour it so not good customer service”

Helpful Report

Posted 2 years ago

Good afternoon, Mrs. Parsons, Thank you for your review. I'm sorry to hear that we were not able to deliver as per your expectation, but I really appreciate you bringing this issue to my attention. We strive to ensure every customer is satisfied with our business, and I apologize for any way in which we may have inconvenienced you. This is to inform you that, we tried to connect with you on call. However, due to some reason, we failed to do so. Request you to please give us a call back on 0800-260-6666 (option: 3) or Reply on the same with a good time to connect with you so that we can arrange a call-back. We appreciate your understanding of this and look forward to serving you again. Kind regards, Rajeev Sharma Customer Service Agent www.tjc.co.uk

Posted 2 years ago

“Great value. Lovely pieces of jewelry.”

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Posted 2 years ago

“I am happy with your work thanks you”

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Posted 2 years ago

TJC is rated 4.2 based on 3,187 reviews