tomsoutdoors.com.au Reviews

Name: tomsoutdoors.com.au
Address: 18 Martin Pl, Tumut, New South Wales
Rating: 4.97

5.0 Rating 1,092 Reviews

100 %

of reviewers recommend tomsoutdoors.com.au

5.0

Based on 1,092 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	99%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

tomsoutdoors.com.au 5 star review on 20th September 2024

Anonymous

Anonymous // 01/01/2019

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“Terrific web site, very easy to navigate, staff always knowledgeable and ready to help.”

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“Great service from the team at Toms, always impressed with the speed of shipping and great communication. Really great range of products too!”

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“I have bought several items fro Tom's over the years and they have proven to be exceptional in every aspect of my dealings with them. I cannot recommend them highly enough. regards, Peter - from Torquay”

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“Always a real pleasure to deal with Tom's I only wish I wasn't so tackled up so I could get more from them because it's where I'd go!”

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“Extremely fast shipping, item well boxed and exactly what I ordered, can’t complain!”

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“Top notch outfit. Always fast efficient service . Friendly staff able to answer any questions.”

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“Honest pricing with free postage, thanks Toms!”

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“I’ve purchased a few items of late. (Gear and clothing). Even as write this, I am in my Exped Bivy and on my Exped 9WL mattress... exceptionally good! In regards to the team, I highly rate. From service to chatting on phone you get nothing short of commitment.. perfect!!!”

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“Toms is a great local outdoor store, friendly, knowledgeable staff who “go the extra mile” in their level of service. Always a pleasure to stock up and yak for a bit.”

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“Always great friendly service. Backed up with exceptional products and knowledge”

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“I’ve shopped with this company many times and for good reason, I’m never disappointed 👌”

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“I'm not a big review leaver but this warranted a shout out - I wanted to buy a new winter jacket - specifically the Patagonia Down Sweater Hoody. We have a Patagonia store in Melb but I jumped online to see if I could get a better price and saw these guys who had it 5% cheaper from the get go, plus an extra 10% as a first time customer. I had never heard of Tom's Outdoors before that because I live in Victoria but the reviews were all glowing so I pulled the trigger and ordered it at close to 5pm on a Friday night -- immediately after which I realised I had stupidly put in the wrong address. I got on the phone straight away hoping to catch the mistake and was given the kindest customer service from the person who answered, who said 'I'll fix that AND I reckon I can get it to the Post Office before 5pm' (it was about 4:58!) Lo and behold he did, and my jacket arrived in record time from interstate. It was beautifully packed and in good nick and I'm a happy camper. I was really impressed with how happy the person I spoke to seemed to be to sort me out so quickly. It made my day and made me very glad I bought from them. Great service - highly recommend.”

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“Great service, love it !”

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“Everything is seamless here with these guys, from order'ing to delivery and even returns ( due to my change of mind). Top notch service, i'll definitely be buying from them again in the near future.”

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“The team at Tom’s Outdoors always go out of their way to respond to any query, even if it’s for gear they don’t stock. If their supplier has it, they match other prices and get it in for you. Awesome I say.”

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“First choice shop for anything to do with the outdoors or Flyfishing, never had a bad experience and highly recommend to anyone wanting to explore the Snowy Mountains/Valleys region!”

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“Quality store with great products and an amazing staff!”

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“Top quality gear with great service. It’s definitely the go too store for outdoor adventure activities.”

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“I received my package promptly and it was al in good order. I also had a hand written thank you in my order which I thought was a great touch, I will definitely buy from Here again!”

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“This jacket is everything you hear and read about. Ive tested it in the last 3 weeks hiking, camping and city living. It blocks the wind out great, withstood short light showers but did put my rain shell on when the heavier down pour came. Even the hood kept my ears toasty at night when it hit -2 degrees celsius and it breathes well in the day at 19 degrees. High quality materials, super comfortable, looks fantastic, this has become my go to jacket.”

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tomsoutdoors.com.au is rated 5.0 based on 1,092 reviews