TONI&GUY Reviews

Name: TONI&GUY
Address: Mascolo Group LtdInnovia HouseMarish Wharf, St. Mary's Road,, Langley
Rating: 4.48

4.5 Rating 1,913 Reviews

87 %

of reviewers recommend TONI&GUY

4.5

Based on 1,913 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email
Queries Resolved In	Under An Hour

About TONI&GUY:

TONI&GUY is the ‘Official Sponsor to London Fashion Week’ and create the hair for over 60 designer catwalk shows each year working with top designers including Giles Deacon, Todd Lynn, Jean- Pierre Braganza and William Tempest. Toni Mascolo and Brother Guy co-founded the first TONI&GUY salon in 1963 in Clapham, London, joined later by their two brothers Bruno and Anthony. By the late 1990’s the company had grown from a single salon to over a hundred in over 20 countries world-wide.
Driven by their philosophy of pushing the boundaries of hairdressing and delivering creativity, quality and consistency to every client, Toni and Guy Mascolo were one of the first to begin the franchising boom, with the first franchised salon opening in Brighton in 1988.
TONI&GUY have remained at the forefront of the hairdressing industry and has pioneered the professional hairdresser, exceeding all industry standards to make expertise available on a global scale.

Visit Website

Phone:

0175 361 2040

Email:

info@mascolo.co.uk

Location:

Mascolo Group LtdInnovia HouseMarish Wharf, St. Mary's Road,
Langley
SL3 6DA

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TONI&GUY 1 star review on 19th April 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I haven’t received my voucher”

Helpful Report

Posted 4 years ago

Dear Customer, Thank you for your Review. I am sorry for any inconvenience caused, due to social distancing measures in a work place and with couriers, there was a slight delay however, I am pleased to see this has now been delivered. Kind Regards, Customer Services

Posted 4 years ago

“Ordered product late on 20th Dec and arrived just before Xmas! Very impressed with quick delivery over busy Xmas period!”

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Posted 4 years ago

“Great prices and quick delivery”

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Posted 4 years ago

“Veloce e affidabile prodotti di alto livello”

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Posted 4 years ago

“Not happy. Placed an order for a gift. Voucher for a lot of money. 6 days later you advise your despatching this. So far Boxing Day and the gift still hasn’t arrived. Why take so long to send this gift. You had this order for 6 days.”

Helpful Report

Posted 4 years ago

Dear Lulu, Thank you for your Review. I am sorry to hear of any disappointment caused. Due to social distancing in a work place and working remotely, we had updated our website to allow up tp 7 days. The gift cards are manually uploaded and then sent. There was also delays with couriers due to the same measures and high volumes over the festive period. I have tracked this and can see this has now been delivered. Once again, I can only apologise for any inconvenience caused. Kind regards, Customer Services

Posted 4 years ago

“Great service, they offered the kerastase gift set at the most competitive price and it arrived well packaged. I would repurchase through them again.”

Helpful Report

Posted 4 years ago

“Very poor service. Placed the order online. I wanted to buy my wife gift cards for Christmas. What company doesn't process orders the weekend before Christmas ie they are shut. They then hang on to ones money and asks the client for the bank authorisation code? Never ever have I been asked for that Never again sadly”

Helpful Report

Posted 4 years ago

Dear Customer, Thank you for your Review. I am sorry to hear of any disappointment caused. I can see you have already been in touch with us regarding this. When the order was placed, we had emailed you regarding some information that was needed, our website does state to allow up to 7 days for gift cards as these are manually updated. Due to social distancing measures in a work place, as you can appreciate, this hasn't been as easy so we advised up to 7 days. Once again, I can only apologise for any dissatisfaction as pre COVID, we were able to fulfil express delivery however, with couriers also maintaining social distancing, this hasn't been an option. Kind regards, Customer Services

Posted 4 years ago

“Great fast service, best price at time of ordering 👍”

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Posted 4 years ago

“Perfect express shipping and service. Won't be my last order for sure.”

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Posted 4 years ago

“Ordered and money taken out of bank on 18th December. Knew it would be a close call with royal mail in the state its in. Not despatched until 23.00 on 23rd December so no chance whatsoever it came on time. Might get it by new years day. 5 days to dispatch a gift voucher!!! Cannot recommend on this basis. Would have been nice to have been informed it would take this long to be dispatched and money not taken so i could arrange an alternative present. Not impressed”

Helpful Report

Posted 4 years ago

Dear Edmund, Thank you for your Review. I am sorry to hear of any disappointment caused. Our website states up to 7 days for gift cards, to arrive, this is due to social distancing in a work place as the gift cards are manually uploaded. I can see this was delivered on 29/12/20. I can only apologise once again and I do hope you understand as the gift cards pre COVID were sent much faster before we were remotely working. Kind regards, Customer Services

Posted 4 years ago

“Bought two of these crackers for my daughters as a last minute extra. The next day we went into Christmas lockdown so didn’t think they d come. But to my amazement they came on the Monday , 1 day after lockdown! So plenty of time b4 the big day. Excellent service & my daughters were thrilled with them.”

Helpful Report

Posted 4 years ago

“I’m still waiting for my product to arrive.”

Helpful Report

Posted 4 years ago

Dear Amanda, Thank you for your Review. I am sorry to hear of any disappointment caused, due to social distancing measures and the very bury Christmas period, there were natural delays with couriers, this being said, I have tracked this and can see this has now been delivered. I thank you for your understanding. Kind regards, Customer Services

Posted 4 years ago

“INTERESSANTE, BELLISSIME IMMAGINI”

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Posted 4 years ago

“My order of 2 x Kerastase Satin Bain Shampoos was delivery very quickly, well packaged and was excellent value. Highly recommended.”

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Posted 4 years ago

“Not happy at all. Why does the tape on the box say, professional haircare? My wife took delivery of the item so has now got an idea what she's getting for Christmas!!”

Helpful Report

Posted 4 years ago

Dear Mark, Thank you for your review. I am sorry to hear of any disappointment caused, as a brand, we do not have the option for gift wrapping for discretion however, I have passed your comments onto the relevant Department. I do hope this helps. Kind regards, Customer Services

Posted 4 years ago

“Great customer service and speedy delivery”

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Posted 4 years ago

“Very quick and easy service. Great prices and free delivery. Extremely pleased with the product too. Hard to beat. Would recommend.”

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Posted 4 years ago

“I tried to find these products in stock and with a fast pre-Christmas delivery. Not available on several sites or more expensive. Toni & Guy was a good price and had free delivery . Ordered 2 items then when they arrived very quickly I ordered another and again delivered quickly. Items were well packaged and in perfect order. Nice to use a company that offers items they really do have in stock and are ready for despatch. Well Done.”

Helpful Report

Posted 4 years ago

“Very fast delivery and a simple process buying.... I bought street glam straighteners and in the picture it was black and no option on colour which was great as I wanted to buy black but arrived white as other sellers advertised so must be white only need to address this misleading sale....but still happy as you were the cheapest on sale 😀”

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Posted 4 years ago

“Happy with the product and on time delivery 😊. Thanks”

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Posted 4 years ago

TONI&GUY is rated 4.5 based on 1,913 reviews