“Took up the offer of 50,% off main meals and booked a table for 3 people. We were seated quickly on arrival tucked away in the corner which we were OK with, but we waited 10 minutes for our drinks order to be taken and another 12 minutes for them to arrive and then we were one short!.
The place was very busy, but that was to be expected with such a good offer available, however it seems they hadn't increased the staffing levels to cope with the extra customers, so having only one waitress to serve around 15 tables (possibly more) it was inevitable that service would be slow.
On the positive side the carvery was delicious & plentiful as were the desserts. We also encountered a problem with our discount code which wouldn't scan so I was rather worried that we would be charged full price, but after several unsuccessful attempts by the staff, the Manager sorted it out manually and we received the discount.
We have eaten at this Toby several times in Birmingham and would recommend it. However I would suggest that more waiting staff are utilised when a popular promotion is being offered.
Also we were in disbelief when a turkey carcass was discarded from the carvery counter that had enough meat left on it for several more meals? Very wasteful? Or perhaps they are utilised in some way. We would love to know.”
“Whilst at Horsforth Leeds carvery heard the manager Craig having s challenging phone call.
Very impressed by his professionalism and courtesy.
Deserves it acknowledging.”
“Had a carvery here today Friday 19th December 2021 but even though it became mandatory today to wear a face mask I was very alarmed to see that not one member of staff was wearing one”
“Ok we had a take away , but still had to go into it as I had a voucher . No big deal infact it was better as I got to choose my own meat and veg it was sooooooo yummy infact they gave me an extra takeaway carton for my veg so we have enough food for tomorrow as well ! The only down side is the deserts are a lot of money for what you get and should be cheaper as they are takeaway also only a tiny bit of custard so overpriced and small portions . So that’s why I gave a 4 x”
