tomsoutdoors.com.au Reviews

Name: tomsoutdoors.com.au
Address: 18 Martin Pl, Tumut, New South Wales
Rating: 4.97

5.0 Rating 1,108 Reviews

100 %

of reviewers recommend tomsoutdoors.com.au

5.0

Based on 1,108 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	99%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

tomsoutdoors.com.au 5 star review on 20th September 2024

Anonymous

Anonymous // 01/01/2019

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“Great store with quality out door products friendly.helpful non pushy staff”

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Thanks Matt! :)

“Great range of gear. Fast delivery. Great Service.”

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Cheers Lachlan!

“Our relationship with the staff keeps us coming back. Also, we confident the products Tom’s Outdoors stock are quality and will reliably perform in the extreme conditions they are exposed to.”

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Thank you for leaving this lovely review Katherine! We appreciate your support :)

“Toms outdoors By far the best store and has the most friendly staff. I actually plan hiking trips in the area around going to the store. I live 6hrs away.”

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Thank you for your kind review Steven! Your support is very much appreciated, hope to see you in store again soon!

“Review: Rab Hiking Pants I recently purchased a pair of Rab hiking pants from Toms Outdoors. The service and communication were excellent. However, after a few weeks, I encountered a small issue with the pants. Thankfully, the customer service team was prompt and efficient in resolving the problem. Overall, I’m satisfied with my purchase and the high level of customer service provided.”

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Thank you for leaving a review Scott! Glad we could get the problem promptly sorted for you. We appreciate your support!

“Great service and expert knowledge”

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Cheers Marc!

“Ordered a patagonia vest from toms outdoors. Got a really nice hand written thank you note as well. Website is easy to navigate. High quality clothing and equipment that looks like it's been tested by the members shop. I feel confident that anything I will purchase from toms outdoor will be up to the task I need it for. Will be returning in the future to purchase more quality equipment and Support an Australian business.”

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Thank you for your kind words Brandon, you've made our day! We appreciate your support :)

“Great product Very happy”

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Cheers Les!

“The advice from the staff at Tom's is useful because they are happy to share their personal experiences out in the woods using the gear and are genuinely keen to help without being pushy. Doesn't feel like going shopping - more like having a conversation with fellow enthusiast. Yeah, and they are friendly too.”

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Thank you for your kind words Ken! We appreciate your support :)

“The Tom's team are always available and helpful. Smith glasses with copper lenses were great.”

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Beautiful fish, love to see it Russell! We appreciate your support :)

“Friendly helpful staff, good selection of gear - some of which can't be sourced elsewhere, also did a phone order which was a pleasant fuss free experience - quick free delivery! What's not too like - highly recommended.”

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Thank you for taking the time to leave a review with kind words Graham! We appreciate your support :)

“I find the prices are better than other stores”

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Thank you for leaving a review John!

“Great service, quick delivery as always”

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Cheers Monty! :)

“Outstanding service!!!”

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Thanks Jeff!

“Excellent products and service.”

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Cheers Chris!

“I have shopped with Tom's Outdoors online for a few years. Great service & advice if you need it”

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Thank you for leaving a review Sven! We appreciate your kind words :)

“These guys know their gear. They always make an honest recommendation based on what level of product I'm after and how I need it to perform.”

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Thank you for your kind words Jordan! We appreciate your support :)

“I love this chair!! Tom's service exceptional as always”

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Cheers Jim!

“The best backpack ever have, really good quality, value to its price”

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So great to hear! Thank you for leaving a review :)

“Fantastic product and great service.”

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Cheers!

tomsoutdoors.com.au is rated 5.0 based on 1,108 reviews