tomsoutdoors.com.au Reviews

Name: tomsoutdoors.com.au
Address: 18 Martin Pl, Tumut, New South Wales
Rating: 4.97

5.0 Rating 1,092 Reviews

100 %

of reviewers recommend tomsoutdoors.com.au

5.0

Based on 1,092 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	99%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

tomsoutdoors.com.au 5 star review on 20th September 2024

Anonymous

Anonymous // 01/01/2019

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“I recently purchased a Fjallraven Sten Fleece Dark Olive zip up jumper. I purchased the Grey one about 2 years ago and it is a favourite so now i own 2 of them and very happy with the product and also the service, I got the jumper within a few days of ordering.”

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“I've bought a lot of Snow Peak gear from Tom's Outdoors recently and the service has been exceptional, fast despatch and great to deal with, I've also called to add to my orders a couple of times the next morning and been able to add to my orders but you've got to be quick because they're so fast at packing and despatch that your order is on its way. Will definitely keep adding to my Snow Peak collection and buying through Tom's Outdoors1”

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“Tom's Outdoors provides service always - every time. They give freely expert knowledge and solid advice on what, why and how their products will best perform for you in the great outdoors.”

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“Tom's Outdoors is my absolute go-to for camping gear. I've kitted myself out almost entirely from their site, and I've never been disappointed. They've got a massive range – everything from the essentials like tents and sleeping bags, to all the little extras you never knew you needed. But honestly, the best part is the service. The staff really know their stuff and are always happy to help you find exactly what you need. If you're looking for quality camping gear and great service, you can't go wrong with Tom's Outdoors”

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“Tom’s has a great range of top quality gear and the staff and service is excellent. Always there if any problems with gear. Good to have a physical shop front and knowledgeable staff to deal with.”

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“Having shopped with Toms outdoors over the years,they have consistently delivered on friendly service, a great range of quality products, thorough knowledge of the products, and competitive pricing. My first port of call for any outdoor equipment”

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“Tom’s outdoors has a good selection of outdoor gear and I love that they stock more expensive high quality gear for people that appreciate quality over price . My purchase was well packed and turned up rather quick, definite returning customer. Thanks guys .”

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“Trusted knowledge of all their products. Very helpful and not pushy. My particular purchase was ordered in for me and arrived within a week. Top notch 👌”

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Glad to hear Jo, thank you for leaving a review!

“Quick and efficient service.”

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Cheers!

“A wide selection of best in class products and helpful advice always at hand”

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Thank you for your kind words Chris!

“Quality brands and products. Very prompt service. The online product reviews are handy too.”

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Great to hear Robin, thank you for supporting Tom's Outdoors!

“Tom’s is the find of the year! Great range of products. Excellent quality and outstanding customer service. I’ve already been a repeat customer several times.”

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We are so grateful for your support George! Thank you for leaving us 5 stars!

“Always great to deal with every time and everything comes packaged extremely well, great customer service can’t go wrong.”

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Thank you for your kind words and support Adam!

“Toms Outdoors has a well curated list of quality outdoor gear. Some not found anywhere else in Australia. They spend the time to try out the gear they stock and even provide videos of it in use. The overall purchase experience was excellent and have returned on multiple occassions. Keep it up team.”

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Thank you for your kind words and 5 stars Shane! We appreciate your support :)

“I recently stopped at Toms to purchase a rain jacket and after trying a few managed to take the wrong size to the counter. Unfortunately we where at the Vic border before the mistake was realised, no problems though, a quick call to the store to organise the return paperwork and a stop at the next post office saw the exchange underway before we got home. Excellent service.”

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Glad we could sort this out for you Andrew, thank you for your support!

“Toms Outoors website is great, fulfilment and delivery is quick and customer service throughout is friendly.”

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Thank you for your kind words Josh!

“Great service and fast shipping!”

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Cheers Shuai!

“Great service and the Snow Peak double walled mug works a treat and as described”

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Glad to hear Timi! Thank you for leaving a review :)

“Amazing service as always.”

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Cheers Tim!

“Tom'soutdoors service is second to none. Ive always found them to obliging and promt. Ive received fast delivery times and am happy to reccomend them to anyone wishing to purchase. All the best girls and guys.”

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Thank you for your kind words George! We appreciate your support :)

tomsoutdoors.com.au is rated 5.0 based on 1,092 reviews