TOMTOP Reviews

Name: TOMTOP
Rating: 1.04

1.0 Rating 468 Reviews

1 %

of reviewers recommend TOMTOP

Company Reviews

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Metrics

1.0

Based on 468 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 33%
Accurate And Undamaged Orders	Greater than 56%
Customer Service
Communication Channels	Email
Queries Resolved In	6 - 12 Hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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TOMTOP 1 star review on 17th October 2024

Anonymous

Anonymous

Anonymous // 01/01/2019

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“their way of thinking is being greedy and taking advantage of everybody”

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Posted 2 years ago

“when they receive the payment that is where everything ends and all communication automatically stops”

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Posted 2 years ago

“they do not have any intentions in helping anybody out,"we don't care we now have your money goodbye"this is their way of thinking unfortunately”

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Posted 2 years ago

“0 service 0 help and 0 advise”

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Posted 2 years ago

“they clearly have no intentions in making things right for their customers and consumers alike”

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Posted 2 years ago

“their customer service is just a lip service(just by word of mouth)with many false promises and misleading buyers with their tricks(refund tricks etc..)because they have no intentions in doing anything so instead they apply their tricks with a promise that is not going to be kept”

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Posted 2 years ago

“help/customer service is not available and is non existent should there be a need for it”

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Posted 2 years ago

“There is one thing which should be taken into account: and that is that,once an order is placed on their website should anything happen,problems,issues etc..NO REFUND WILL BE MADE AND ALL TRANSACTIONS ARE ONLY ONE WAY,AND ALL REQUESTS FOR REFUND WILL BE TOTALLY IGNORED”

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Posted 2 years ago

“the risks of ordering through them are extremely high and nobody will be able to know what is going to be received through the mail”

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Posted 2 years ago

“Everything delivered will always have something wrong either with problems or issues which will never be taken of”

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Posted 2 years ago

“All parcels will be delivered with the wrong products in them which all are of inferior qualities”

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Posted 2 years ago

“it is advisable to keep away from them to avoid such situations and problems as these will never ever get resolved”

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Posted 2 years ago

“There is no honesty and transparency with the consumer,they are promising things which they are not willing to keep(returns refunds and replacements)are seriously a huge risk because nothing ever exists(the products advertised on their website do not even exist in their stock and will never ever be ordered in)”

Helpful Report

Posted 2 years ago

“The stocking information is not for real,many fluctuations with many products not even turning up at all to be sent out to the consumer,the consumer is never been told the whole truth,products listed as in stock will never be in stock and the pieces in stock are 0,they just put a random number to accept orders but those orders are never fulfilled in the first place and they make interest on each of the consumers payments which is 100% illegal and punishable by law as they should not take orders that can never be fulfilled in the first place which means that they are not trading correctly”

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Posted 2 years ago

“no one will be able to know what is going to be received”

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Posted 2 years ago

“Fraudss. Obiecują po odbiorze paczki częściowy zwrot po czym kontakt się urywa. Oszuci”

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Posted 2 years ago

“they take the order and payment but will never deliver the correct acquired product to the consumer”

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Posted 2 years ago

“when they take the order and also take the payment they will go boom silent they will not entertain requests for refund should something go wrong with the order”

Helpful Report

Posted 2 years ago

“A consumer who purchases products, in reality should be entitled to a full refund including delivery costs should things go wrong with the purchase,however this is not executed(meaning that it is not processed through their portal to be returned back to the customer's bank account) so the refund will never ever be received at all”

Helpful Report

Posted 2 years ago

“consumers have no rights whatsoever when it comes to returns and refunds”

Helpful Report

Posted 2 years ago

TOMTOP is rated 1.0 based on 468 reviews