tomsoutdoors.com.au Reviews

Name: tomsoutdoors.com.au
Address: 18 Martin Pl, Tumut, New South Wales
Rating: 4.97

5.0 Rating 1,092 Reviews

100 %

of reviewers recommend tomsoutdoors.com.au

5.0

Based on 1,092 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	99%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

tomsoutdoors.com.au 5 star review on 20th September 2024

Anonymous

Anonymous // 01/01/2019

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“The items I ordered arrived within 5 days of the order being placed - does your company have inside contacts with Australia Post? Probably the quickest internal delivery I have experienced. Thank you for your prompt attention to my order. Regards Doug”

Helpful Report

Thank you for your kind words, Doug! No inside contacts (we wish!), we just like to get things packed up and out of here quick! Thanks for the support, Doug! :)

“Excellent quality clothing. Great price and postage was prompt. Recommended.”

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Thanks for the kind words, Dan! :)

“As I have come to expect from Tom's outstanding customer service, fast dispatch and another great shopping experience. My first choice for outdoor clothing and equipment.”

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Thanks for your kind words Karl and for making us your first choice! We're flattered! :)

“Always a pleasure shopping at Tom’s, good gear and excellent service.”

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It's a pleasure to have you shop with us, Greg! Thank you for the support :)

“I have purchased several items from Tom' Outdoors. Top quality items + prompt delivery = happy Tom's Outdoors customer”

Helpful Report

A happy Tom's Outdoors customer makes us a very happy Tom's Outdoors! Thank you so much for the support Wal! :)

“Great service and a good selection of quality camping gear”

Helpful Report

Glad to hear, Graham! Thanks :)

“The service is very good and the speed is very fast.”

Helpful Report

Thank you so much for taking the time to leave a review! :)

“Hat is great, but the shop and service is better. Was in Tumut and dropped into the shop for a look. Amazing outdoor toys throughout and great to chat with Chris and staff about quality outdoor gear and adventures in general... and awesome pack raft options!”

Helpful Report

Your kind words have made our day, Richard! Thank you so much for the support and we hope to see you in-store again one day soon :)

“I was impressed with the service particularly on the second or third trance and the reminder call. good product from Snow Peak, good work from Toms Outdoors; see you in the future, regards Grant.”

Helpful Report

Thank you for your kind words, Grant! And thank you for your support :)

“I like my new headlamp. My purchase took a while to arrive but that was an Australia Post issue. Tom's outdoors was prompt to reply to my query.”

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Thanks for leaving a review, Jeremy! Glad to hear you like your new headlamp :)

“Great prices, Very fast processing of order, absolutely will purchase from again.”

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Thank you for your kind words, Ben! We appreciate your support :)

“The online purchase was so easy, the information was clear and I received the product faster than I expected. Very happy with my t-shirt and will definitely recommend them to everyone.”

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Thank you for leaving us a review, Pamela! We are grateful for your support :)

“One of the few suppliers of quality Snow Peak gear. Super quick postage and no problems with my order. I love visiting the shop in person when we're down that way. Will continue to support this small but awesome business. Thank you!”

Helpful Report

Thank you so much for leaving us such kind words! We may be bias but Snow Peak really is the best :)

“Wonderful service and great communication in dealing with Tom’s Outdoors. Firstly, Dom had to order my RAB Microlight Alpine Jacket from the UK. My jacket arrived only two weeks after I ordered it – fast service to say the least. Unfortunately, I ordered the jacket in a size that was too big, so it needed to be returned (I’m in WA). The return process was both easy and flawless. Perhaps more importantly, Dom and Chris are very knowledgeable, accommodating and great communicators. Highest praise for Tom’s Outdoors. Mark”

Helpful Report

Thank you, Mark! We really appreciate you taking the time to write this review, your kind words have made our day! We're so glad to hear you had a positive experience with us and we really do appreciate your support :)

“I would highly recommend Tom’s Outdoors to any prospective purchaser. They were very friendly and helpful, nothing was too much bother. I received my delivery when they said I should get it. It was a pleasure dealing with such nice, genuine people.”

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Your lovely words have made our day, Catherine! Thank you so much for your support :)

“I loved dealing with them, they were so helpful, knowledgeable and easy to deal with, this is the first time that I have dealt with them but it will not be the last.”

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Your kind words have made our day Gary! Thank you :)

“Very helpful and extremely prompt delivery.”

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Thanks for taking the time to leave a review, Jon! Much appreciated :)

“Great shop for fly fishing and outdoor, nice friendly and competent staff. Definitely a place to visiting if you are a fisherman or an outdoor person.”

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Thank you for your kind words and support, Luca! :)

“Pleasing to have the Snowpeak products turn up in a reasonable timeframe. Also happy that your stocking their products. They can be a bit more expensive than other brands, but I'm yet to be disappointed.”

Helpful Report

Great to hear your order arrived quickly! Thanks so much for taking the time to leave a review :)

“Very fast postage and good prices.”

Helpful Report

Thanks Kaitlin! Great to hear your order arrived quickly :)

tomsoutdoors.com.au is rated 5.0 based on 1,092 reviews