“Fabulous food! (reading,berkshire) shame the waitress was rushed off her feet!! food always above standard but in my experience the only thing letting this restaurant down is the lack of staff on the floor, always a big que to get the food then you encounter a waitress whom you almost too afraid to ask anything off, on my last experience the stress off this situation was clearly apparent and actually spoilt the experience of eating out, a shame as the food is sooo good!”
“well I have just had a very nice lunch with a friend at the toby carvery id almonsbury Bristol, and it was very good and the service was very good staff were ,
smiling and it made the place happy to dine in.will be going again”
“Attended with family, food was lukewarm and meat fatty. Toilet facilities very poor, one out of action ,two had wet floors and grubby sinks, accessible toilet dirty, sink grubby, hand dryer not working and emergency pull tied up out the way! Spoke to staff member, but he didn't seemed too concerned, " I will have a look later"... Disappointing as its hard to find an accessible place to eat where there's room to manoeuvre and toby has usually fitted the bill...”
“So I booked a table for two for Sunday lunch and arrived to find a 20 deep queue waiting to be booked in.
There was chaos with no one filtering out the booked from non booked. But that did not matter because even if you go to your table you would then have to wait an hour for the food.
I complained to Toby and their response was sorry but staff had gone off sick etc etc.
No real acknowledgement that the service was disgraceful and as they have a contact number when booking they could always advise us it was not possible to serve lunch.
People were walking out quite disgusted.
So we left without a table or food and what an disgraceful way for such a large company to respond.
No incentive to visit another Toby”
“Toby Carvery in Speke , is no better than going to a drive in. Poor sloppy service. Meats dried , over cooked . Vegetables undercooked.
Cramped cubicle seating . Wrote to customer services. , the response was a could not care less attitude. Would never recommend.”
“The service was extremely poor and food was lukewarm and looked as if it had been sitting all day. When we emailed to complain the response was pitiful.”
“The cross contamination of tongs from meat to non meat items by a customer and then despite the chef on duty being told he put tongs in potatoes that he had been using for meat products. Double contamination. Yummy...not. Despite the manager being informed no apologies were forth coming and having written in to the company exactly the same. Not impressed. Regular customer? Not anymore!”
