“My husband and 2 sons almost have the entire collection between them and Tom and Teddy’s are our go to gift. Amazing customer service, fast shipping and great quality products”
“Awesome shorts. Good value. Bought 5 pairs to make sure all the males at Xmas looked the goods. Guessed one size wrong, so my bad and to make matters worse gave incorrect address for one of the pairs to be sent. No drama from Tom & Teddy and they simply sent a pair to the right address before I had even been able to send the incorrect size pair back. Great service indeed.”
“I don’t think I have received better customer service from an online company. I needed to exchange a size and Alice went above and beyond in terms of her assistance and service. Will definitely be recommending to friends!”
“Great gift ideas, nice patterns to suit all ages and tastes from young and wild to old and conservative. Prompt delivery and great gift wrap in box, although it did get a little squashed upon delivery. Definitely will buy again!”
“Suggestion : I would not order again based on the packaging. Perhaps you could move to more sustainable packaging like a-lot of retailers are. This is definitely a factor which encourages ongoing support to companies that support and care for the environment.”
Hi Tracey – thanks for taking the time to feedback to us - we understand your concerns regarding our current packaging. We’ve been working hard to develop new sustainable packaging solutions, including recyclable boxes and recycled plastic garment bags, and this will be introduced over the next few weeks. Please do contact us if you would like any further information (contact@tomandteddy.com)
“Please check your sizes against sizes of actual children. These fitted a 10 yr old. Would not buy for a gift again when it is not possible to take measurements.”
Hello Joanne – thanks for taking the time to feedback to us. We’re very sorry to hear that the size 11-12 is too small. We do try to guide our customers by providing size charts with full measurements for each size. Do let us know if you’d like to arrange for an exchange or refund – just drop us a line at contact@tomandteddy.com and we’ll arrange that for you.
