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TOMTOP Reviews

1.1 Rating 473 Reviews
1 %
of reviewers recommend TOMTOP
1.1
Based on 473 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Over A Month
On-time Delivery
Greater than 33%
Accurate And Undamaged Orders
Greater than 56%
Customer Service
Communication Channels
Email
Queries Resolved In
6 - 12 Hours
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better

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TOMTOP 1 star review on 17th October 2024
Anonymous
TOMTOP 1 star review on 17th October 2024
Anonymous
TOMTOP 1 star review on 17th October 2024
Anonymous
TOMTOP 1 star review on 17th October 2024
Anonymous
TOMTOP 1 star review on 25th June 2024
Anonymous
TOMTOP 1 star review on 25th June 2024
Anonymous
TOMTOP 1 star review on 25th June 2024
Anonymous
27
Anonymous
Anonymous  // 01/01/2019
These people do not even deserve one star but I couldn’t type until I selected it! Major rip off company down right thief’s do not purchase anything ever they started charging my card without permission!!! This was after they didn’t send what I paid for stating I needed to give them more money!!!
TOMTOP 1 star review on 24th December 2021 TOMTOP 1 star review on 24th December 2021 TOMTOP 1 star review on 24th December 2021 TOMTOP 1 star review on 24th December 2021 TOMTOP 1 star review on 24th December 2021 TOMTOP 1 star review on 24th December 2021
Helpful Report
Posted 3 years ago
no refund back guarantee,the buyer looses all of the money
Helpful Report
Posted 3 years ago
Absolutely bad. As soon as I received the article, I realized that it was not what I wanted. My mistake, but in any case in the EU you have the right within 14 days of receiving the goods to return them for any reason and without any justification. Their site doesn't give any instructions on how to do return the item, so I wrote them. Their response was that the item arrived is what I ordered therefore they do not accept the return. Scandalous and illegal. To be avoided absolutely.
Helpful Report
Posted 3 years ago
money back is not guaranteed
Helpful Report
Posted 3 years ago
it is a website which is to be avoided at all costs
Helpful Report
Posted 3 years ago
not a trustworthy source to order things from please beware
Helpful Report
Posted 3 years ago
Product was ok, but go at your own risk: support employees are nice but not helpful for a dime Context: asking for help & document for an order, only invalid info provided, and could not get any help after 1 month & 10+ emails...
Helpful Report
Posted 3 years ago
Save your money, avoid frustration. TomTop is the worst internet company I have ever dealt with. Ordered October 6th still have not received my order. Tracking is a joke.
Helpful Report
Posted 3 years ago
customer protection is not guaranteed and placing an order on their website is entirely at their own risk
Helpful Report
Posted 3 years ago
users are urged to keep away from their website
Helpful Report
Posted 3 years ago
there is no protection at all for the users of their website(that is only if the order has been submitted)after submission of the order and payment taken there is absolutely no protection at all so please be made aware of this in advance.
Helpful Report
Posted 3 years ago
only seller protection(the seller is only covered) so please be made aware of this
Helpful Report
Posted 3 years ago
They want picture of credit card! Don't ever do it!
Helpful Report
Posted 3 years ago
no protection is offered at all to the customer please be aware of this
Helpful Report
Posted 3 years ago
the customer is not protected at all so please be aware of this
Helpful Report
Posted 3 years ago
only seller protection not buyer protection so please beware
Helpful Report
Posted 3 years ago
buyer protection is a gimmick and it is not available,they will promise a refund but this will never happen as the monies will never be returned back to the customer's bank account so please beware
Helpful Report
Posted 3 years ago
they will simply NOT RETURN BACK the money to the customer,customer's are urged to contact their respective banks in order to get their monies back,very dangerous website to order from,NOT RECOMMENDED AT ALL
Helpful Report
Posted 3 years ago
FRAUD ALERT:payments will never be returned back to the customer please be warned
Helpful Report
Posted 3 years ago
refunds will not be processed back to the customer's bank account the customer or user is urged to exercise extreme caution to be avoided at all costs
Helpful Report
Posted 3 years ago
TOMTOP is rated 1.1 based on 473 reviews