tomsoutdoors.com.au Reviews

Name: tomsoutdoors.com.au
Address: 18 Martin Pl, Tumut, New South Wales
Rating: 4.97

5.0 Rating 1,080 Reviews

100 %

of reviewers recommend tomsoutdoors.com.au

5.0

Based on 1,080 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	99%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

tomsoutdoors.com.au 5 star review on 20th September 2024

Anonymous

Anonymous // 01/01/2019

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“Very prompt in processing order and very efficient delivery”

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Thank you for leaving 5 stars Rishelle!

“Great range & staff i have dealt with are always helpful..”

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We appreciate your kind words Nigel! :)

“The prices were good and the products were delivered immediately. I would definitely use them again.”

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Thank you for five stars Brian! We appreciate your support :)

“Tom's Outdoors ,I can only say amazing service ,great product knowledge ,happy to go the extra mile to make sure your shopping experience is like dealing with a family member ,so do your self a favour next time you are in Tumut ,drop into the store and have a look at there amazing product range (also online ) you won't be disappointed cheers Andrew Phillips (passionate fly fisher )”

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Your kind words have made our day, Andrew! Looking forward to seeing you again soon! :)

“I recently purchased an Osprey Atmos AG 65 pack. I was pretty sure this was the pack that would suit my needs based on my research. I wanted to try it on before purchase. The staff not only assisted me with fitting but filled the pack with stuffing to give me the opportunity to wear it with weight. I traipsed around the shop making adjustments until I felt comfortable. I was also able to compare similar packs. Incredible personal service to make sure I got exactly what I wanted.”

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Great review, cheers Bill! So glad we could help you get fitted for a pack!

“Service helpful professional and equal to the larger quality outlets internationally, very fortunate to have your store located in Tumut”

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Thank you for your kind words!

“I like dealing with tomsoutdoors.com.au. Your helpful staff consists of people who know what they are talking about and clearly have experience in the outdoors. Keep up the excellent work.”

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Thank you for your kind review! We appreciate your support :)

“Living in WA ordered an axe handle from Tom’s Outdoors on line. When I realised I ordered the incorrect handle Tom’s Outdoors happily exchanged it. Both online and phone communications were very professional and efficient. The quality of the axe handle received is excellent. Great work. Michael Kennedy”

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So glad we could help you out Michael! Thank you for leaving a review :)

“I purchased some hiking boots that were the wrong size. The returns process and receiving a replacement pair was fast, friendly and straightforward”

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Glad to hear you found our returns process easy!

“As a local to have a store that stocks such high quality products in a small town is fantastic. To top it off the staff are excellent with a great knowledge of there products and the area we live in.”

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Thank you for your kind words Jimmy! We appreciate your support :)

“Great store both in person and online with a huge range of products. Super friendly and knowledgeable staff as well.”

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Thank you for your kind words Harry!

“We bought the Snow Peak Pack & Carry Fireplace Starter Kit to put in our camper van because it folds away so neatly. It's been awesome. We haven't had the chance to cook on it yet but as a fire place to sit around it is just the right size. Top quality kit. Heavy duty stainless and easy to clean and fold away. Delivery was quick and we especially liked the hand written note when we opened the box. Excellent customer service without a doubt..”

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Great review Shaun, so glad to hear you are loving your fireplace! Cheers :)

“Great store with quality out door products friendly.helpful non pushy staff”

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Thanks Matt! :)

“Great range of gear. Fast delivery. Great Service.”

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Cheers Lachlan!

“Our relationship with the staff keeps us coming back. Also, we confident the products Tom’s Outdoors stock are quality and will reliably perform in the extreme conditions they are exposed to.”

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Thank you for leaving this lovely review Katherine! We appreciate your support :)

“Toms outdoors By far the best store and has the most friendly staff. I actually plan hiking trips in the area around going to the store. I live 6hrs away.”

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Thank you for your kind review Steven! Your support is very much appreciated, hope to see you in store again soon!

“Review: Rab Hiking Pants I recently purchased a pair of Rab hiking pants from Toms Outdoors. The service and communication were excellent. However, after a few weeks, I encountered a small issue with the pants. Thankfully, the customer service team was prompt and efficient in resolving the problem. Overall, I’m satisfied with my purchase and the high level of customer service provided.”

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Thank you for leaving a review Scott! Glad we could get the problem promptly sorted for you. We appreciate your support!

“Great service and expert knowledge”

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Cheers Marc!

“Ordered a patagonia vest from toms outdoors. Got a really nice hand written thank you note as well. Website is easy to navigate. High quality clothing and equipment that looks like it's been tested by the members shop. I feel confident that anything I will purchase from toms outdoor will be up to the task I need it for. Will be returning in the future to purchase more quality equipment and Support an Australian business.”

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Thank you for your kind words Brandon, you've made our day! We appreciate your support :)

“Great product Very happy”

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Cheers Les!

tomsoutdoors.com.au is rated 5.0 based on 1,080 reviews