TONI&GUY Reviews

Name: TONI&GUY
Address: Mascolo Group LtdInnovia HouseMarish Wharf, St. Mary's Road,, Langley
Rating: 4.48

4.5 Rating 1,901 Reviews

87 %

of reviewers recommend TONI&GUY

4.5

Based on 1,901 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email
Queries Resolved In	Under An Hour

About TONI&GUY:

TONI&GUY is the ‘Official Sponsor to London Fashion Week’ and create the hair for over 60 designer catwalk shows each year working with top designers including Giles Deacon, Todd Lynn, Jean- Pierre Braganza and William Tempest. Toni Mascolo and Brother Guy co-founded the first TONI&GUY salon in 1963 in Clapham, London, joined later by their two brothers Bruno and Anthony. By the late 1990’s the company had grown from a single salon to over a hundred in over 20 countries world-wide.
Driven by their philosophy of pushing the boundaries of hairdressing and delivering creativity, quality and consistency to every client, Toni and Guy Mascolo were one of the first to begin the franchising boom, with the first franchised salon opening in Brighton in 1988.
TONI&GUY have remained at the forefront of the hairdressing industry and has pioneered the professional hairdresser, exceeding all industry standards to make expertise available on a global scale.

Visit Website

Phone:

0175 361 2040

Email:

info@mascolo.co.uk

Location:

Mascolo Group LtdInnovia HouseMarish Wharf, St. Mary's Road,
Langley
SL3 6DA

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TONI&GUY 5 star review on 3rd April 2021

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Absolutely love my new scissors thankyou! Xx”

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Posted 3 years ago

“Very happy with purchase and service. Thank you”

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Posted 3 years ago

“Ordered from TONI&GUY to ensure I got received the real products. They arrived well packaged and promptly”

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Posted 3 years ago

“Great price for a fabulous product and very speedy service, excellent”

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Posted 3 years ago

“Delivery fantastic as always”

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Posted 3 years ago

“Excellent customer service , fast delivery during these shopping online days”

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Posted 3 years ago

“Thank you for the excellent service you provided, wife so pleased with the dryer”

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Posted 3 years ago

“I use Kerastase shampoo and conditioner all the time and really like them. Toni & Guy price for these is competitive.”

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Posted 3 years ago

“Not received..”

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Posted 3 years ago

“Excellent.”

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Posted 3 years ago

“Still pending confirmation that my purchase has been sent and of course have not received either. To receive a questionnaire asking for review when they have not been sent yet is quite shocking.”

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Posted 3 years ago

Dear Antonia, Thank you for your Review. I am sorry to hear of any disappointment caused, I have looked into this and can confirm a confirmation email was initially sent once the order was placed. I can only apologise for the delay in receiving this. Couriers in the UK are experiencing very high volumes and are working their best to get all orders delivered in good time whilst maintaining Social Distancing measures. I can assure you this will be with you very soon. I thank you for your patience. Kind regards, Customer Services

Posted 3 years ago

“I haven't recieved it yet, can you advise is it in the post?”

Helpful Report

Posted 3 years ago

Dear Catherine, Thank you for your Review. I have looked into this and can see you placed your order on 29/12/20, bearing in mind the bank holidays and social distancing measures in a work place, we and all couriers are working their best to get all orders out whilst maintaining these measures. I have tracked this for you and can see we have sent tracking details already and that your order is with Royal Mail. I appreciate your understanding and patience in this. Kind regards, Customer Services

Posted 3 years ago

“I ordered a set of shampoo and a spray from your website for 8 days and it hasn't arrived today. My money was withdrawn from my account twice. Bad service. I'm still waiting for a miracle, maybe my products will show up.”

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Posted 3 years ago

“I order this product on the 27th of December. And I haven’t had my product delivered yet!my money was taken from my account at the same day I ordered. No information no email. It’s ridiculous. Don’t ever buy anything!”

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Posted 3 years ago

Dear Sevil, Thank you for your Review. I have looked into this and can see you placed your order on 27/12/20, bearing in mind the bank holidays and social distancing measures in a work place, we and all couriers are working their best to get all orders out whilst maintaining these measures. I have tracked this for you and can see we have sent tracking details already and that your order is with Royal Mail. I appreciate your understanding and patience in this. Kind regards, Customer Services

Posted 3 years ago

“Bought GHD straightener gift set. Cheaper than just straightener elsewhere. Came well packaged and arrived quickly. DD loved her Xmas present.”

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Posted 3 years ago

“I am unsure as to why I have been asked to review the item when I have not even received the product even though the payment was taken over a week ago.”

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Posted 3 years ago

Dear Jennifer, Thank you for your Review. I have looked into this and can see you placed your order on 27/12/20, bearing in mind the bank holidays and social distancing measures in a work place, we and all couriers are working their best to get all orders out whilst maintaining these measures. I have tracked this for you and can see we have sent tracking details already and that your order is with Royal Mail. I appreciate your understanding and patience in this. Kind regards, Customer Services

Posted 3 years ago

“Great service”

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Posted 3 years ago

“Dear colleague I made 2 orders on the 27.12.20, the money has come out my account by 'Mascolo Group Ltd' and I have still not had an email to confirm the orders and I dont have delivery tracking details. It appears the package has not left the warehouse yet. Could you please get back to me on this email to feed back to me what is happening ? Thank you in advance.”

Helpful Report

Posted 3 years ago

Dear Xanthippi, Thank you for your Review. I have looked into this and can see you placed your order on 27.12.20, bearing in mind the bank holidays and social distancing measures in a work place, we and all couriers are working their best to get all orders out whilst maintaining these measures. I have tracked this for you and can see we have sent tracking details already and that your order is with Royal Mail. I appreciate your understanding and patience in this. Kind regards, Customer Services

Posted 3 years ago

“Interesting that I have been asked to review of my product before I have actually received it !”

Helpful Report

Posted 3 years ago

Dear Alison, Thank you for your Review. I have looked into this and can see you placed your order on Christmas Eve, bearing in mind the bank holidays and social distancing measures in a work place, we and all couriers are working their best to get all orders out whilst maintaining these measures. I have tracked this for you and can see we have sent tracking details already and that your order is with Royal Mail. I appreciate your understanding and patience in this. Kind regards, Customer Services

Posted 3 years ago

“I haven’t received my goods yet!”

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Posted 3 years ago

Dear Sarah-Miranda, Thank you for your Review. I have looked into this and can see you placed your order on 27/12/20, bearing in mind the bank holidays and social distancing measures in a work place, we and all couriers are working their best to get all orders out whilst maintaining these measures. I have tracked this for you and can see we have sent tracking details already and that your order is with Royal Mail. I appreciate your understanding and patience in this. Kind regards, Customer Services

Posted 3 years ago

TONI&GUY is rated 4.5 based on 1,901 reviews