TOMTOP Reviews

Name: TOMTOP
Rating: 1.05

1.1 Rating 486 Reviews

1 %

of reviewers recommend TOMTOP

Company Reviews

Questions

Metrics

1.1

Based on 486 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 33%
Accurate And Undamaged Orders	Greater than 56%
Customer Service
Communication Channels	Email
Queries Resolved In	6 - 12 Hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Write Your review

Tell us how TOMTOP made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

TOMTOP 1 star review on 17th October 2024

Anonymous

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“They want picture of credit card! Don't ever do it!”

Helpful Report

Posted 3 years ago

“no protection is offered at all to the customer please be aware of this”

Helpful Report

Posted 3 years ago

“the customer is not protected at all so please be aware of this”

Helpful Report

Posted 3 years ago

“only seller protection not buyer protection so please beware”

Helpful Report

Posted 3 years ago

“buyer protection is a gimmick and it is not available,they will promise a refund but this will never happen as the monies will never be returned back to the customer's bank account so please beware”

Helpful Report

Posted 3 years ago

“they will simply NOT RETURN BACK the money to the customer,customer's are urged to contact their respective banks in order to get their monies back,very dangerous website to order from,NOT RECOMMENDED AT ALL”

Helpful Report

Posted 3 years ago

“FRAUD ALERT:payments will never be returned back to the customer please be warned”

Helpful Report

Posted 3 years ago

“refunds will not be processed back to the customer's bank account the customer or user is urged to exercise extreme caution to be avoided at all costs”

Helpful Report

Posted 3 years ago

“refunds do not exist the customer's payment is not returned back please be advised”

Helpful Report

Posted 3 years ago

“clearly not to be trusted at all and clearly to be avoided at all costs”

Helpful Report

Posted 3 years ago

“CUSTOMER WILL NOT BE GETTING THE PAYMENT BACK if anything goes wrong with the order or if the product received is not as described”

Helpful Report

Posted 3 years ago

“the customer will be left on it's own if any problems arise please beware”

Helpful Report

Posted 3 years ago

“the customers will not be receiving their payments back if anything goes wrong with their orders or if the products ordered are not as described please be warned before hand”

Helpful Report

Posted 3 years ago

“the money will not be returned back to the customer if anything goes wrong please be warned”

Helpful Report

Posted 3 years ago

“once they have the customer's payment they do not refund back the money please be warned”

Helpful Report

Posted 3 years ago

“People beware. Once they have your money, their "Customer Service" is horrible. The item I bought is not working and they refuse to take it back and refund me. I will never buy from them again and advise everyone to stay away........”

Helpful Report

Posted 3 years ago

“they do not refund back the money to the customer if anything goes wrong,please be warned”

Helpful Report

Posted 3 years ago

“the user is urged to check all the pics of the listings and specifications before ordering via their website because the money is not refunded”

Helpful Report

Posted 3 years ago

“they do not deserve to be in business their website should be closed down”

Helpful Report

Posted 3 years ago

“I did not order at TomTop, but at Cafago ... but is the same company - the site is completely copied. At both you can say so far: If your product is not damaged or it is not defective after 3 months, you have no problem here. But as soon as a complaint is due, you will sell you as a departure, always have new apologies and even try to lay down. Fortunately, I paid PayPal, now has to send a toilet seat to China at your own expense. He will not arrive either, as it is supposed to go to Hong Kong ... but you write Xiangang, CN ...- also the postal code is wrong. What will happen: It does not happen ... and Cafago says you determine the rules: "1. The Cost of Return Demand to Cover by Yourself. Need to Select The Post Office with Tracking Number. 2. Packaging Items Need Original. 3. After Receiving the Package, We Will Refund You As Soon As Possible. 4. IF YOU SEND, PLEASE CONTACT ME AGAIN AND SUPPLY THE TRACKING NUMBER. IF You Agree With Those Points, We want Send You to Address. Please Let Us Know Your Final Decision. " I Have Already Exchanged Doats of Emails With Them, Their Target Is Just Wooring Time ... Until You Give Up. Luckily PayPal Just Needs A Proof That Is What Send To The Address They Gave ... Then i Get My Money Back. Please be everyone warned. Read The Reviews of Those Who Have Warranty Issues .... It Is Repeating Itself. This Chinese Company Doesn't Expect Anyone Claiming What they Received ... and they do not want to refund you or Repair.”

Helpful Report

Posted 3 years ago

TOMTOP is rated 1.1 based on 486 reviews