TOMTOP Reviews

Name: TOMTOP
Rating: 1.04

1.0 Rating 468 Reviews

1 %

of reviewers recommend TOMTOP

Company Reviews

Questions

Metrics

1.0

Based on 468 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 33%
Accurate And Undamaged Orders	Greater than 56%
Customer Service
Communication Channels	Email
Queries Resolved In	6 - 12 Hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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TOMTOP 1 star review on 17th October 2024

Anonymous

Anonymous

Anonymous // 01/01/2019

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“there is no protection at all for the users of their website(that is only if the order has been submitted)after submission of the order and payment taken there is absolutely no protection at all so please be made aware of this in advance.”

Helpful Report

Posted 3 years ago

“only seller protection(the seller is only covered) so please be made aware of this”

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Posted 3 years ago

“They want picture of credit card! Don't ever do it!”

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Posted 3 years ago

“no protection is offered at all to the customer please be aware of this”

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Posted 3 years ago

“the customer is not protected at all so please be aware of this”

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Posted 3 years ago

“only seller protection not buyer protection so please beware”

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Posted 3 years ago

“buyer protection is a gimmick and it is not available,they will promise a refund but this will never happen as the monies will never be returned back to the customer's bank account so please beware”

Helpful Report

Posted 3 years ago

“they will simply NOT RETURN BACK the money to the customer,customer's are urged to contact their respective banks in order to get their monies back,very dangerous website to order from,NOT RECOMMENDED AT ALL”

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Posted 3 years ago

“FRAUD ALERT:payments will never be returned back to the customer please be warned”

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Posted 3 years ago

“refunds will not be processed back to the customer's bank account the customer or user is urged to exercise extreme caution to be avoided at all costs”

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Posted 3 years ago

“refunds do not exist the customer's payment is not returned back please be advised”

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Posted 3 years ago

“clearly not to be trusted at all and clearly to be avoided at all costs”

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Posted 3 years ago

“CUSTOMER WILL NOT BE GETTING THE PAYMENT BACK if anything goes wrong with the order or if the product received is not as described”

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Posted 3 years ago

“the customer will be left on it's own if any problems arise please beware”

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Posted 3 years ago

“the customers will not be receiving their payments back if anything goes wrong with their orders or if the products ordered are not as described please be warned before hand”

Helpful Report

Posted 3 years ago

“the money will not be returned back to the customer if anything goes wrong please be warned”

Helpful Report

Posted 3 years ago

“once they have the customer's payment they do not refund back the money please be warned”

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Posted 3 years ago

“People beware. Once they have your money, their "Customer Service" is horrible. The item I bought is not working and they refuse to take it back and refund me. I will never buy from them again and advise everyone to stay away........”

Helpful Report

Posted 3 years ago

“they do not refund back the money to the customer if anything goes wrong,please be warned”

Helpful Report

Posted 3 years ago

“the user is urged to check all the pics of the listings and specifications before ordering via their website because the money is not refunded”

Helpful Report

Posted 3 years ago

TOMTOP is rated 1.0 based on 468 reviews