TOMTOP Reviews

Name: TOMTOP
Rating: 1.05

1.1 Rating 473 Reviews

1 %

of reviewers recommend TOMTOP

Company Reviews

Questions

Metrics

1.1

Based on 473 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 33%
Accurate And Undamaged Orders	Greater than 56%
Customer Service
Communication Channels	Email
Queries Resolved In	6 - 12 Hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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TOMTOP 1 star review on 17th October 2024

Anonymous

Anonymous

Anonymous // 01/01/2019

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“refunds do not exist the customer's payment is not returned back please be advised”

Helpful Report

Posted 3 years ago

“clearly not to be trusted at all and clearly to be avoided at all costs”

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Posted 3 years ago

“CUSTOMER WILL NOT BE GETTING THE PAYMENT BACK if anything goes wrong with the order or if the product received is not as described”

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Posted 3 years ago

“the customer will be left on it's own if any problems arise please beware”

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Posted 3 years ago

“the customers will not be receiving their payments back if anything goes wrong with their orders or if the products ordered are not as described please be warned before hand”

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Posted 3 years ago

“the money will not be returned back to the customer if anything goes wrong please be warned”

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Posted 3 years ago

“once they have the customer's payment they do not refund back the money please be warned”

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Posted 3 years ago

“People beware. Once they have your money, their "Customer Service" is horrible. The item I bought is not working and they refuse to take it back and refund me. I will never buy from them again and advise everyone to stay away........”

Helpful Report

Posted 3 years ago

“they do not refund back the money to the customer if anything goes wrong,please be warned”

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Posted 3 years ago

“the user is urged to check all the pics of the listings and specifications before ordering via their website because the money is not refunded”

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Posted 3 years ago

“they do not deserve to be in business their website should be closed down”

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Posted 3 years ago

“I did not order at TomTop, but at Cafago ... but is the same company - the site is completely copied. At both you can say so far: If your product is not damaged or it is not defective after 3 months, you have no problem here. But as soon as a complaint is due, you will sell you as a departure, always have new apologies and even try to lay down. Fortunately, I paid PayPal, now has to send a toilet seat to China at your own expense. He will not arrive either, as it is supposed to go to Hong Kong ... but you write Xiangang, CN ...- also the postal code is wrong. What will happen: It does not happen ... and Cafago says you determine the rules: "1. The Cost of Return Demand to Cover by Yourself. Need to Select The Post Office with Tracking Number. 2. Packaging Items Need Original. 3. After Receiving the Package, We Will Refund You As Soon As Possible. 4. IF YOU SEND, PLEASE CONTACT ME AGAIN AND SUPPLY THE TRACKING NUMBER. IF You Agree With Those Points, We want Send You to Address. Please Let Us Know Your Final Decision. " I Have Already Exchanged Doats of Emails With Them, Their Target Is Just Wooring Time ... Until You Give Up. Luckily PayPal Just Needs A Proof That Is What Send To The Address They Gave ... Then i Get My Money Back. Please be everyone warned. Read The Reviews of Those Who Have Warranty Issues .... It Is Repeating Itself. This Chinese Company Doesn't Expect Anyone Claiming What they Received ... and they do not want to refund you or Repair.”

Helpful Report

Posted 3 years ago

“this is just a scam please don't spend any money on their website not recommended at all it is a website to be avoided at all costs”

Helpful Report

Posted 3 years ago

“This is just a scam site. Don't spend money here. I spent $40 on a product plus $8 in shipping and they sent me something completely different that was worth maybe $1. I opened a PayPal dispute and spent some time arguing with the seller and they only ended up offering a $26 refund. After escalating the dispute, PayPal closed the case in my favor and I got a full refund through them. If I wouldn't have used PayPal, I wouldn't have been refunded at all.”

Helpful Report

Posted 3 years ago

“shopping on their website is a very high risk not recommended”

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Posted 3 years ago

“i wouldn't even recommend them to my worst enemy”

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Posted 3 years ago

“they are not giving full refunds please be warned”

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Posted 3 years ago

“Wish I could give 0 stars! Be warned! DO NOT ORDER ANYTHING FROM THEM. IT IS A SCAM!”

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Posted 3 years ago

“they are not to be trusted at all and not recommended at all”

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Posted 3 years ago

“careful when ordering please be warned”

Helpful Report

Posted 3 years ago

TOMTOP is rated 1.1 based on 473 reviews