TOMTOP Reviews

Name: TOMTOP
Rating: 1.05

1.1 Rating 473 Reviews

1 %

of reviewers recommend TOMTOP

Company Reviews

Questions

Metrics

1.1

Based on 473 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 33%
Accurate And Undamaged Orders	Greater than 56%
Customer Service
Communication Channels	Email
Queries Resolved In	6 - 12 Hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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TOMTOP 1 star review on 17th October 2024

Anonymous

Anonymous

Anonymous // 01/01/2019

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“NO TYPE of service protection offered for buyers at all,this service unfortunately only applies to sellers which off course are most commonly known as the scammers”

Helpful Report

Posted 6 months ago

“Bought a LANPWR 100AH LiFe battery. On arrival the battery was ok 87%, after a few days without use 29%, completely defective a day later! Customer service emailed and immediate response BUT... We will submit it to our technical department, email back within 48 hours, ..........within 24 hours,..... make a video....., too bad we can't open your video, ..... create the video in a different file type,....... scammers, no guarantee, WORTHLESS”

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Posted 7 months ago

“all infected with scammers”

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Posted 7 months ago

“danger of theft and fraud”

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Posted 7 months ago

“unsafe for use so please be extremely careful when ordering things since they will send WHATEVER THEY PLEASE AND NOT WHAT HAS BEEN ORDERED SINCE WHAT HAS BEEN ORDERED IS NEVER IN STOCK IN THE FIRST PLACE”

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Posted 7 months ago

“not to anybody's liking”

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Posted 8 months ago

“ignorance at it's very best”

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Posted 8 months ago

“worthless attention”

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Posted 8 months ago

“protect only their sellers not their buyers cheating business”

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Posted 8 months ago

“buyers/purchasers for them never come first”

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Posted 8 months ago

“not care at all about their buyers only supporting their sellers”

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Posted 8 months ago

“not recommended no real support available at all”

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Posted 8 months ago

“they do whatever they please with buyers”

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Posted 9 months ago

“beware if you have a problem with a product or the seller the platform will not back you up”

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Posted 9 months ago

“simple money grabbers and nothing else”

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Posted 9 months ago

“All the persons behind "their so called" helping services are people with 2 faces”

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Posted 10 months ago

“no assistance will be offered at all if any problems arise”

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Posted 10 months ago

“not trustworthy & very unreliable”

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Posted 10 months ago

“avoid never have what is shown on their website”

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Posted 10 months ago

“run away as fast as you can from them not worth the hassle”

Helpful Report

Posted 10 months ago

TOMTOP is rated 1.1 based on 473 reviews