tomsoutdoors.com.au Reviews

Name: tomsoutdoors.com.au
Address: 18 Martin Pl, Tumut, New South Wales
Rating: 4.97

5.0 Rating 1,092 Reviews

100 %

of reviewers recommend tomsoutdoors.com.au

5.0

Based on 1,092 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	99%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

tomsoutdoors.com.au 5 star review on 20th September 2024

Anonymous

Anonymous // 01/01/2019

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“Excellent service and fast shipping!”

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Thank you so much, Matilda! We're glad to hear our service was excellent and that your order arrived quickly.

“Great online service. Posted quickly. Love the jacket. Thanks Tom's!”

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Thank you so much for your kind words, Craig! Your support is appreciated!

“As always very fast service and shipping and the product is exactly what I was after.”

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Super glad to hear your order arrived quickly, Jeremy! Thank you so much for the positive review!

“Another purchase from Tom’s - this time a Patagonia fleece. My favourite outdoor store.”

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Thank you so much for your support and kind words, Michael! Much appreciated!

“great products at great price, fast shipping, great service, will buy again.”

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Thanks so much, Dale! Your support is appreciated!

“Love Toms, Love Patagonia. Nice to get them on special.”

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Thanks so much, David! We love Patagonia too!

“Bought a Patagonia insulated Fjord jacket. Very impressed with the quality of the material and workmanship, it was worth the money and will last many years.”

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Great to hear, Michael! Thanks for your support!

“I’ve been purchasing my fly fishing and outdoor gear from Tom’s Outdoors for a few years now and the reason I keep going back is the superior knowledge and service, I have never had a bad experience with Chris and his team and make sure I always visit whenever I’m on Tumut, it’s a first class operation!”

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Thanks, Patrick! Such kind words that are very much appreciated. We look forward to seeing you in-store sometime soon!

“Recently I was looking for a tent to replace one I had bought online some time ago and which I found to be less than ideal for my application. I contacted Tom's and spoke to Chris who was considerate enough to spend some time with me to discuss my needs for a 2 man lightweight tent and the available options. Chris's advice was not the tent which his store carried and I had favoured, nor the most expensive option but another which I had not considered and which turned out to be ideal for my purpose. I bought the tent. Chris was great to deal with, listened to what I had to say and offered sensible and considered advice. The purchase transaction was straightforward and fuss free. I would not hesitate to make future purchases with Tom's Outdoors or to give them my very strong recommendation.”

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Hi Stephen, Thank you so much for taking the time to write an excellent review. It's great to hear that your experience with us was positive, I'll be sure to pass on your kind words to Chris. Thank you very much for your support, it is very much appreciated! Chloe

“Every bit of gear I buy from Tom’s ends up being my favourite..”

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Love to hear it! Thanks for the support, Benjamin!

“Product arrived as promised, quickly & well wrapped! Very excited to get the axes sharpened and ready to go.”

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Great to hear, Lauren! Your support is appreciated, thank you!

“Excellent service. Delivery was delayed but this was an oz post issue.”

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Glad to hear our service was excellent, thanks Nola!

“I’m the coolest guy in my house now”

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We couldn't agree more!

“Excellent service 😊👍👍”

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Thanks so much, Kent!

“Easy and had what I was looking for in stock. Super quick shipping”

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Thanks!

“great service! online order delivered in 2 days”

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Thanks so much for leaving a review, Rick!

“Friendly helpful staff always a pleasure to do business with.”

tomsoutdoors.com.au 5 star review on 26th August 2021

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Thanks so much, Matt! Friendly customers like yourself makes doing business a pleasure!

“Absolutely Brilliant - spoke with the team on the phone prior to purchase and was guided through some basic fly fishing essentials. Package arrived promptly after and in fine condition. Go team TO!!”

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Thank you for taking the time to leave a review, Nelson! Such kind words!

“Tom's offers a great range of quality outdoor gear with exceptional customer service. They also provide great advice on any potential purchase to alleviate any online shopping concerns such as sizing etc.”

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Thanks so much, Michael! I'll pass on your kind words to the rest of our team!

“Excellent customer service got it shipped so quickly for my husbands birthday and were very helpful Thankyou!”

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Thanks! Hope your husband loved his gift!

tomsoutdoors.com.au is rated 5.0 based on 1,092 reviews