tomsoutdoors.com.au Reviews

Name: tomsoutdoors.com.au
Address: 18 Martin Pl, Tumut, New South Wales
Rating: 4.97

5.0 Rating 1,137 Reviews

100 %

of reviewers recommend tomsoutdoors.com.au

5.0

Based on 1,137 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	99%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

tomsoutdoors.com.au 5 star review on 23rd February 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This small family business is big on the goods. I easily located the item I wanted (Black Diamond Z poles). The price was super competitive. It was easy to make the decision to buy, and support, these guys. The item was delivered to me within 2 weeks, even when deliveries were suffering delays. Thanks Tom's Outdoors! I will be purchasing from you guys again.”

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Thank you so much for leaving a review, Julie! Your kind words have made our day, your support is very much appreciated :)

“Delivery of quality Patagonia items as described and as ordered. Excellent service.”

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Thanks for leaving a review, Wendy! :)

“Snow Peak mug and Nalgene bottle are exactly what I needed. Delivery was rapid !”

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Great to hear, Philippa! Thank you so much for taking the time to leave a review :)

“I really enjoy dealing with Tom’s Outdoors and respect their obvious love and connection with outdoor adventure. They always respond promptly and meaningfully to queries. They also have a great product range. Thanks guys.”

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Thank you so much for your kind words, Tim! Your support is very much appreciated :)

“Top notch product and top notch service! Whether shopping online or in store, you can’t beat Toms for your adventure gear 👍🏻”

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Thank you for your support, Lee! It's very much appreciated, as always :)

“Ordered some waders but got wrong size - not a problem - Australia Post return mail was emailed to me straight away and new size put away for sending out on return - minimum fuss all the way”

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Thanks for leaving a review, Peter! We're super glad to hear that you found our returns process easy :)

“Fast service/delivery. Great products and prices!”

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Thank you for your support, Belinda!

“Quick no fuss shipment and delivery. Order came as described.”

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Thanks for taking the time to leave a review, James! lad to hear you are happy with our service :)

“The crew at Tom’s Outdoors are fantastic! Purchased some Patagonia Waders for fishing Got some excellent advice from the friendly and knowledgeable staff, and would not hesitate to buy from again Cheers guys! Dan”

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Thank you so much for your kind words, Daniel! I'll pass on your kind words to the rest of the team. Your support is very much appreciated! Thanks! Chloe

“Excellent service in-store. Quality products and recommendations by the staff have led to increased fish to net ratios.”

tomsoutdoors.com.au 5 star review on 21st October 2021

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Nice Adam! Thank you for your kind words, looks like you are having a great season already!

“Very professional staff as I was purchasing 2,pairs of quality snowshoes. Only took just over a day to deliver from Tumut to Jindabyne. Recommend this these guys......👍”

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Thank you so much for leaving a review, Mark! We hope you have been busy exploring the main range in your snowshoes! :)

“Great customer service and prompt delivery.”

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Thanks, Priscilla!

“I love Toms Outdoors they really no their stuff If you have a problem it’s returned without a huff I’ve bought a few things off them and I really have to say The quality’s great and delivery mate is within a few days. Good on you Tom Take it easy Todd”

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Your review has made our day, Todd! Thank you so much for your kind words and support :)

“Outstanding Service ….. I live in Singapore where you would think you can find anything you want… not true… when it comes to camping and hiking the choices are limited… I reached out to “Toms Outdoors” for support and was met with courtesy and totally professional assistance. It is so refreshing to find a supplier who actually cares about their customers… purchased a Sleeping pad and had it shipped to Singapore. Great supplier. Highly Recommended To EVERYONE”

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Thank you so much for your glowing review, Edward. We are so glad to hear that you found our service outstanding and that we could provide you with the product you were after. I'll be sure to pass on your kind words to the rest of the team here at Tom's. We hope you have many happy adventures and great sleep to come with your sleeping pad!

“A great site that has a massive stock in oversees products and products which are difficult to option in Australia. Postage was great and the in stock alerts were on point.”

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Thank you for leaving a review! Your support is very much appreciated :)

“Prompt service and well packaged product sent out. Highly recommend!”

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Glad to hear, Jason! Thank you for leaving a review :)

“Outstanding customer service which goes above and beyond and quality products.”

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Thank you for your kind words, Merv! Your support is always appreciated :)

“great gear great team and prompt service. anyone looking for these qualities then shop at Toms.”

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Thank you for your kind words! Much appreciated :)

“Excellent service, a great product and it arrived very promptly.”

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Great to hear Tony! Thank you for your kind words :)

“I ordered a water belt for my wife which was then out of stock. They let me know that they were expecting some to come in soon, then shipped out straight away. Very pleasant to deal with. Will be back.”

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Thank you for leaving a review, Craig! Great to hear that you'll be back!

tomsoutdoors.com.au is rated 5.0 based on 1,137 reviews