tomsoutdoors.com.au Reviews

Name: tomsoutdoors.com.au
Address: 18 Martin Pl, Tumut, New South Wales
Rating: 4.97

5.0 Rating 1,080 Reviews

100 %

of reviewers recommend tomsoutdoors.com.au

5.0

Based on 1,080 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	99%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

tomsoutdoors.com.au 5 star review on 20th September 2024

Anonymous

Anonymous // 01/01/2019

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“The gear is awesome. The staff are fantastic. It’s become my go-to store for gear as you know you’re getting good quality stuff”

Helpful Report

Thank you for taking the time to leave some kind words Tom! We appreciate your support :)

“I bought this for my wife. It had an excellent level of warmth, packed small and worked as quilt when camping as advertised.”

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Thank you for leaving a review!

“Prompt service. Very happy”

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Thanks Skye!

“Emailed about ordering in a Redington fly rod that wasn't carried in-stock, Anne promptly ordered it and arrived in store fairly quick. Super impressed with their customer service, online and in-store! A+++ 👍”

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Thank you for your kind words Andrew! We appreciate your support :)

“Nice and easy online order system shipbout to New Zealand.”

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Cheers Chris!

“Fabulous selection of Rab clothing. Your shop is superb for the outdoor enthusiast :))”

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Thank you for your kind words!

“After receiving the wrong tungsten beads ( somehow I messed up) Toms had no problem with exchanging them. Thanks Toms Outdoors.😊. Cheers, Kraza.”

Helpful Report

Glad we could help! Thanks Kraza!

“Excellent service once again. Product sent out promptly.”

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Cheers Daniel!

“very pleasant experience, will definitely come back next time”

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Thank you for your support Wenqi!

“Top range of products and great service.”

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Cheers Ross!

“We recently purchased two Sea to Summit sleeping bags from Toms for a great price. The bags are extremely comfortable and were deilvered very fast. We want to compliment Toms for their exceptional and friendly service. We will be back to purchase more items from them and recommend them to others. Thank you Tomsoutdoors!”

Helpful Report

Thank you for taking the time to leave a review! We appreciate your support :)

“Always prefer to buy our treking gear from Tom's Outdoors when we can. Pretty simple realy, they know their products, they know what works and what doesnt and thats cause they are all out there doing stuff in the mountains. A small Aussie company that appreciates that not everyone is happy with the cheapest gear that comes out of China. Always happy to get advice from the staff at Toms Outdoors, legends. Cheers Tom”

Helpful Report

Thanks Tom! You've made our day, we appreciate your support! :)

“Jimmy and I had a memorable and marvellous time with Mickey on the Tumut recently. Not having a photograph, this one is the best we can come up with. Having far less grey hair and whiskers than us, the 'crew' here are definitely more photogenic than the two of us.”

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So glad to hear you had a great day out Ray! We hope to see you again next season!

“Awesome store with a great range of products, freindly and helpful staff! Can you open a shop in Newcastle..... :)”

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Thanks for your lovely words Christian! We'll add a shop in Newcastle to the to-do list ;)

“I bought Leke walking poles from this store. Best price and fast service. Good to support small businesses when they make it easy and competitive.”

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Thank you for your kind words and support Loo!

“Purchased a snowpeak Octa Tarp. Item was delievered promptly with a nice personal note from T/O's. Product is exceptional, easy to set up, easy to adjust to keep the wind out, and we could keep a cozy/small fire under the tarp due to the flame retardent inner layer. Great product, great company to deal with!”

Helpful Report

Great to hear Shayne! Thank you for leaving a review, we appreciate your support!

“Great advice and service, really happy with the quality of the gear too”

tomsoutdoors.com.au 5 star review on 4th April 2024

Helpful Report

Cheers Mark! We appreciate your support :)

“Tom's supply top quality tackle and clothing for the Alpine fly fisher. First bought a Loop 5wt Evotec there at a very good price. It lasted for years and caught many fish up to 12lb, before I broke the tip! Tom's found me a replacement Loop, again at an outstanding price, and I expect it will do equal service. It is even nicer to cast than the old rod. They are my go-to supplier for quality gear. Fast, courteous, efficient service.”

tomsoutdoors.com.au 5 star review on 31st March 2024

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Thank you so much for your kind words Julian, we appreciate your support! P.s. that's an epic fish!

“I was so happy with the order, customer service and postage time. Can definitely recommend Tom’s Outdoors”

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Thanks David!

“The usual excellent service from Tom’s. The website is easy to navigate, purchasing is straightforward with plenty of options and shipping is quick! Cannot fault the team. Would love to visit the store!”

Helpful Report

Thank you for your kind words Max! Hope to see you in store one day soon :)

tomsoutdoors.com.au is rated 5.0 based on 1,080 reviews