tomsoutdoors.com.au Reviews

Name: tomsoutdoors.com.au
Address: 18 Martin Pl, Tumut, New South Wales
Rating: 4.97

5.0 Rating 1,093 Reviews

100 %

of reviewers recommend tomsoutdoors.com.au

5.0

Based on 1,093 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	99%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

tomsoutdoors.com.au 5 star review on 20th September 2024

Anonymous

Anonymous // 01/01/2019

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“Helpful, genuine people that believe in the products they sell”

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“I purchased a Snowpeak hip flask from Tom's. But Auspost lost the signature required parcel. Chris from Tom's helped me discuss a solution with Auspost and quickly sent me a second flask without any charges. Best customer service ever. Jack”

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“Super fast service and excellent place to buy your Fjallraven gear!”

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“Very happy with the product and recieved it incredibly quickly. Will definitely shop with Toms Outdoors again!”

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“The best service from any outdoor shop I’ve ever dealt with! Excellent customer service and follow up. I highly recommend the team at Tom’s.”

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“This is the second purchase that I have made via Tom’s website and it all worked terrifically well both times. Easy to review the catalogue, flag the order and then pay for it. Delivery was prompt and the parcel was well packed and arrived undamaged. What could be better? Cheers,”

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“My experience with tom's outdoors has been very positive. I have found them to have knowledgeable and helpful staff, and top quality products.”

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“I came out to Toms outdoors from Canberra and their service was spectacular! Chris was happy to spend a couple of hours setting up and going through some of their tents! Looking forward to heading out again and seeing them!”

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“Aweosme”

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“Bought online from Tom's Outdoors . The online service and postage is the best you can get. In a world where suppliers charge want to use carriers and not Aussie Post where often the carriage can be more than the item Tom has it right and got you covered especially when postage is free in some cases! 5 stars!”

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“Delivery arrived quickly, very happy with my new Fjallraven backpack.”

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“first trip to Tumut recently and visit to Toms, service was great in a refreshingly laid out retail environment”

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“I was glad to find toms outdoors selling snow peak gear and having a great selection in stock. I had to make a change to my order and it was handled seamlessly and without hassle. Good to deal with”

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“Good product. Great service. Easy returns: I bought two sizes.”

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“All in all, for my first time experience with Tom’s, I am happy & impressed. The online purchase process has been excellent, which enhances the quality products sold. I am an experienced online buyer who researches in depth those purchases I make. Being low in income exacerbates my need to buy well, with a degree of frugality. I, by nature, also do not skimp on quality. In this I find Tom’s has vast knowledge, experience and passion I can rely upon.”

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“Tom’s carries quality gear at competitive prices. I love how fast the orders are turned around, and they’re even sent with free express shipping. You can’t beat that!”

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“For me orders have always shipped the same day and any questions I have about products I receive a response very quickly. Keep up the awesome work guys. Cheers”

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“Tom's is everything great about the outdoor shop - quality gear, great prices and a wealth of local knowledge to make sure you get the most out of your purchase.”

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“My second purchase from Tom's - this time a Patagonia Vest. Delivered within a few days with the same care and attention as my last purchase. Definitely my go-to store for outdoor apparel. Thanks again!”

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“I think I was first customer of the day. Staying at the local caravan park had me ready to go as the store opened at 9. I was after Fjallraven pants and, not wanting to shell out big money online, trying before buying was important. After conversing with Chris about my options I tried the Vida Pro. Bingo. Great fit and the first pair tried were it. Thanks Chris for your help and subsequent conversation. I’ll be back.”

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tomsoutdoors.com.au is rated 5.0 based on 1,093 reviews