tomsoutdoors.com.au Reviews

Name: tomsoutdoors.com.au
Address: 18 Martin Pl, Tumut, New South Wales
Rating: 4.97

5.0 Rating 1,092 Reviews

100 %

of reviewers recommend tomsoutdoors.com.au

5.0

Based on 1,092 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	99%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

tomsoutdoors.com.au 5 star review on 20th September 2024

Anonymous

Anonymous // 01/01/2019

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“Packaged well & arrived very quickly”

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“I bought my Snow Peak titanium mug here, the best price I could find in all aussie stores plus Amazon. Super faster delivery with good packaging so the mug was perfectly sent to me!”

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“The whole online shopping experience was exceptional. The fact the Toms is located in Tumut and I am in Sydney, I received the sleeping bag quicker than I have received hiking products I have purchased online from Sydney based stores! The sleeping bag was packed neatly and I was just so surprised how quickly my order was dispatched once finalised. So well done to the team at Toms making my experience such a favorable one.”

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“As I am an interstate customer, Tom's outdoors has a really good website which is easy to navigate. Great service/ communication which goes that extra mile. Thanks guys!”

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“please to deal with , extremely fast shipping. " package was well pack .”

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“Blows my mind how quick they can get stuff delivered! Good solid brands and gear.”

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“I contacted Tom's Outdoors because they stocked the wading boots that interested me and had trialed a pair giving them firsthand knowledge. I had a great conversation with Chris about the boots and discussed some technicalities. On my second call I had another discussion with Kane who was also helpful, I ordered the boots with the knowledge they could be returned if not suitable without any cost to me. (I live 5hrs away) The boots were the wrong size unfortunately and so they were returned and another pair sent, Gemma sorted that out for me, great service!”

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“Super helpful staff. Contacted me as soon as the product I wanted was back in stock. Super helpful and speedy delivery!”

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“Thumbs up guy , please to deal with , extremely fast shipping.”

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“Great service! Had to make an exchange and that was no problem. Great postage speed as well. Thank you. 😃”

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“I've purchased a few items lately from Toms Outdoors. Quality of the products, service and shipping are all 1st class. Can highly recommend.”

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“Great experience and fast shipping”

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“Another of my numerous purchases from Tom’s, this time a Patagonia jacket. Fits well, light to carry and warm. Delivered to Canberra a couple of days after purchase. My favourite store for outdoor clothing and equipment.”

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“I recently purchased a Fjallraven Canada Shirt in-line and as usual I experienced out standing customer service from the Team at Toms. Great product and prompt delivery. I love shopping at Toms😀😀 Karl Duesing”

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“I have started doing most of my shopping for outdoor gear at Toms.. I am amazed that I can have the shipment faster from Tumut than from a local Sydney store. Prises are great and the service even better... no issue whatsoever exchanging if things don’t fit and Chris is super helpful figuring out sizing if in doubt...”

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“Excellent transaction!”

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“I recently purchased goods from tom's outdoors and I am amazed at the ease & simplicity making the purchased and their prompt return of the goods purchased. They were exactly what I required and I am very happy the goods I received in just a few days. Thanks tom's outdoors. Barry Grugan.”

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“Easily my favourite store for outdoor gear, they're excellent. I've ordered a few things from them and turnaround time is always fast. I've also had to return/exchange things and they've been very helpful.”