TOMTOP Reviews

Name: TOMTOP
Rating: 1.04

1.0 Rating 468 Reviews

1 %

of reviewers recommend TOMTOP

Company Reviews

Questions

Metrics

1.0

Based on 468 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 33%
Accurate And Undamaged Orders	Greater than 56%
Customer Service
Communication Channels	Email
Queries Resolved In	6 - 12 Hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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TOMTOP 1 star review on 17th October 2024

Anonymous

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“if something happens to the orders placed through their website,the customer has no recourse whatsoever to recover the monies back except when contacting their respective banks to initiate a charge-back that is the only solution that there is”

Helpful Report

Posted 2 years ago

“no returns and no refunds without any exceptions,also postal service delivery takes ages to arrive please beware”

Helpful Report

Posted 2 years ago

“Beware!the products that they are advertising on their website are deceiving,the customer will always be receiving something different than what has been depicted/possibly defective/broken/or even a counterfeit”

Helpful Report

Posted 2 years ago

“the result will always be in favor of the seller and not of the buyer, once the payment has been made to them they will not refund back the payment to the buyer”

Helpful Report

Posted 2 years ago

“If there are any disputes or complaints from customers these will simply not be dealt with,and the final result of the outcome is 0 refund”

Helpful Report

Posted 2 years ago

“disputes will never be resolved in the customer's favor please beware”

Helpful Report

Posted 2 years ago

“In case of any disputes with the orders,the customers will always be losing out and always the outcome will be in favor of the seller(the scammer)”

Helpful Report

Posted 2 years ago

“transactions ARE ONLY 1 WAY,meaning that if orders are received not as described/defective/or broken THERE IS NO REFUND meaning that the customer has to eat the total loss of 100%,so please beware”

Helpful Report

Posted 2 years ago

“customers should take precautions to avoid any problems from happening,such as ask questions about the product in question and if in any doubt please do not place the order,even if they do tell to please place the order,just please don't as this poses a red flag,and in many instances the product is not in stock(and they use the bait and switch tactic)which is illegal because it is not what the customer is basically after,and then to get back the refund is another headache”

Helpful Report

Posted 2 years ago

“no protection is offered for orders placed on their website meaning that once the payment has been made it will not be returned back to the customer please beware”

Helpful Report

Posted 2 years ago

“whoever places an order from their website WILL NOT BE LOOKED AFTER and will be facing lots of problems in these circumstances it is best to stay well clear from them to avoid the hassle of then not receiving back the refund”

Helpful Report

Posted 2 years ago

“Hello, Please noone even think of buying anything from those scammers called Tomtop, they are the worst, yes, those sellers, should be banned from stealing people right and left. I have bought a gear knob for my car and clearly ordered the short type, they sent me the long type and the worst part, they refused to refund me when it's clearly their mistake, they offered to refund me $5 when I paid over $23. Please stay away from them. Thanks, Richard.”

Helpful Report

Posted 2 years ago

“problems with orders will never be rectified or resolved stay well clear”

Helpful Report

Posted 2 years ago

“if any problems arise with orders placed on their website customers can forget about receiving any help from customer services,customer services is non existent and customers will be left on their own everybody please be warned”

Helpful Report

Posted 2 years ago

“I ordered a underwater fishing camera for about 150aud. The product arrived and wasn't working. After contacting tomtop there was a brief attempt to pretend that I would get help in a way. They asked me to record the issue and they would send it to their specialists. So I did. Then a email followed saying that I could bring the device to a local shop to let it repair and they would pay partial for the cost. I asked what they mean with "partial" as I paid 150aud for a working product, not for a broken one, I was convinced that I should get a full refund or a new working product.In the next email tomtop offered me 20aud to solve the problem. I refused. After that tomtop came up with 30aud. Which is really a joke. However, I asked if I couldn't simply return the device and get a new one send. Tomtop answered that I can do this, but I have to pay the shipping cost and it could get lost in China and then I would have basically nothing. This sounded like a promise to me. I didn't send it. I didn't get any money back and lost it all. I just hope I can prevent some other people to lose their money to this company.”

Helpful Report

Posted 2 years ago

“any problems with the orders will simply not be resolved with customer services please be aware of this”

Helpful Report

Posted 2 years ago

“in whatever case the customer will always be losing by placing orders on their website as they are simply not trustworthy please have always this in mind”

Helpful Report

Posted 2 years ago

“please be aware and cautious that refunds will not be granted in under any circumstances if anything goes wrong with the order or if the items(are not as described,arrive broken,faulty etc..)”

Helpful Report

Posted 2 years ago

“all orders placed on their website will not be refunded even if returned back to them at the customer's expense(this extra cost will also not be refunded)meaning an extra loss for the customer apart from the cost of the item itself,both things equal to 100% loss for the customer”

Helpful Report

Posted 2 years ago

“items ordered by customers will never be in stock,then the monies will not be recovered back”

Helpful Report

Posted 2 years ago

TOMTOP is rated 1.0 based on 468 reviews