TOMTOP Reviews

Name: TOMTOP
Rating: 1.05

1.1 Rating 473 Reviews

1 %

of reviewers recommend TOMTOP

Company Reviews

Questions

Metrics

1.1

Based on 473 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 33%
Accurate And Undamaged Orders	Greater than 56%
Customer Service
Communication Channels	Email
Queries Resolved In	6 - 12 Hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Write Your review

Tell us how TOMTOP made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

TOMTOP 1 star review on 17th October 2024

Anonymous

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“please be made aware that no actions at all have been taken or are going to be taken regarding order problems been caused by themselves the final outcome will be that all persona who have been affected will be left 100% out of pocket unless the respective banks have been contacted in order to raise a charge-back against them for the full amount of the purchase plus the delivery charges”

Helpful Report

Posted 1 year ago

“very loud and very clearly not the best option for ordering online as they evade helping out customers and consumers alike with hung up calls and emails not been responded to or with delayed tactics normally promising a response within 24 hours but this never ever happens,but generally speaking nothing will never ever happen like for example:refunds since they are never ever executed or processed through the banks so this is why that refunds do not appear banks in the respective bank accounts.They promise through what is called "a lip service"only by word of mouth but no actions are taken whatsoever so nothing should really be expected from them”

Helpful Report

Posted 1 year ago

“no ability to resolve anything just going round and round in circles is the only thing that they know how to do”

Helpful Report

Posted 1 year ago

“lying crooks do not expect anything from them that is going to be as described because this is not going to be the case”

Helpful Report

Posted 1 year ago

“clearly with no intentions in delivering orders to their customers correctly or not delivering them at all”

Helpful Report

Posted 1 year ago

“misleading adverts so it would be best to check the small prints before proceeding to place the order and pay for it”

Helpful Report

Posted 1 year ago

“showing one picture but it is not what they have in stock”

Helpful Report

Posted 1 year ago

“nothing ordered is going to be as expected”

Helpful Report

Posted 1 year ago

“everything sent to consumers not as described then having to send it back and not receiving the refund”

Helpful Report

Posted 1 year ago

“ordering something that either does not turn up or turns up incorrectly for the simple reason that they seem not to be paying any attention to the order details(instead what they actually do is to send to the consumer whatever they please or whatever they fancy)and also without even been tested for defects which is the worst part of all”

Helpful Report

Posted 1 year ago

“guarantees will not be honored this is another issue that many consumers are facing,they will ask for all types of videos of the fault and for the product to be repaired locally logically this will need to be payed out of the purchaser pocket raising the products cost which could be of a significant amount of money and also depending whether or not if it can be repaired(that is one part of the scam)and the other part of the scam is that they claim to give the money back if the product is sent back at the purchasers cost to China where they know that in many cases the delivery cost costs more than what the product actually costs and could prove to be prohibitive but neither the product or delivery costs are refunded back so they've stayed with the product and the whole payment(which is the cost of the product plus the delivery cost)this means 0 refund”

Helpful Report

Posted 1 year ago

“selling products "as is" with no testing whatsoever for any possible defects or for any possible hazards,these are products which cannot be used outside of mainland china and are also illegal to sell outside of mainland china as they do not conform to the specifications for use in other countries(voltages vary from country to country)so this must be checked with the manufacturer before purchasing them,in other words many errors which they seem not to be rectifying”

Helpful Report

Posted 1 year ago

“caveat emptor(let the buyer beware)the buyer assumes the risk that a product may fail to meet expectations or have defects when buying from them as the product is sold as is without any testing whatsoever or without checking if it is going to be suitable for the buyer or not before actually dispatching it out”

Helpful Report

Posted 1 year ago

“satisfaction is not guaranteed especially when making so many mistakes on purpose and raising so many complaints among consumers and buyers alike,many buyers and consumers are complaining about not receiving their orders correctly/delivered to wrong address/marked as delivered when nothing has been received/and refunds so it raises many questions about the integrity of this platform and the seriousness of it's employees.In my humble opinion they do not deserve to be given even a single chance as they will mix things up and being sorry and apologizing for the inconveniences caused when in fact they are not even sorry at all,it is demonstrated that the only thing that they will deliver "is a lip service"just to shut mouths up and nothing else”

Helpful Report

Posted 1 year ago

“a complete mess messing up orders all the time nothing will turn up correctly also they will act as if they do not understand English Language which is one of the main tactics used by these charlatans,what do you expect from China?this is a trending topping question which many people seem to be asking,the truth of the fact is that you cannot expect them to be 100% perfect but committing many mistakes is another subject,mistakes which have been committed in purpose to make things more difficult for buyers and consumers alike because they do not seem to be understanding even a single thing of what is being asked(going round in circles without ever resolving anything)the main problem is their wages and working under extreme pressure but nobody is to pay for this??buyers and consumers expect to receive what has been paid for and not something entirely different because they seem not to be paying any attention to the order details this is why they mess everything up constantly”

Helpful Report

Posted 1 year ago

“orders well overdue/fulfilled incorrectly/refunds not executed despite claiming the contrary”

Helpful Report

Posted 1 year ago

“after online order placement service not available”

Helpful Report

Posted 1 year ago

“support is not available just acting as if they were there but the truth of the fact is that they waste everybody's time by going round in circles that is the only thing that they know how to do many promises that are simply not kept this is commonly known as "a lip service"only by word of mouth as nothing really gets done and oh!! another thing!!what is been advertised will never ever be in stock as they never place orders with their suppliers meaning that when an order goes through it is never acted upon that is why they play the trick of "bait and switch"because instead of passing the order through their suppliers they send whatever they have available not giving time to cancel the order for a refund(as refunds are never ever executed in the first place)that is why refunds never appear back in the customer's bank accounts(they are very quick to take the payment)once they take the payment this is where problems begin one on top of the other with no means to resolve anything”

Helpful Report

Posted 1 year ago

“help is non existent”

Helpful Report

Posted 1 year ago

“orders placed will never ever arrive correctly or even may never ever arrive at all”

Helpful Report

Posted 1 year ago

TOMTOP is rated 1.1 based on 473 reviews