TJC Reviews

Name: TJC
Address: TJC Limited, Surrey House, Plane Tree Crescent, Feltham
Rating: 4.21

4.2 Rating 3,187 Reviews

80 %

of reviewers recommend TJC

Company Reviews

Questions

Metrics

4.2

Based on 3,187 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 31%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

07738294696

Email:

craig.pyke@tjc.co.uk

Location:

TJC Limited, Surrey House, Plane Tree Crescent
Feltham
TW13 7HF

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Mr Michael Purdy

Mrs Kay Lawrence

Mrs Glenys Oxley

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“2 Bangles I ordered was disappointing because they was like tin And bent really easy, So im sending them back.”

Helpful Report

Posted 2 years ago

“It would be helpful if some of the presenters were more honest about what they were selling.”

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Posted 2 years ago

“My latest experiences of the channel have gone down in my estimations across the board , I tend not to watch anymore n don’t but much anymore , on pitching n expensive diamond necklace 599.00, it had a broken clasp , contacted them for a returns slip to have it fixed as no more in stock , but got mucked about for two weeks so changed my mind n sent bk for a refund n made it quite clear on returns slip, completely ignored n sent it off to there in house jewellers, wen I followed up wiv a call wrn received bk I was told that it was to late it had be sent off n it wud be sent out to me n I cudnt change my mind Althou in the 30 days, wiv tag attached , even had the nerve to send me bk original returns slip that clearly stated refund changed my mind , very quick to take money from account , took money Althou I’d cancelled the £7.99 monthly thing n called up serveral times , just got ignored n took a lot of calls to demand my money bk, never offered n apology had to almost demand it n never got a voucher as by way of a gesture - nothing - so I’m not sure if I’ll be purchasing much next year … at all”

Helpful Report

Posted 2 years ago

“Received Opal stud earrings with no seal With a sticker on external packaging saying if seal removed cannot be returned The butterfly back is very stiff So can’t wear either Clearly I was sent a damaged item with no choice of return Won’t be ordering again I shall stick with Gemporia never had issues in 6 years I only tried TJC as I was looking for some Opal studs to match my Gemporia Opal ring and pendant and bracelet”

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Posted 2 years ago

“Wonderful deals and excellent customer service!”

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Posted 2 years ago

“Always a pleasure to buy from tjc. friendly and polite. Service 5*”

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Posted 2 years ago

“I have been very satisfied with my purchases and the service”

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Posted 2 years ago

“Well disciribed excellent service with lots to offer from any price range. I PERSONALY WOULD LARGER RANGE OF LADIES RING SIZES AS IM A W LOVELY JEWELLERY FROM STEPHX”

Helpful Report

Posted 2 years ago

“Can’t be bothered appalling service don’t seem to get my refunds cancel orders the list goes on & customer service is minus 1”

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Posted 2 years ago

“Recently purchased pink diamond bracelet 1999.99 and diamond ring 199.99 Will be returning both as diamonds are of the poorest quality full of inclusions”

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Posted 2 years ago

“Fabulous presenters and gifts”

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Posted 2 years ago

“Have been happy with the quality of your jewellery. Also the price is often very attractive. Thank you.”

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Posted 2 years ago

“Very pleased”

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Posted 2 years ago

“Brilliant products for brilliant prices”

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Posted 3 years ago

“Still waiting to receive”

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Posted 3 years ago

Good morning Ms Kathleen Mcmaster, I hope you are doing good. I request you to please email us at contactus@tjc.co.uk and share the order number and the concern. We will help you with the best resolution. Your patience and understanding are highly appreciated and please don't hesitate to contact us if you have any other queries. Kind regards, Vincent Customer Service Agent www.tjc.co.uk

Posted 3 years ago

“I have always had good service from TIC Thank You!!”

Helpful Report

Posted 3 years ago

Good evening Ms Julie Hall, Thank you for your valuable feedback. It motivates us towards good work. Regards, Vincent Digital Team, TJC.

Posted 3 years ago

“Very happy with my purchase, great prices and communication from dispatch to delivery.”

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Posted 3 years ago

“Excellent service”

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Posted 3 years ago

“Quality items at great prices with prompt despatch”

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Posted 3 years ago

“If all goes well TJC is a great place to get reasonably placed jewellery. If anything goes wrong (maybe 20% of the time in my experience) then you'll need a lot of patience and tenacity. The customer service and problem resolution is in need of a total overhaul. Tickets are marked resolved when issues are still being investigated”

Helpful Report

Posted 3 years ago

TJC is rated 4.2 based on 3,187 reviews