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TONI&GUY Reviews

4.5 Rating 1,913 Reviews
87 %
of reviewers recommend TONI&GUY
Company Reviews Product Reviews
3,024
 Questions Metrics Info
4.5
Based on 1,913 reviews
Shipping & Delivery
Delivery Methods
Courier, Postal Service
Average Delivery Time
Next Day
On-time Delivery
Greater than 93%
Accurate And Undamaged Orders
97%
Customer Service
Communication Channels
Email
Queries Resolved In
Under An Hour
Read TONI&GUY Reviews

About TONI&GUY:

TONI&GUY is the ‘Official Sponsor to London Fashion Week’ and create the hair for over 60 designer catwalk shows each year working with top designers including Giles Deacon, Todd Lynn, Jean- Pierre Braganza and William Tempest. Toni Mascolo and Brother Guy co-founded the first TONI&GUY salon in 1963 in Clapham, London, joined later by their two brothers Bruno and Anthony. By the late 1990’s the company had grown from a single salon to over a hundred in over 20 countries world-wide.
Driven by their philosophy of pushing the boundaries of hairdressing and delivering creativity, quality and consistency to every client, Toni and Guy Mascolo were one of the first to begin the franchising boom, with the first franchised salon opening in Brighton in 1988.
TONI&GUY have remained at the forefront of the hairdressing industry and has pioneered the professional hairdresser, exceeding all industry standards to make expertise available on a global scale.

Visit Website

Phone:

0175 361 2040

Email:

info@mascolo.co.uk

Location:

Mascolo Group LtdInnovia HouseMarish Wharf, St. Mary's Road,
Langley
SL3 6DA

Write Your review

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful
Marie
Verified Buyer
“I have been asked to review my recent Toni&Guy purchase, but I haven’t received it.”
Helpful Report
Posted 5 years ago
Dear Marie, Thank you for your feedback. I am sorry for the delay in getting your order to you. I can see that Customer Services have emailed you back in regards to the delay in your order. All of our orders are being dispatched as soon as possible. However, due to the current COVID-19 outbreak, a small percentage may experience a slight delay in orders. Safety of our staff is extremely important to us and we hope you understand. Tracking details will be sent very shortly to you and I appreciate your patience in this matter. Kind regards, Customer Services
Posted 5 years ago
Louise
Verified Buyer
“Great website clear and lots of advice and information Great offers and easy to order I placed an order and had a confirmation email immediately But then did not have any information for four days I emailed care line and they answered immediately and confirmed my order was being processed it would be great if maybe we could like other websites be informed on a regular basis the progress on our order Still waiting for my products to arrive but I am sure I will be happy with my purchases”
Helpful Report
Posted 5 years ago
Dear Louise, Thank you for your feedback. I will be sure to pass your comments onto the relevant Department for future consideration. I have tracked your order and I am happy that you have now received this. If there is anything else I can help with, please contact us at: info@mascolo.co.uk Kind regards, Customer Services
Posted 5 years ago
William
Verified Buyer
“Haven't receive3d the purchase yet. So cannot comment”
Helpful Report
Posted 5 years ago
Dear William, Thank you for your feedback. I am sorry you are yet to receive your order. Due to the bank holiday weekend, we received a high volume of orders which we are working on very hard to get to all of our customers, please be assured once your order has been dispatched we will send tracking details to your email. If there is anything else I can help with, please do contact us at: info@mascolo.co.uk Kind regards, Customer Services
Posted 5 years ago
Jenny
Verified Buyer
“Delivery was as expected and product is nice. Not a fan of the packaging as the 1000ml size needs a pump but you cannot buy one.”
Helpful Report
Posted 5 years ago
Anonymous
Verified Buyer
“So ordering was fine, paid for Express delivery, get a call 2 days later to say that they’re struggling with high volume of orders so it could take a week. Very frustrating, if you put a sale on surely you’d anticipate that and plans for it? It took 6 days.”
Helpful Report
Posted 5 years ago
Piyush
Verified Buyer
“I ordered 2 weeks ago still I didn’t receive my order yet so I am not happy”
Helpful Report
Posted 5 years ago
Christopher
Verified Buyer
“Slow to dispatch. Courier also appear to be taking their time. It’s been a week now and still haven’t received an ‘in stock’ item. Ghd straighteners.”
Helpful Report
Posted 5 years ago
Sue
Verified Buyer
“I haven’t received them yet! But I had a phone call saying that they we’re delayed...,”
Helpful Report
Posted 5 years ago
Anita
Verified Buyer
“Received an acknowledgement immediately after ordering but then nothing further, no mention of when it would be despatched, no information to say it was on its way. Nothing!”
Helpful Report
Posted 5 years ago
Lisa
Verified Buyer
“Bit weird being asked for a review as my money was returned due to product being out of stock. They did inform me quickly.”
Helpful Report
Posted 5 years ago
Pamela
Verified Buyer
“The person I spoke to did not have the knowledge to assist me that meant that I had to go away make some calls to two of your branches and then come back and order the gift. Voucher. It also advertised a free gift if you buy a gift voucher, never received anything. The voucher turned up in a brown envelope, not very exciting as a gift!!!”
Helpful Report
Posted 5 years ago
Andrew
Verified Buyer
“Great product but spoilt by the fact that it does not have the press down dispenser cap as featured. This is a birthday present and is incomplete without said featured cap.”
Helpful Report
Posted 5 years ago
Dear Andrew, Thank you for your feedback. Please accept my apologies regarding the the missing cap, I have passed this over to the relevant Department who will ensure this doesn't happen again. If there is anything else we can help with, please email us at: info@mascolo.co.uk Kind regards, Customer Services
Posted 5 years ago
Trisha
Verified Buyer
“xxxxxxxxxxx”
Helpful Report
Posted 5 years ago
Jessica
Verified Buyer
“order arrived fast, price a bit steep though for shampoo and conditioner!”
Helpful Report
Posted 5 years ago
TONI&GUY is rated 4.5 based on 1,913 reviews
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