TOMTOP Reviews

Name: TOMTOP
Rating: 1.04

1.0 Rating 468 Reviews

1 %

of reviewers recommend TOMTOP

Company Reviews

Questions

Metrics

1.0

Based on 468 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 33%
Accurate And Undamaged Orders	Greater than 56%
Customer Service
Communication Channels	Email
Queries Resolved In	6 - 12 Hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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TOMTOP 1 star review on 17th October 2024

Anonymous

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“for all people thinking about placing an order on their website,think about this very carefully before proceeding: no returns and no refunds,once an order has been placed on their website,once the payment has been processed by them there is no turning back,the customer has to eat the 100% full total loss”

Helpful Report

Posted 2 years ago

“requests for return for refund will simply go ignored”

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Posted 2 years ago

“any orders placed on their website will not be refunded back to the customer or accepted back for a refund”

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Posted 2 years ago

“orders placed on their website CANNOT BE RETURNED BACK TO THEM FOR A REFUND”

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Posted 2 years ago

“no returns for refund will be accepted please be made aware of this”

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Posted 2 years ago

“they will never reply to requests for return to refund”

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Posted 2 years ago

“Even if problems crop up they never replay to question and request”

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Posted 2 years ago

“once an order has been placed there is no turning back,no returns are accepted for a refund”

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Posted 2 years ago

“please be advised that there are NO returns and NO money back”

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Posted 2 years ago

“refunds are not possible please be aware”

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Posted 2 years ago

“These people do not even deserve one star but I couldn’t type until I selected it! Major rip off company down right thief’s do not purchase anything ever they started charging my card without permission!!! This was after they didn’t send what I paid for stating I needed to give them more money!!!”

TOMTOP 1 star review on 24th December 2021

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Posted 2 years ago

“no refund back guarantee,the buyer looses all of the money”

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Posted 2 years ago

“Absolutely bad. As soon as I received the article, I realized that it was not what I wanted. My mistake, but in any case in the EU you have the right within 14 days of receiving the goods to return them for any reason and without any justification. Their site doesn't give any instructions on how to do return the item, so I wrote them. Their response was that the item arrived is what I ordered therefore they do not accept the return. Scandalous and illegal. To be avoided absolutely.”

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Posted 2 years ago

“money back is not guaranteed”

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Posted 2 years ago

“it is a website which is to be avoided at all costs”

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Posted 2 years ago

“not a trustworthy source to order things from please beware”

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Posted 2 years ago

“Product was ok, but go at your own risk: support employees are nice but not helpful for a dime Context: asking for help & document for an order, only invalid info provided, and could not get any help after 1 month & 10+ emails...”

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Posted 3 years ago

“Save your money, avoid frustration. TomTop is the worst internet company I have ever dealt with. Ordered October 6th still have not received my order. Tracking is a joke.”

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Posted 3 years ago

“customer protection is not guaranteed and placing an order on their website is entirely at their own risk”

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Posted 3 years ago

“users are urged to keep away from their website”

Helpful Report

Posted 3 years ago

TOMTOP is rated 1.0 based on 468 reviews