tomsoutdoors.com.au Reviews

Name: tomsoutdoors.com.au
Address: 18 Martin Pl, Tumut, New South Wales
Rating: 4.97

5.0 Rating 1,092 Reviews

100 %

of reviewers recommend tomsoutdoors.com.au

5.0

Based on 1,092 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	99%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

tomsoutdoors.com.au 5 star review on 20th September 2024

Anonymous

Anonymous // 01/01/2019

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“I've been shopping online with Chris and the team for quite a few years now and during that time I've purchased quite a bit of clothing and fly-fishing gear. The brands they carry are all top quality so I never have any concerns on that front and their prices are competitive (but I do also like to bag a bargain from time to time with the sale items :) ) What encourages me to keep shopping with them is the high level of service they always deliver and their reliable trustworthy advice when I ask for it from time to time. They've been great at getting specific stock in for me from time to time (eg particular fly lines that they've not had in stock) and on the odd few occasions where I've had to return something (my issue not theirs) I've been very impressed at how straightforward that process has been (very important with an on-line facility when buying clothing or footwear like wading boots etc) I'm a member of a couple of clubs and have quite a wide circle of friends who spend time outdoors or go fishing regularly and I always recommend Tom's when asked for advice so am more than happy to put this in writing for this review of their store. Thanks guys and keep up the great work!”

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Your review has made our week Bob! Thank you for taking the time and effort to write such a lovely review. Thank you for all your support over the years and thank you for passing on your recommendations to your friends!

“Great service, fantastic rewards program and awesome quality products. Definitely the go too store for outdoor gear.”

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Thank you for your kind words Craig! :)

“Recent purchase of Snow Peak Pack and Carry Fireplace starter kit. Great price, arrived quickly Have not used it yet. A few weeks before purchasing the fireplace, I had an issue with the elastic in tent poles- (tent previously purchased from Tom’s) and contacted for advice. I spoke with Chris who offered to send replacement elastic in the post or I could send them to Chris and he would replace. I opted to do the replacement myself. The elastic arrived in a day or so. You can’t get better service than that. That is why Tom’s is my favourite outdoor store.”

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Thank you for taking the time to leave us a review Michael! And thanks for supporting Tom's Outdoors :)

“Top quality as always from Tom’s!”

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Thanks for leaving us five stars Simon! :)

“Good experience with Tom‘s.”

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Thanks Shuai!

“Tom’s are great, top quality products only and friendly knowledgeable staff.”

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Thank you for your kind words and for supporting Tom's Outdoors! :)

“Very helpful staff, knew all about item I was interested in, excellent friendly service, highly recommended.”

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Thank you for taking the time to leave a kind review David! And thank you for supporting Tom's :)

“My go to company for quality outdoor gear! Excellent order turnaround time, each time I’ve placed an online order with them the goods are packed & on their way to me within a day.”

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Thank you for leaving us such kind words Nigel! :)

“Staff are so helpful and knowledgeable highly recommend them for all your flyfishing needs”

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Thank you for your kind words and support Jason! :)

“The staff were very helpful in selecting the right size running poles for me and helping me choose the right brand. Very knowledgeable! Thanks so much!”

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Thank you for taking the time to write us some kind words Nicole! And thanks for supporting Toms :)

“Excellent service as always, special thanks to Chloe for her assistance in reel size comparison, the Orvis Hydros SL III matches my 5wt perfectly and performed well when I hooked this local brown on Easter Sunday.”

tomsoutdoors.com.au 5 star review on 18th April 2022

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Your kind words have made our day Adam! A beautiful fish too! :)

“As always, Tom's Outdoors delivered quickly, with the product as described. Great to support a family-owned regional business that knows its stuff - will be back again!”

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Thank you for your lovely words and support David! We appreciate it :)

“My go-to website. Always check here to see if they stock what I’m looking for. Great service. Fast delivery.”

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Thank you for taking the time to leave us a review and such kind words! :)

“Great Snow Peak product, quick delivery.”

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Thanks Gary! :)

“Thank you for your extensive range of trout flies. It was great to browse and make a selection. Also, your advice for our canoe paddle was spot on.”

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We're glad to be of assistance Roy! We hope you enjoyed your paddle :)

“Tom’s Outdoors is outstanding. The service is personal when you call. This order was with Dominic who put together a fly reel , lines and flies and was able to navigate a few vouchers I’d be given! Great gear, prompt and good value. The website is always interesting. Thanks.”

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Thanks so much for taking the time to leave a review, you've made our day! I'll pass on your kind words to Dom. Thanks for supporting Tom's Outdoors! :)

“Snow peak Takibi firepit/grill. Finally lashed out and bought one of these…don’t know why I waited. It’s a really great piece of gear for car camping, heavy but solid and perfectly made (normal Snowpeak!). Immediately pressed mine into service at Eucumbene, excellent. And of course the service at Tom’s was friendly and helpful. Thanks!”

tomsoutdoors.com.au 5 star review on 26th March 2022

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“Great breadth in their range. Quick delivery and great customer service. One day I’ll visit their store!”

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Thanks Max! We look forward to seeing you in store one day soon! :)

“Always 10/10 service”

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Thanks for your kind words, Louis :)

“Great service, exactly what is required, already in use. Very prompt”

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tomsoutdoors.com.au is rated 5.0 based on 1,092 reviews