TOMTOP Reviews

Name: TOMTOP
Rating: 1.05

1.1 Rating 482 Reviews

1 %

of reviewers recommend TOMTOP

Company Reviews

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Metrics

1.1

Based on 482 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 33%
Accurate And Undamaged Orders	Greater than 56%
Customer Service
Communication Channels	Email
Queries Resolved In	6 - 12 Hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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TOMTOP 1 star review on 17th October 2024

Anonymous

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“DO NOT DEAL WITH THEM,NOT RECOMMENDED AT ALL,TO BE AVOIDED AT ALL COSTS”

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Posted 3 years ago

“bait and switch tactics,the item that the customer has ordered IS NOT WHAT THEY HAVE IN STOCK and is changed for something else from their scrap yard,PLEASE BEWARE”

Helpful Report

Posted 3 years ago

“not worth the risk,products are not as described”

Helpful Report

Posted 3 years ago

“not recommendable please beware”

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Posted 3 years ago

“i do not recommend their website, their website is to be avoided at all costs,buyers have been warned before hand”

Helpful Report

Posted 3 years ago

“a website to be avoided at all costs, products advertised are not as described”

Helpful Report

Posted 3 years ago

“items will not be original,counterfeits or fakes please beware,different item will be supplied,not the item in the picture please beware and please be very careful TO BE AVOIDED AT ALL COSTS NOT RECOMMENDED AT ALL”

Helpful Report

Posted 3 years ago

“false advertisement not recommendable”

Helpful Report

Posted 3 years ago

“run away as fast as you can from their website TO BE AVOIDED AT ALL COSTA,NOT RECOMMENDED AT ALL”

Helpful Report

Posted 3 years ago

“I bought an item and a week later they send me an email asking for more money for shipping. After a long email exchange they’re now threatening to cancel the order if I don’t pay more money. What a scam!”

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Posted 3 years ago

“horrible TO BE AVOIDED AT ALL COSTS NOT RECOMMENDED AT ALL”

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Posted 3 years ago

“ads on their website are misleading,the pictures do not correspond to the items that they are selling(known as false advertisement)PLEASE BEWARE,TO BE AVOIDED AT ALL COSTS,NOT RECOMMENDED AT ALL”

Helpful Report

Posted 3 years ago

“NOT RECOMMENDED AT ALL”

Helpful Report

Posted 3 years ago

“they are rip offs they will not send what has been advertised on their website,they will send something different to the customer PLEASE BEWARE NOT RECOMMENDED AT ALL TO BE AVOIDED AT ALL COSTS”

Helpful Report

Posted 3 years ago

“they sell counterfeits,fakes,broken items and 2nd hand items,THEY DO NOT SELL BRAND NEW SEALED ITEMS OR ORIGINAL ITEMS,TO BE AVOIDED AT ALL COSTS,NOT RECOMMENDED AT ALL”

Helpful Report

Posted 3 years ago

“I can say that tomtop has been the worst customer experience of my life. I ordered an e-bike from tomtop and they delivered a scooter instead. It's worth noting that they say on the website that it takes them 24 hours to dispatch orders - in my case it took them a week (only for the product to leave their warehouse). Then we had a very long and unconstructive dialog (roughly 30 emails) as to how it should return the wrong item to them. So, I had to arrange a return. The courier cost was only (!!!) partially refunded. Altogether it took them more than a month to deliver an e-bike. The trouble caused by their mistake was no how (!!!) compensated to me. So, finally, I got the bike and (1) realized that they had sent me the wrong item again (a slightly different model, which was a LESS expensive one) and (2) in roughly a month the bike got out of order. The difference (between the model I ordered and the one I received finally) was no how compensated to me, BTW. They also refused to exchange the bike and according to their advice I had to take it to a repair shop nearby myself, where I was told the problem was the battery. Once again, tomtop was not willing to cover the cost of this diagnostic. Even though the bike was on guarantee - they (tomtop) refused to replace the battery or to compensate the cost in case I would have to buy it myself. So far altogether I have exchanged with them more than 60 emails (no way to call them) and it has been all in vain. So, to sum it up - the guarantee is fake, the service is awful. So, my advice is never order anything from tomtop.”

Helpful Report

Posted 3 years ago

“please beware of this company,ordering from them is very risky NOT RECOMMENDED AT ALL”

Helpful Report

Posted 3 years ago

“using their website is extremely risky DO NOT PROCEED WITH THE ORDER”

Helpful Report

Posted 3 years ago

“not a safe website to order from,products are falsely advertised on their website please beware,also full refund promise as stated on their website is not legit,THEY DO NOT DO FULL REFUNDS OR DO NOT REFUND AT ALL,CUSTOMERS ARE SENDING THE PRODUCTS BACK AND THEN FINDING OUT THAT THEIR PAYMENTS HAVE NOT BEEN REFUNDED BACK IN FULL AS PROMISED OR AS ADVERTISED,PLEASE KEEP AWAY NOT RECOMMENDED AT ALL”

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Posted 3 years ago

“false advertisement on their website please beware”

Helpful Report

Posted 3 years ago

TOMTOP is rated 1.1 based on 482 reviews