TOMTOP Reviews

Name: TOMTOP
Rating: 1.05

1.1 Rating 473 Reviews

1 %

of reviewers recommend TOMTOP

Company Reviews

Questions

Metrics

1.1

Based on 473 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 33%
Accurate And Undamaged Orders	Greater than 56%
Customer Service
Communication Channels	Email
Queries Resolved In	6 - 12 Hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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TOMTOP 1 star review on 17th October 2024

Anonymous

Anonymous

Anonymous // 01/01/2019

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“All parcels will be delivered with the wrong products in them which all are of inferior qualities”

Helpful Report

Posted 2 years ago

“it is advisable to keep away from them to avoid such situations and problems as these will never ever get resolved”

Helpful Report

Posted 2 years ago

“There is no honesty and transparency with the consumer,they are promising things which they are not willing to keep(returns refunds and replacements)are seriously a huge risk because nothing ever exists(the products advertised on their website do not even exist in their stock and will never ever be ordered in)”

Helpful Report

Posted 2 years ago

“The stocking information is not for real,many fluctuations with many products not even turning up at all to be sent out to the consumer,the consumer is never been told the whole truth,products listed as in stock will never be in stock and the pieces in stock are 0,they just put a random number to accept orders but those orders are never fulfilled in the first place and they make interest on each of the consumers payments which is 100% illegal and punishable by law as they should not take orders that can never be fulfilled in the first place which means that they are not trading correctly”

Helpful Report

Posted 2 years ago

“no one will be able to know what is going to be received”

Helpful Report

Posted 2 years ago

“Fraudss. Obiecują po odbiorze paczki częściowy zwrot po czym kontakt się urywa. Oszuci”

Helpful Report

Posted 2 years ago

“they take the order and payment but will never deliver the correct acquired product to the consumer”

Helpful Report

Posted 2 years ago

“when they take the order and also take the payment they will go boom silent they will not entertain requests for refund should something go wrong with the order”

Helpful Report

Posted 2 years ago

“A consumer who purchases products, in reality should be entitled to a full refund including delivery costs should things go wrong with the purchase,however this is not executed(meaning that it is not processed through their portal to be returned back to the customer's bank account) so the refund will never ever be received at all”

Helpful Report

Posted 2 years ago

“consumers have no rights whatsoever when it comes to returns and refunds”

Helpful Report

Posted 2 years ago

“consumers have a right to a full refund including delivery costs should things go wrong with their orders,however this is not the case for the simple reason that they are not acting upon it”

Helpful Report

Posted 2 years ago

“consumers have no priority whatsoever they are not protected at all from scammers”

Helpful Report

Posted 2 years ago

“consumers will be left stranded with their orders with no recourse whatsoever should things not materialize(wrong product sent out to the consumer/not as described/defective/broken etc..)”

Helpful Report

Posted 2 years ago

“consumers are advised not to depend on them for problems with their orders as very clearly they have absolutely no intentions in helping out at all”

Helpful Report

Posted 2 years ago

“they do not resolve any issues and are causing a lot of chaos(and all that they say is that they are really sorry for any inconvenience caused when in fact they are not sorry at all they will continue doing this regardless of what they say, all that they deliver are empty words without any meaning at all or without any action at all being taken)”

Helpful Report

Posted 2 years ago

“they are classic cheaters,they accept the payment,then send out to the customer something different than what has been acquired/or they don't send anything at all”

Helpful Report

Posted 2 years ago

“they are simply unreliable (and there is absolutely no guarantee) that orders are going to be fulfilled correctly so the risk is 100% on the consumer”

Helpful Report

Posted 2 years ago

“They are giving far too many complications problems and headaches to customers not rally worth the hassle and not really worth to give them a try either since whatever happens they are really going to be getting away with it due to the tactics that they are using(the foreign customers are their main target)they will initially promise a refund if the the order is returned back to them at the customer's expense but in reality this will never materialize and the customer's will never see the refund being deposited back into their bank account,when the customer's write to them asking about the refund they will never respond and go on death ears”

Helpful Report

Posted 2 years ago

“The golden rule is that payments are only one way with zero refund,refunds are simply not tolerated”

Helpful Report

Posted 2 years ago

“please be advised that refunds will be refused once the payment has been taken(they are very quick to cash it and then they don't want to give it back)”

Helpful Report

Posted 2 years ago

TOMTOP is rated 1.1 based on 473 reviews