TOMTOP Reviews

Name: TOMTOP
Rating: 1.04

1.0 Rating 468 Reviews

1 %

of reviewers recommend TOMTOP

Company Reviews

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Metrics

1.0

Based on 468 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 33%
Accurate And Undamaged Orders	Greater than 56%
Customer Service
Communication Channels	Email
Queries Resolved In	6 - 12 Hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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TOMTOP 1 star review on 17th October 2024

Anonymous

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“they sell counterfeits,fakes,broken items and 2nd hand items,THEY DO NOT SELL BRAND NEW SEALED ITEMS OR ORIGINAL ITEMS,TO BE AVOIDED AT ALL COSTS,NOT RECOMMENDED AT ALL”

Helpful Report

Posted 3 years ago

“I can say that tomtop has been the worst customer experience of my life. I ordered an e-bike from tomtop and they delivered a scooter instead. It's worth noting that they say on the website that it takes them 24 hours to dispatch orders - in my case it took them a week (only for the product to leave their warehouse). Then we had a very long and unconstructive dialog (roughly 30 emails) as to how it should return the wrong item to them. So, I had to arrange a return. The courier cost was only (!!!) partially refunded. Altogether it took them more than a month to deliver an e-bike. The trouble caused by their mistake was no how (!!!) compensated to me. So, finally, I got the bike and (1) realized that they had sent me the wrong item again (a slightly different model, which was a LESS expensive one) and (2) in roughly a month the bike got out of order. The difference (between the model I ordered and the one I received finally) was no how compensated to me, BTW. They also refused to exchange the bike and according to their advice I had to take it to a repair shop nearby myself, where I was told the problem was the battery. Once again, tomtop was not willing to cover the cost of this diagnostic. Even though the bike was on guarantee - they (tomtop) refused to replace the battery or to compensate the cost in case I would have to buy it myself. So far altogether I have exchanged with them more than 60 emails (no way to call them) and it has been all in vain. So, to sum it up - the guarantee is fake, the service is awful. So, my advice is never order anything from tomtop.”

Helpful Report

Posted 3 years ago

“please beware of this company,ordering from them is very risky NOT RECOMMENDED AT ALL”

Helpful Report

Posted 3 years ago

“using their website is extremely risky DO NOT PROCEED WITH THE ORDER”

Helpful Report

Posted 3 years ago

“not a safe website to order from,products are falsely advertised on their website please beware,also full refund promise as stated on their website is not legit,THEY DO NOT DO FULL REFUNDS OR DO NOT REFUND AT ALL,CUSTOMERS ARE SENDING THE PRODUCTS BACK AND THEN FINDING OUT THAT THEIR PAYMENTS HAVE NOT BEEN REFUNDED BACK IN FULL AS PROMISED OR AS ADVERTISED,PLEASE KEEP AWAY NOT RECOMMENDED AT ALL”

Helpful Report

Posted 3 years ago

“false advertisement on their website please beware”

Helpful Report

Posted 3 years ago

“not to be touched at all”

Helpful Report

Posted 3 years ago

“DO NOT TOUCH THEIR WEBSITE,NOT RECOMMENDED AT ALL”

Helpful Report

Posted 3 years ago

“I DO NOT RECOMMEND ORDERING FROM THEM, TO BE AVOIDED AT ALL COSTS,NOT RECOMMENDED AT ALL”

Helpful Report

Posted 3 years ago

“dishonest company TO BE AVOIDED AT ALL COSTS NOT RECOMMENDED AT ALL DO NOT BUY ANYTHING FROM THEM”

Helpful Report

Posted 3 years ago

“DO NOT BUY ANYTHING ON THEIR WEBSITE NOT RECOMMENDED AT ALL”

Helpful Report

Posted 3 years ago

“NOT A GOOD COMPANY TO ORDER FROM,TO BE AVOIDED AT ALL COSTS,NOT RECOMMENDED AT ALL”

Helpful Report

Posted 3 years ago

“what they sell is junk second hand products with defects on them or products which stop working after a couple of days please beware NOT RECOMMENDED AT ALL”

Helpful Report

Posted 3 years ago

“everything is 100% fake on their website,from their claimed protection and also the products they are selling SO PLEASE BEWARE NOT RECOMMENDED AT ALL”

Helpful Report

Posted 3 years ago

“NOT A SAFE WEBSITE,PRODUCTS ARE NOT AS DESCRIBED,TO BE AVOIDED AT ALL COSTS NOT RECOMMENDED AT ALL”

Helpful Report

Posted 3 years ago

“VERY DANGEROUS WEBSITE TO BE AVOIDED AT ALL COSTS NOT RECOMMENDED AT ALL”

Helpful Report

Posted 3 years ago

“THEY DO NOT SELL ORIGINAL PRODUCTS,THEY DO NOT HONOR INTERNATIONAL WARRANTY,THEY DO NOT DO FULL REFUNDS,THEY DO NOT PROTECT BUYERS,THEY ONLY PROTECT SELLERS(SO THEY ARE FALSE ADVERTISING ON THEIR WEBSITE WHEN THEY CLAIM THAT THEY PROTECT BUYERS WHEN IN FACT THIS IS A LIE)TO BE AVOIDED AT ALL COSTS NOT RECOMMENDED AT ALL”

Helpful Report

Posted 3 years ago

“TO BE AVOIDED AT ALL COSTS,NOT RECOMMENDED AT ALL”

Helpful Report

Posted 3 years ago

“Bought an Android TV box that advertised 5G networking capability and shipping within 24 hours. As I heard nothing after giving them the money, I wrote to them 20 days later and finally they ship the device. No 5G capability at all. Item appeared to work except when I loaded a legitimate app from the Google Play store, it failed to run because the device had been 'rooted'. Could not get a response to see if it was a factory root job or I got a 'returned' item that someone rooted, failed and then returned it. Now, after multiple duplicate emails from them, they finally give me a return address to Hong Kong. My order number used in all communications and on the sales receipt does not match the order number they want me to put on the package. I strongly suspect they will receive the item with the wrong order number on the outside and then tell me they did not receive my returned item. Hopeless to deal with. They cannot understand questions and come back with duplicate generic responses. I will check return costs tomorrow to see if it is even worth sending it back to them. Stay away from this company!!!!!!!!”

Helpful Report

Posted 3 years ago

“This company is a scam. Dont buy.”

Helpful Report

Posted 3 years ago

TOMTOP is rated 1.0 based on 468 reviews