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TOMTOP Reviews

1.1 Rating 471 Reviews
1 %
of reviewers recommend TOMTOP
1.1
Based on 471 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Over A Month
On-time Delivery
Greater than 33%
Accurate And Undamaged Orders
Greater than 56%
Customer Service
Communication Channels
Email
Queries Resolved In
6 - 12 Hours
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better

Write Your review

TOMTOP 1 star review on 17th October 2024
Anonymous
TOMTOP 1 star review on 17th October 2024
Anonymous
TOMTOP 1 star review on 17th October 2024
Anonymous
TOMTOP 1 star review on 17th October 2024
Anonymous
TOMTOP 1 star review on 25th June 2024
Anonymous
TOMTOP 1 star review on 25th June 2024
Anonymous
TOMTOP 1 star review on 25th June 2024
Anonymous
27
Anonymous
Anonymous  // 01/01/2019
run by cowboys everything is counterfeit/fake
Helpful Report
Posted 6 days ago
international laws prohibit the sale of fakes and counterfeits(these products should not be sold outside of Mainland China)because also may cause fires or health hazards putting others at risk,not also forgetting that no quality control checks are carried out on these products before shipment
Helpful Report
Posted 1 week ago
The goods offered are not as described on website
Helpful Report
Posted 2 weeks ago
This is one of the most happiest time of my life I was able to get back after being ripped by my previous trader. I highly recommend Sharon Oneil to anyone who’s looking for a trader to help manage their account and make profit. My family trusts Sharon Oneil to take care of all our trading transaction needs. Sharon Oneil knowledgable, experience and he's attention to detail is why I turn to her with all my trading and mining account. Expect nothing less than top notch service from Sharon Oneil: SHARONRECOVERINGEXPERTS @ Gmail .c o m WhatsApp + 44 7438 687236
Helpful Report
Posted 3 weeks ago
99.9% of goods are sent incorrectly
Helpful Report
Posted 3 weeks ago
complete waste of time is going to be expected
Helpful Report
Posted 1 month ago
no one will intervene to give an helping hand
Helpful Report
Posted 1 month ago
I ordered ONE item, and tomtop.com delivered TWO items. Now they are demanding that I pay the shipping costs to return one of the items. Completely unprofessional! Take the time to check multiple review sites, and you'll understand. I wish I had done that before placing my order. Not only do I have to go to the post office and return the item that tomtop.com sent by mistake, but they also want me to pay the postage for the return. The responses you get from "Yeri" & "Faye" are completely absurd; they don't read what you're writing and just follow pre-written templates that are completely unrelated to what happened. A prime example of incredibly poor customer support. I will never order here again and urge others to think twice before placing an order with them. /Lars
Helpful Report
Posted 1 month ago
playing dirty tricks on their buyers by not posting what has been ordered and instead posting something entirely entirely different
Helpful Report
Posted 2 months ago
people need to know who they are buying from,it is a marketplace all full and infected with scammers just waiting to get hold of the hard earned cash and not deliver what has been really paid for but something entirely different in case of any complaints no refund
Helpful Report
Posted 2 months ago
be sure to avoid shopping at TOMTOP
Helpful Report
Posted 2 months ago
liars deceivers and cheaters at their very best
Helpful Report
Posted 3 months ago
I ordered a Smartmi Bidet Seat, expecting a brand-new product, but what I received was clearly used, unhygienic, scratched, and the wrong version (I ordered the upgraded version). It’s shocking that they would send out what appears to be returned items as new! Despite providing clear evidence of the issue, their support team refuses to replace the product or offer a refund. It seems like they have no interest in resolving the problem. This doesn’t seem like an isolated incident either – just check the 1-star reviews. It looks like they’re running a recurring scam, so I strongly advise anyone to stay far away from this shop. Don’t waste your money or your time here!
TOMTOP 1 star review on 17th October 2024 TOMTOP 1 star review on 17th October 2024 TOMTOP 1 star review on 17th October 2024 TOMTOP 1 star review on 17th October 2024
Helpful Report
Posted 3 months ago
the only thing that they really want is the hard earned cash that is it nothing else the other thing is that they are not selling what has been advertised on their portal thing which is called false advertising
Helpful Report
Posted 3 months ago
complete disaster
Helpful Report
Posted 3 months ago
nothing at all will be delivered correctly
Helpful Report
Posted 3 months ago
posting to the buyer whatever they please instead of posting what has been paid for
Helpful Report
Posted 3 months ago
terrible to 0 attention expected
Helpful Report
Posted 4 months ago
nothing sold is going to be as described
Helpful Report
Posted 4 months ago
they do not care at all about their buyers their buyers for them mean nothing
Helpful Report
Posted 4 months ago
TOMTOP is rated 1.1 based on 471 reviews