TOMTOP Reviews

Name: TOMTOP
Rating: 1.05

1.1 Rating 473 Reviews

1 %

of reviewers recommend TOMTOP

Company Reviews

Questions

Metrics

1.1

Based on 473 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 33%
Accurate And Undamaged Orders	Greater than 56%
Customer Service
Communication Channels	Email
Queries Resolved In	6 - 12 Hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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TOMTOP 1 star review on 17th October 2024

Anonymous

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“whoever places an order from their website WILL NOT BE LOOKED AFTER and will be facing lots of problems in these circumstances it is best to stay well clear from them to avoid the hassle of then not receiving back the refund”

Helpful Report

Posted 2 years ago

“Hello, Please noone even think of buying anything from those scammers called Tomtop, they are the worst, yes, those sellers, should be banned from stealing people right and left. I have bought a gear knob for my car and clearly ordered the short type, they sent me the long type and the worst part, they refused to refund me when it's clearly their mistake, they offered to refund me $5 when I paid over $23. Please stay away from them. Thanks, Richard.”

Helpful Report

Posted 2 years ago

“problems with orders will never be rectified or resolved stay well clear”

Helpful Report

Posted 2 years ago

“if any problems arise with orders placed on their website customers can forget about receiving any help from customer services,customer services is non existent and customers will be left on their own everybody please be warned”

Helpful Report

Posted 2 years ago

“I ordered a underwater fishing camera for about 150aud. The product arrived and wasn't working. After contacting tomtop there was a brief attempt to pretend that I would get help in a way. They asked me to record the issue and they would send it to their specialists. So I did. Then a email followed saying that I could bring the device to a local shop to let it repair and they would pay partial for the cost. I asked what they mean with "partial" as I paid 150aud for a working product, not for a broken one, I was convinced that I should get a full refund or a new working product.In the next email tomtop offered me 20aud to solve the problem. I refused. After that tomtop came up with 30aud. Which is really a joke. However, I asked if I couldn't simply return the device and get a new one send. Tomtop answered that I can do this, but I have to pay the shipping cost and it could get lost in China and then I would have basically nothing. This sounded like a promise to me. I didn't send it. I didn't get any money back and lost it all. I just hope I can prevent some other people to lose their money to this company.”

Helpful Report

Posted 2 years ago

“any problems with the orders will simply not be resolved with customer services please be aware of this”

Helpful Report

Posted 2 years ago

“in whatever case the customer will always be losing by placing orders on their website as they are simply not trustworthy please have always this in mind”

Helpful Report

Posted 2 years ago

“please be aware and cautious that refunds will not be granted in under any circumstances if anything goes wrong with the order or if the items(are not as described,arrive broken,faulty etc..)”

Helpful Report

Posted 2 years ago

“all orders placed on their website will not be refunded even if returned back to them at the customer's expense(this extra cost will also not be refunded)meaning an extra loss for the customer apart from the cost of the item itself,both things equal to 100% loss for the customer”

Helpful Report

Posted 2 years ago

“items ordered by customers will never be in stock,then the monies will not be recovered back”

Helpful Report

Posted 2 years ago

“for all people thinking about placing an order on their website,think about this very carefully before proceeding: no returns and no refunds,once an order has been placed on their website,once the payment has been processed by them there is no turning back,the customer has to eat the 100% full total loss”

Helpful Report

Posted 2 years ago

“requests for return for refund will simply go ignored”

Helpful Report

Posted 2 years ago

“any orders placed on their website will not be refunded back to the customer or accepted back for a refund”

Helpful Report

Posted 2 years ago

“orders placed on their website CANNOT BE RETURNED BACK TO THEM FOR A REFUND”

Helpful Report

Posted 2 years ago

“no returns for refund will be accepted please be made aware of this”

Helpful Report

Posted 3 years ago

“they will never reply to requests for return to refund”

Helpful Report

Posted 3 years ago

“Even if problems crop up they never replay to question and request”

Helpful Report

Posted 3 years ago

“once an order has been placed there is no turning back,no returns are accepted for a refund”

Helpful Report

Posted 3 years ago

“please be advised that there are NO returns and NO money back”

Helpful Report

Posted 3 years ago

“refunds are not possible please be aware”

Helpful Report

Posted 3 years ago

TOMTOP is rated 1.1 based on 473 reviews