tomsoutdoors.com.au Reviews

Name: tomsoutdoors.com.au
Address: 18 Martin Pl, Tumut, New South Wales
Rating: 4.97

5.0 Rating 1,138 Reviews

100 %

of reviewers recommend tomsoutdoors.com.au

5.0

Based on 1,138 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	99%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

tomsoutdoors.com.au 5 star review on 23rd February 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Bought a Patagonia insulated Fjord jacket. Very impressed with the quality of the material and workmanship, it was worth the money and will last many years.”

Helpful Report

Great to hear, Michael! Thanks for your support!

“I’ve been purchasing my fly fishing and outdoor gear from Tom’s Outdoors for a few years now and the reason I keep going back is the superior knowledge and service, I have never had a bad experience with Chris and his team and make sure I always visit whenever I’m on Tumut, it’s a first class operation!”

Helpful Report

Thanks, Patrick! Such kind words that are very much appreciated. We look forward to seeing you in-store sometime soon!

“Recently I was looking for a tent to replace one I had bought online some time ago and which I found to be less than ideal for my application. I contacted Tom's and spoke to Chris who was considerate enough to spend some time with me to discuss my needs for a 2 man lightweight tent and the available options. Chris's advice was not the tent which his store carried and I had favoured, nor the most expensive option but another which I had not considered and which turned out to be ideal for my purpose. I bought the tent. Chris was great to deal with, listened to what I had to say and offered sensible and considered advice. The purchase transaction was straightforward and fuss free. I would not hesitate to make future purchases with Tom's Outdoors or to give them my very strong recommendation.”

Helpful Report

Hi Stephen, Thank you so much for taking the time to write an excellent review. It's great to hear that your experience with us was positive, I'll be sure to pass on your kind words to Chris. Thank you very much for your support, it is very much appreciated! Chloe

“Every bit of gear I buy from Tom’s ends up being my favourite..”

Helpful Report

Love to hear it! Thanks for the support, Benjamin!

“Product arrived as promised, quickly & well wrapped! Very excited to get the axes sharpened and ready to go.”

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Great to hear, Lauren! Your support is appreciated, thank you!

“Excellent service. Delivery was delayed but this was an oz post issue.”

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Glad to hear our service was excellent, thanks Nola!

“I’m the coolest guy in my house now”

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We couldn't agree more!

“Excellent service 😊👍👍”

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Thanks so much, Kent!

“Easy and had what I was looking for in stock. Super quick shipping”

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Thanks!

“great service! online order delivered in 2 days”

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Thanks so much for leaving a review, Rick!

“Friendly helpful staff always a pleasure to do business with.”

tomsoutdoors.com.au 5 star review on 26th August 2021

Helpful Report

Thanks so much, Matt! Friendly customers like yourself makes doing business a pleasure!

“Absolutely Brilliant - spoke with the team on the phone prior to purchase and was guided through some basic fly fishing essentials. Package arrived promptly after and in fine condition. Go team TO!!”

Helpful Report

Thank you for taking the time to leave a review, Nelson! Such kind words!

“Tom's offers a great range of quality outdoor gear with exceptional customer service. They also provide great advice on any potential purchase to alleviate any online shopping concerns such as sizing etc.”

Helpful Report

Thanks so much, Michael! I'll pass on your kind words to the rest of our team!

“Excellent customer service got it shipped so quickly for my husbands birthday and were very helpful Thankyou!”

Helpful Report

Thanks! Hope your husband loved his gift!

“Excellent products and service from Tom’s Outdoors.”

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Thank you for taking the time to leave us a review, Michael! Much appreciated!

“Tom’s are the best in the business. Keep up the great service, products & content!”

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Such kind words, James! Thank you so much, as always your support is very appreciated!

“Excellent service, professional and courteous staff. Good value quality products.”

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Such kind words, Robert! Thank you, we appreciate your support!

“Fantastic service and advice as always from Chris and his team. Very happy with the additions for my Jetboiler”

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Thanks for your lovely words, Joe! Much appreciated!

“Great service, great price. Happy as!”

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Thanks! You happy makes us happy!

“Very happy with the purchase (Patagonia his and her vests) and speed of delivery. Great range available online, can see myself coming back for sure.”

Helpful Report

Thanks, Benjamin! It's good to hear your vests arrived in good speed. We look forward to having you back!

tomsoutdoors.com.au is rated 5.0 based on 1,138 reviews