tomsoutdoors.com.au Reviews

Name: tomsoutdoors.com.au
Address: 18 Martin Pl, Tumut, New South Wales
Rating: 4.97

5.0 Rating 1,111 Reviews

100 %

of reviewers recommend tomsoutdoors.com.au

5.0

Based on 1,111 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	99%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

tomsoutdoors.com.au 5 star review on 20th September 2024

Anonymous

Anonymous // 01/01/2019

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“I bought a Fjallraven jacket by mail - Tom's responded quickly to questions I had about the product, and the order was dispatched immediately. Very reasonably priced, and I even got a compliment from them for writing an informative product review.”

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Thank you for taking the time to leave us a review with such kind words, we appreciate your support! :)

“I am happy to give a great rap to Tom’s Outdoors for my recent clothing purchase. Before purchasing, I was able to speak to a member of your staff, who helped me work out fit. It was depatched same day and I received in two days to a regional location. I wanted to support a regional business. I couldn’t fault the whole transaction, and I now have a super warm vest for winter activity. Well done!”

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Thank you so much for taking the time to leave a review with such lovely words Jane! Your support of Tom's Outdoors is very much appreciated :)

“Great help with explaining the product when I rang with a query, very quick delivery, recommend”

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Gald we could help Steven! Thanks for taking the time to leave a review :)

“I bought the snow peak fire pit staff were very helpful with my purchase over the phone thanks again tony”

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Great to hear Tony! Thanks for leaving a review :)

“Prompt, efficient, friendly”

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Thanks for leaving a 5-star review! :)

“I looked back at my account just now and note that I made my first on-line purchase from the store in May 2019. Since then, the account shows I've made nearly 40 purchases - mostly on-line as I don't live in the area but I did buy some stuff "in-store" when I stayed for a few days in Tumut earlier in the year so it was good to visit the store and meet Chris and some of the team. So, I guess that speaks for itself in terms of my thoughts on the store, the great stuff they sell and the way they sell it. My particular area of interest is fly fishing so over the years I've bought rods, reels, lines and a variety of other kit from them. I've also bought clothing that has not only been intended to keep me cool or warm or dry on the water but also clothing to wear off the water (they stock some great brands). I've even bought travel bags from them so they have very much become a "go to" store for me. Their range is great, their prices competitive and their customer service is always exemplary. I see they are very much part of their local community and are involved and support a range of projects so it's also good to see them do that too. I've introduced a number of mates and fellow anglers to them so I hope this testimonial will encourage others to purchase from them.”

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Hi Bob, Your review has made our day. Thank you so much for taking the time to leave such kind words. We are so grateful for your continued support. We hope to see you in-store again one day soon! Thanks again! Chloe

“Love my new Snowpeak Fire Pit! Quick and efficient service. Highly recommended.”

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Great to hear! Thanks for leaving a review Nick :)

“Have made two purchases, both were effortless and the products were of great quality, fantastic communication and prompt delivery , will be using again soon.”

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Thank you for taking the time to leave a review Ian! :)

“Outstanding service, great product! Love my Keens hiking boots 🧡”

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Thank you for you lovely words Sharon! Glad o hear that you are loving your boots :)

“Excellent customer service, quality gear, quick shipping.”

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Thank you for your kind words, Dave!

“Your service was excellent”

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Thank you very much! :)

“Great clear website, enjoy the little videos. Pricing is reasonable, always delivered promptly and in good order. Recent purchases of Snow Peak cups are great, the liquid stays hot for a reasonable time, secure lid with foldback handles good for packing.”

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Thank you for taking the time to leave a review with kind words, Frances! Your support of Tom's Outdoors is appreciated :)

“Bought a new pair of Exped hut booties to replace my 30 year old ones…latest gear and knowledgeable friendly staff. Always a pleasure shopping at Tom’s.”

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Thank you for your lovely words Greg! And thank you for supporting Tom's Outdoors :)

“Love shopping at Tom’s Outdoors. Great variety of good quality gear. Always find something I need. Keep up the good work Chris, Jemma and staff👍”

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Thank you for your lovely words, Ruth! As always, your support is very much appreciated! :)

“Snow Peak addict here. On occasion I have rung up Toms to enquire about stock levels or next delivery or technical information and I come away with everything I need to make an informed purchase. Toms first hand experience makes for a 5 star customer experience.”

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Thanks for leaving this lovely review Mark! And thank you for supporting Tom's Outdoors :)

“I love that tom's carries a good range of quality outdoor gear. Easy to navigate website and quick delivery”

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Thank you for leaving a kind review, Kelvin! :)

“I purchased a Patagonia vest - great quality and very warm. Pricing was competitive and the delivery exceptionally fast. Love the Tom's Outdoor website and look forward to visiting the store in person one day. Great to see such a successful business in a country town.”

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Thank you for taking the time to leave a review with kind words Jason! We greatly appreciate your support of our small business :)

“Just got my new Hiking Pack. They rang me when it became available. Were helpful with the sizing me up for this certain product & made sure it was delivered on time etc. So Great Service for my specific Pack.”

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That's great to hear Billy! We appreciate you taking the time to leave a review and thank you for supporting Tom's :)

“Excellent customer service in response to a manufacturer sleeping bag stuff sack fault. They organised a replacement quickly.”

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Thanks for taking the time to leave a review, Quinton! Glad we could sort out the issue :)

“Tom’s Outdoors sets the bar for customer service. Dom is the King of memes and is very knowledgeable about the products on offer. Chris never hesitates to spend time on the phone to answer 20 questions and is always happy to pass on advice when a decision needs to be made between products. Tom’s products are high quality and the accuracy of stock availability is welcomed.”

tomsoutdoors.com.au 5 star review on 27th June 2022

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Wow that's a feast fit for a king! Thanks for taking the time to leave a review, Peter! As always, we appreciate your support. Your kind words will be passed on to Dom and Chris!

tomsoutdoors.com.au is rated 5.0 based on 1,111 reviews