TOMTOP Reviews

Name: TOMTOP
Rating: 1.05

1.1 Rating 473 Reviews

1 %

of reviewers recommend TOMTOP

Company Reviews

Questions

Metrics

1.1

Based on 473 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 33%
Accurate And Undamaged Orders	Greater than 56%
Customer Service
Communication Channels	Email
Queries Resolved In	6 - 12 Hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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TOMTOP 1 star review on 17th October 2024

Anonymous

Anonymous

Anonymous // 01/01/2019

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“no means to resolve anything”

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Posted 1 year ago

“prices are tricky/refunds are tricky/everything is tricky”

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Posted 1 year ago

“The prices in this shop are fine, but the warranty or refund are tricky, the support are not much for customer, they offer funny price refund, like i got small refund, and after i saw that all 3pcs of products have the same fault, they just start to ignore, and totally doesn't care about customer. To get invoice its also hard job, they send it totally wrong, with different date and products. So im sad that they doesn't respect customers and can't solve anything right. And even ask to leave positive feedback for 3usd coupon... I can't do that till you not satisfy customers. And trick them with low refund amount, and ignore them. And it happen again, i got 5 lawn mowers which 2 of them have problem with batteries, and one with charger, they offer 12USD refund, instead send the replacement parts. For one i paid 44USD, so its totally funny and awfull.”

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Posted 1 year ago

“always going round through loop holes as nothing will never ever get resolved”

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Posted 1 year ago

“after ordering sales assistant is not available”

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Posted 1 year ago

“will never receiving what is really wanted”

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Posted 1 year ago

“always 0 stock/bait and switch tactics”

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Posted 1 year ago

“no way to contact after sales”

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Posted 1 year ago

“incorrect products are always sent to consumers”

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Posted 1 year ago

“charge-back is only solution to get refund”

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Posted 1 year ago

“non reversal of payments”

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Posted 1 year ago

“all movement transactions are only done 1 way(in other words only to purchase)”

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Posted 1 year ago

“bribing consumers into placing their orders and then failing them all”

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Posted 1 year ago

“red flag platform proceed with caution”

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Posted 1 year ago

“not to be trusted”

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Posted 1 year ago

“you pay receive not as described product”

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Posted 1 year ago

“customer pays and receives something way entirely different in return”

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Posted 1 year ago

“not to be relied on”

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Posted 1 year ago

“TRANSACTIONS ONLY ONE WAY all payments will be completely lost”

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Posted 1 year ago

“nobody will be happy”

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Posted 1 year ago

TOMTOP is rated 1.1 based on 473 reviews