tomsoutdoors.com.au Reviews

Name: tomsoutdoors.com.au
Address: 18 Martin Pl, Tumut, New South Wales
Rating: 4.97

5.0 Rating 1,114 Reviews

100 %

of reviewers recommend tomsoutdoors.com.au

5.0

Based on 1,114 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	99%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

tomsoutdoors.com.au 5 star review on 20th September 2024

Anonymous

Anonymous // 01/01/2019

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“Just got my new Hiking Pack. They rang me when it became available. Were helpful with the sizing me up for this certain product & made sure it was delivered on time etc. So Great Service for my specific Pack.”

Helpful Report

That's great to hear Billy! We appreciate you taking the time to leave a review and thank you for supporting Tom's :)

“Excellent customer service in response to a manufacturer sleeping bag stuff sack fault. They organised a replacement quickly.”

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Thanks for taking the time to leave a review, Quinton! Glad we could sort out the issue :)

“Tom’s Outdoors sets the bar for customer service. Dom is the King of memes and is very knowledgeable about the products on offer. Chris never hesitates to spend time on the phone to answer 20 questions and is always happy to pass on advice when a decision needs to be made between products. Tom’s products are high quality and the accuracy of stock availability is welcomed.”

tomsoutdoors.com.au 5 star review on 27th June 2022

Helpful Report

Wow that's a feast fit for a king! Thanks for taking the time to leave a review, Peter! As always, we appreciate your support. Your kind words will be passed on to Dom and Chris!

“Very fast delivery.”

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Thanks for leaving a review, Cyril!

“I have nothing but good things to say about the crew at Toms Outdoors. Friendly staff that are happy to help and if there is another company that posts out your gear faster I am yet to find them. If I could give them more stars than 5 I would. Thanks guys you will be hearing from me again soon.”

Helpful Report

Thank you so much for leaving us kind words Leigh, you've made our day! And thank you for supporting Tom's, we look forward to hearing from you soon :)

“Absolutely love Tom's Outdoors!!! Awesome range of products, great delivery service, friendly and helpful staff, with an excellent business and lifestyle philosophy!!! Fantastic!!!”

Helpful Report

Thank you so much for taking the time to leave a review with kind words Andrew! Your support of Tom's Outdoors is very much appreciated :)

“Top brands, top quality, speedy delivery, as always. Tom's outdoors online is the next best thing to living in Tumut!”

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Thank you for your lovely words, James! And thank you for supporting Tom's Outdoors! :)

“Fabulous in store service.. the time Chris spent with us stepping us through the art of snow shoeing during our purchase enabled us to take the activity by storm.. been up around 3 mile adventuring every weekend already this season… great store to pop into for a purchase or advice before hitting the mountains.. 👍🏽👍🏽”

tomsoutdoors.com.au 5 star review on 21st June 2022

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That sunset looks amazing, you seem to have gotten the hang of snowshoeing too! Thank you so much for taking the time to leave a review. We look forward to hearing more about your snowshoe adventures! :)

“I got the email from Tom's and quickly realised where I would source a "more unique" Mother's day present. Job done!”

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Thanks for leaving a review, Jimmy! :)

“Hi Chris, I would like to send you a belated THANK YOU for the way in which you handled the problem we had with the Loop rod size. You went way and above in solving the situation, I am extremely happy with the Orvis rod you supplied and the Patagonia waders Your willingness to share information and advice over the phone, convinced me to travel over five hours, to personally shop in your store, I will be back. Thanks again, Tom Charles”

Helpful Report

Thank you for your kind words, Tom! It's great to hear that we could come up with a solution to the problem. I'll pass on your kind words to Chris. We hope to have you back in the shop one day soon! Thank you for your support of Tom's Outdoors :)

“Always good to do business with Tom's Knowledgeable and helpful Good range of quality kit”

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Thank you for leaving some kind words, Stuart! And thank you for supporting Tom's Outdoors :)

“Great experience. The best gear, super customer service and lightning fast delivery.”

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Thank you for your kind words Karl! We appreciate your support :)

“Brilliant customer service. I had an issue with a product I bought from them, which was manufacturer related, and they way they solved the problem was friendly, professional, considerate and swift. Most companies let you down with after sales service. Tom’s Outdoors was exactly what you’d hope for. I’d confidently recommend purchasing from this company as I will be again for my outdoor product needs. Special thanks to Dom.”

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Thank you for taking the time to leave a kind review, David! We're glad that we could help solve the manufacturing issue. We appreciate your continued support of Tom's Outdoors! :)

“When I need fly fishing gear/ flies, I purchase from Tom's Outdoors, their prices are competitive. They post to Berwick Vic on same day, usually receiving within 2 days. Their flies are good quality & have landed quite a few trout. Other gear I have purchased has all been recognised brands & good.”

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Thank you for taking the time to leave a review Clive! And thank you for supporting Tom's Outdoors :)

“Always so good to call into Toms when in Tumut. So much good gear and always a helpful staff member around to help out if needed.”

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Thanks for your lovely words, Russell! We look forward to have you visit the store again one day soon :)

“First visit, comprehensive range of flies and information served with a smile.”

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Thank you for your lovely words Graham! :)

“I order a Patagonia fleece but accidentally ordered the wrong size. The team at Tom's Outdoors were able to track it down and put in the correct size before it was shipped to me. Great service.”

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Glad we could sort you out, Alexander! Thanks for taking the time to leave a review, we appreciate it! :)

“As usual the team at Tom's Outdoors are exceptional. Fast easy transaction and delivery and great deals on offer. Well done guys!”

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Thank you for your kind words, Sandy! And thanks for supporting Tom's :)

“We just LOVE Tom's Outdoors. Whenever we're in the area we can't help but call into Tom's for a look around. Such a great range of quality products. It makes it difficult to not blow every budget we have! Thanks, team, keep up the great work.”

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Thanks for your lovely review, Simon! We loo forward to seeing you in the store again sometime soon! :)

“Visiting Tumut for the first time, some friends told me to go to Toms glad i did. Relaxed friendly service, excellent advice, good range of stock, no pressure to add onto what you actually need. Definitely shop there again. Matt”

Helpful Report

We're glad you visited us Matt! Thank you for taking the time to leave a lovely review and kind words. We hope to see you again one day soon! :)

tomsoutdoors.com.au is rated 5.0 based on 1,114 reviews