TJC Reviews

Name: TJC
Address: TJC Limited, Surrey House, Plane Tree Crescent, Feltham
Rating: 4.21

4.2 Rating 3,187 Reviews

80 %

of reviewers recommend TJC

Company Reviews

Questions

Metrics

4.2

Based on 3,187 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 31%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

07738294696

Email:

craig.pyke@tjc.co.uk

Location:

TJC Limited, Surrey House, Plane Tree Crescent
Feltham
TW13 7HF

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Mrs Glenys Oxley

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very Happy with my purchase, just what I wanted.”

Helpful Report

Posted 2 years ago

“I prefer to use TJC for jewellery as they supply good guality items which are finished off to a high standard. I can also purchase pieces of jewellery which are very different from what you can buy on the high street. I have purchased jewellery from TJC for many years now and am often complimented on my unusual pieces of jewellery, most of which I have not seen anyone else.”

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Posted 2 years ago

“Good quality..”

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Posted 2 years ago

“I recently purchased a beauty item which the presenters and other reviews had highly praised . When I received the product I wasn't sure if it was the updated product or the previous model . After several messages to TJC trying to ascertain if it was the updated model and a fruitless 40 minutes speaking to a "personal shopper" who couldn't grasp what I was asking her about. TJCs customer service is obviously not situated in the UK so in the end I thanked her and ended the conversation. I couldn't open the product as that would mean I couldn't return it if it was not the one I had expected to receive so I returned it. Because it was a high value item I sent special delivery which cost me £11, this episode has made me very wary of buying from a shopping channel again. I am sure that not every person has the same experience as myself but as the saying goes "once bitten twice shy".”

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Posted 2 years ago

“Abcsdefghy”

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Posted 2 years ago

“Prompt safe delivery very pleased with all aspects of my ring Very happy”

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Posted 2 years ago

“Orders dispatched quickly and arrived on time.”

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Posted 2 years ago

“Huge range of items at exceptionally good prices. Always been happy with their service”

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Posted 2 years ago

“excellent service and products”

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Posted 2 years ago

“Extremely bad communication”

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Posted 2 years ago

“Not sent out until I complained..”

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Posted 2 years ago

“I am still waiting for an item I ordered over a month ago. I had an email about a discrepancy. I answered that email I also received a phone call from one of your staff, l clarified the situation with him he said everything was fine and the order would go ahead I've heard nothing since. I can't even remember the name of the he item but it was an under eye massager to reduce puffiness. It was on offer for about 200.00.”

Helpful Report

Posted 2 years ago

“Still haven't received item after 10 days. No help with telephone calls couldn't answer question sent email no outcome yet. Won't be ordering again.”

Helpful Report

Posted 2 years ago

“NO ONE EVER CONTACTS YOU BACK WHEN THEY SAY THEY WILL, BY EMAIL OR BY PHONE. I WAITED TO BE CONTACTED BY THE SAME DEPARTMENT FOR 5 WEEKS AND STILL TO THIS DAY HAVE NOT BEEN CONTACTED BY THAT DEPARTMENT, I HAVE GIVEN UP BOTHERING. IF I COULD GIVE NO STARS I WOULD. VERY POOR AFTER-SALES, VERY POOR.”

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Posted 2 years ago

“I placed an order for a ring on the 19th December 2021. I waited patiently but I didn’t hear ANYTHING. I phoned to make an enquiry about my order. Very frustrated! The member of staff kept asking me when I placed the order. Even though, I did confirm my order number. I was advised to phone my bank & cancel my payment. Due to the ring pending? A few days later I received an email informing me that the ring was NOT in stock. At that stage I cancelled the order. Extremely disappointed, it was the first time, that, I have ever placed an order for jewellery. After, they messed up with NO explanation, whatsoever. It is most unlikely that I will be placing an order for jewellery in the future”

Helpful Report

Posted 2 years ago

“Good items for sale . Good quality at exceptionally reasonable prices. Quick delivery. No quibble on any items returned. I praise TJC very highly.”

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Posted 2 years ago

“Good items good service”

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Posted 2 years ago

“On placing order for a ring valued at £1000, the customer services were not aware of the free resizing that the presenter was offering. The cust serv respondent asked me to verify my claim with a screen shot, but this was not possible as I ordered when the show was on TV & by time your cust service asked for this information, the programme had finished (it finished a full 24hrs before this request) Maybe the cust service dept should be made aware of what the shows are offering?”

Helpful Report

Posted 2 years ago

“Don't like my orders being split up and the I get missing item's not very professional manner hopefully something will be sorted out and I will be able to get missing item's”

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Posted 2 years ago

“Have always been pleased with TJC Service, they never query any returns if the product is not suitable. I have found that if I need to get in touch with them for any reason the staff are helpful and very pleasant.”

Helpful Report

Posted 2 years ago

TJC is rated 4.2 based on 3,187 reviews