TOMTOP Reviews

Name: TOMTOP
Rating: 1.04

1.0 Rating 468 Reviews

1 %

of reviewers recommend TOMTOP

Company Reviews

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Metrics

1.0

Based on 468 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 33%
Accurate And Undamaged Orders	Greater than 56%
Customer Service
Communication Channels	Email
Queries Resolved In	6 - 12 Hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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TOMTOP 1 star review on 17th October 2024

Anonymous

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“abandon buyers once order processed and payment taken”

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Posted 10 months ago

“crooks at their very best”

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Posted 10 months ago

“no one to turn to in the event of any problems or issues”

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Posted 11 months ago

“This company is scammer Purchased Carote pans and pots set on 1st of December 2023 and received it 4th of January 2024. It took extremely long time to get here. And the products got damaged and they were in the dirty box directly no original box or anything. They sent me fake Carote pans and pots. Also those got damaged and I couldn’t find any Carote logo on those pans and pots at all. One more thing to tell, it has to be in full silicone turner in the box but wooden turner was in the box instead of it. I told them to make returning and refund. But they don’t accept it. I’ve started talking to my lawyer and will do some action to TOMTOP. This is just ridiculous and illegal why are they still able to continue their scam company. Why don’t police suspend their business??? There are a bunch of victims obviously. Don’t buy anything from them! Their products are totally fake.”

TOMTOP 1 star review on 6th January 2024

Helpful Report

Posted 11 months ago

“biggest issue or problem is due to the fact that no refund will be processed even if nothing has been received or not received correctly”

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Posted 11 months ago

“waiting for something which is either:going to arrive incorrectly,arrive with defects on it,being counterfeit,being fake,or even a knockoff”

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Posted 11 months ago

“do not depend on them”

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Posted 11 months ago

“scammers who are only promising to get money”

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Posted 11 months ago

“counting on them and them not caring even a single bit”

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Posted 11 months ago

“not caring at all about special occasions”

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Posted 11 months ago

“sending out whatever they please instead of sending out what has been paid for”

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Posted 11 months ago

“the only thing that they are offering is a lip service just to shut up mouths”

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Posted 1 year ago

“a promise is a promise however it is not kept and go back on their word this is what is meant by being phony this happens a lot in China where as once they accept the payment they can basically do whatever they wish to do without ever disclosing any further details they never ever look after their customers and only look after their sellers without any exceptions so that is their number one golden rule”

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Posted 1 year ago

“empty promises which will never ever be fulfilled”

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Posted 1 year ago

“a piece of plastic or any empty box may be received instead of the intended product”

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Posted 1 year ago

“consumer services unavailable or not wanting to help at all”

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Posted 1 year ago

“customers are not covered under their protection guarantee which is a total farce”

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Posted 1 year ago

“ABSOLUTELY NO protection offered at all against fraud and identity theft since also they will ask for a copy of front and back of credit/debit card which is totally illegal also leading to fraudulent charges and unauthorized charges”

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Posted 1 year ago

“all information entered on the ordering page on their website is not secure and could be sold onto third parties”

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Posted 1 year ago

“high very severe potential risk of identity theft and fraud”

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Posted 1 year ago

TOMTOP is rated 1.0 based on 468 reviews