TOMTOP Reviews

Name: TOMTOP
Rating: 1.05

1.1 Rating 473 Reviews

1 %

of reviewers recommend TOMTOP

Company Reviews

Questions

Metrics

1.1

Based on 473 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 33%
Accurate And Undamaged Orders	Greater than 56%
Customer Service
Communication Channels	Email
Queries Resolved In	6 - 12 Hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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TOMTOP 1 star review on 17th October 2024

Anonymous

Anonymous

Anonymous // 01/01/2019

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“no protection will be offered at all for customers,only scammers are protected”

Helpful Report

Posted 2 years ago

“not to be trusted at all for sensitive information such as for example:payment information,for the very simple reason that the information may get leaked into third parties,or even themselves can copy that information without the customer's consent and clone the card and use it with the information that has been supplied on their payment portal on their website”

Helpful Report

Posted 2 years ago

“they will do everything in their power to make customers go away with their stalling tactics/by promising things which in reality are never ever going to be happening/they are a complete disaster when dealing or having to deal with all types of situations”

Helpful Report

Posted 2 years ago

“they are not fulfilling the orders correctly/products are not being tested for defects before sending them out to the customer/they apologize for the inconvenience caused but falsely/they do not repent for what they have done/they make the customer having to spend more money to send the product back to them to China/this is a pure scam”

Helpful Report

Posted 2 years ago

“they will simply go round in circles with the hope that the customer will get fed up and walk away”

Helpful Report

Posted 2 years ago

“If there are problems with the orders these are simply not going to be dealt with(the only thing that they really do is to go round in circles)without resolving anything at all with the hope that the customer will simply give up and walk away”

Helpful Report

Posted 2 years ago

“they are simply not addressing customer's inquiries or even finding solutions to them for the simple reason that they stall or act as if they simply not understand what the customer is asking or inquiring about they are an absolute disaster”

Helpful Report

Posted 2 years ago

“they are giving far too may problems as regards to purchases,if any problems arise there will be no refund they will just keep the payment”

Helpful Report

Posted 2 years ago

“they will always sell something entirely different to the customer commonly known as bait and switch and requests for a refund will simply go unnoticed until such time that the customer eventually gives up and they win(they keep the money)the final result:they win and the customer will loose”

Helpful Report

Posted 2 years ago

“please note that everything that has been listed on their website will simply break after just a couple of uses the quality of the products sold on their website is very poor and not worth for the money that they are selling it for just a waste of time and money not worth the hassle”

Helpful Report

Posted 2 years ago

“In the unlikely event of receiving something entirely different than what has been originally acquired,the customer is not covered,meaning no money back”

Helpful Report

Posted 2 years ago

“all the listings are completely wrong on their website please beware”

Helpful Report

Posted 2 years ago

“The products sold are garbage and not what they are supposed to be(they do not conform to the descriptions or to the pics shown either on their website)”

Helpful Report

Posted 2 years ago

“misleading descriptions and also misleading pics on their website and on other platforms(they may be selling elsewhere as well)so please be extremely cautious”

Helpful Report

Posted 2 years ago

“everything is wrong on their website,from descriptions,pics,etc..,not worth the hassle”

Helpful Report

Posted 2 years ago

“descriptions and advertisements are incorrect please beware”

Helpful Report

Posted 2 years ago

“the products that they are selling do not conform to what is being listed or also do not conform to what is being advertised”

Helpful Report

Posted 2 years ago

“they are giving lots of problems to customers and these problems have got to do with refund and sending different product other than the one that has been acquired by the customer(the product that has been originally acquired is never ever in stock)so what they do is that quietly they pick whatever they please and send it to the customer,then they have the nerves to say"this is what you ordered"they are doing this to everybody”

Helpful Report

Posted 2 years ago

“going round in circles with the aim of not refunding back the customer's monies after sending out to customer's entirely different products other than what has been acquired please be aware”

Helpful Report

Posted 2 years ago

“they will purposely send something entirely different to the customer please beware”

Helpful Report

Posted 2 years ago

TOMTOP is rated 1.1 based on 473 reviews