TONI&GUY Reviews

Name: TONI&GUY
Address: Mascolo Group LtdInnovia HouseMarish Wharf, St. Mary's Road,, Langley
Rating: 4.48

4.5 Rating 1,901 Reviews

87 %

of reviewers recommend TONI&GUY

4.5

Based on 1,901 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email
Queries Resolved In	Under An Hour

About TONI&GUY:

TONI&GUY is the ‘Official Sponsor to London Fashion Week’ and create the hair for over 60 designer catwalk shows each year working with top designers including Giles Deacon, Todd Lynn, Jean- Pierre Braganza and William Tempest. Toni Mascolo and Brother Guy co-founded the first TONI&GUY salon in 1963 in Clapham, London, joined later by their two brothers Bruno and Anthony. By the late 1990’s the company had grown from a single salon to over a hundred in over 20 countries world-wide.
Driven by their philosophy of pushing the boundaries of hairdressing and delivering creativity, quality and consistency to every client, Toni and Guy Mascolo were one of the first to begin the franchising boom, with the first franchised salon opening in Brighton in 1988.
TONI&GUY have remained at the forefront of the hairdressing industry and has pioneered the professional hairdresser, exceeding all industry standards to make expertise available on a global scale.

Visit Website

Phone:

0175 361 2040

Email:

info@mascolo.co.uk

Location:

Mascolo Group LtdInnovia HouseMarish Wharf, St. Mary's Road,
Langley
SL3 6DA

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TONI&GUY 5 star review on 3rd April 2021

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have still not received it”

Helpful Report

Posted 3 years ago

Dear Richard, Thank you for your Review. I have looked into this and can see you placed your order on Christmas Eve, bearing in mind the bank holidays and social distancing measures in a work place, we and all couriers are working their best to get all orders out whilst maintaining these measures. I have tracked this for you and can see we have sent tracking details already and that your order is with Royal Mail. I appreciate your understanding and patience in this. Kind regards, Customer Services

Posted 3 years ago

“Ordered but never arrived.”

Helpful Report

Posted 3 years ago

Dear Amanda, Thank you for your Review. I have looked into this and can see you placed your order on Christmas Day, bearing in mind the bank holidays and social distancing measures in a work place, we and all couriers are working their best to get all orders out whilst maintaining these measures. I have tracked this for you and can see we have sent tracking details already and that your order is with Royal Mail. I appreciate your understanding and patience in this. Kind regards, Customer Services

Posted 3 years ago

“Can’t review as I haven’t received the products or had an email update a week on from ordering and paying.”

Helpful Report

Posted 3 years ago

Dear Paul, Thank you for your Review. I have looked into this and can see you placed your order on Boxing Day, bearing in mind the bank holidays and social distancing measures in a work place, we and all couriers are working their best to get all orders out whilst maintaining these measures. I have tracked this for you and can see we have sent tracking details already and that your order is with Royal Mail. I appreciate your understanding and patience in this. Kind regards, Customer Services

Posted 3 years ago

“I cannot review the product as I'm still waiting for delivery. I havent received any info from Toni &Guy as to when it will be dispatched.”

Helpful Report

Posted 3 years ago

Dear Patrycja, Thank you for your Review. I have looked into this and can see you placed your order on Boxing Day, bearing in mind the bank holidays and social distancing measures in a work place, we and all couriers are working their best to get all orders out whilst maintaining these measures. I have tracked this for you and can see we have sent tracking details already and that your order is with Royal Mail. I appreciate your understanding and patience in this. Kind regards, Customer Services

Posted 3 years ago

“Hi I’m still waiting to receive my order. I have not received a despatch or tracking email yet. It’s been over a week! I’ve sent an email but have had no response! Not happy!”

Helpful Report

Posted 3 years ago

“Not received my item yet!”

Helpful Report

Posted 3 years ago

Dear Emma, Thank you for your Review. I have looked into this and can see you placed your order on Boxing Day, bearing in mind the bank holidays and social distancing measures in a work place, we and all couriers are working their best to get all orders out whilst maintaining these measures. I have tracked this for you and can see we have sent tracking details already and that your order is with Royal Mail. I appreciate your understanding and patience in this. Kind regards, Customer Services

Posted 3 years ago

“I’m really disappointed that I have not yet received my hairdryer! I can’t really have any other feedback than that!”

Helpful Report

Posted 3 years ago

Dear Jo, Thank you for your Review. I have looked into this and can see you placed your order on Boxing Day, bearing in mind the bank holidays and social distancing measures in a work place, we and all couriers are working their best to get all orders out whilst maintaining these measures. I have tracked this for you and can see we have sent tracking details already and that your order is with Royal Mail. I appreciate your understanding and patience in this. Kind regards, Customer Services

Posted 3 years ago

“I ordered 1 week ago and no parcel has been received so don't understand how i have a review email”

Helpful Report

Posted 3 years ago

Dear Selina, Thank you for your Review. I have looked into this and can see you placed your order on Boxing Day, bearing in mind the bank holidays and social distancing measures in a work place, we and all couriers are working their best to get all orders out whilst maintaining these measures. I have tracked this for you and can see we have sent tracking details already and that your order is with Royal Mail. I appreciate your understanding and patience in this. Kind regards, Customer Services

Posted 3 years ago

“Never received the product”

Helpful Report

Posted 3 years ago

Dear Jadvyga, Thank you for your Review. I have looked into this and can see you placed your order on Boxing Day, bearing in mind the bank holidays and social distancing measures in a work place, we and all couriers are working their best to get all orders out whilst maintaining these measures. I have tracked this for you and can see we have sent tracking details already and that your order is with Royal Mail. I appreciate your understanding and patience in this. Kind regards, Customer Services

Posted 3 years ago

“I haven’t yet received my order i placed 9 days ago. Contacted you via email twice, no answer, called no answer. Terrible service, never will I ever order from you again.”

Helpful Report

Posted 3 years ago

Dear Iona, Thank you for your Review. I have looked into this and can see you placed your order on Boxing Day, bearing in mind the bank holidays and social distancing measures in a work place, we and all couriers are working their best to get all orders out whilst maintaining these measures. I have tracked this for you and can see we have sent tracking details already and that your order is with Royal Mail. I appreciate your understanding and patience in this. Kind regards, Customer Services

Posted 3 years ago

“I'm being asked for a review and not received the item yet”

Helpful Report

Posted 3 years ago

Dear Joanne, Thank you for your Review. I have tracked your order and can see this is with Royal Mail. I can only apologise for any delay as all couriers are working their best to get all orders delivered whilst maintaining social distancing in a work place and the high volumes over the festive period. Your order will be with you shortly and I appreciate your understanding and patience. Kind regards Customer Services

Posted 3 years ago

“Arrived quickly”

Helpful Report

Posted 3 years ago

“I am still waiting for my shampoo to be delivered. Thanks.”

Helpful Report

Posted 3 years ago

Dear Customer, Thank you for your Review. I would like to apologise for the delay in receiving your order. Couriers are working their best to get all orders delivered whilst maintaining social distancing measures and the high volumes over the festive period. I have tracked this for you and can see this is on its way to you. I appreciate your patience. Kind regards, Customer Services

Posted 3 years ago

“Ordered product very late for Christmas at a reduced price. Arrived in time so very happy”

Helpful Report

Posted 3 years ago

“Product never arrived.”

Helpful Report

Posted 3 years ago

Dear Caroline, Thank you for your Review. I can only apologise for the delay in receiving your order. Couriers are working their best to get all orders delivered whilst maintaining social distancing and measures within a work place. I have tracked this and can see this is with Royal Mail and will be with you shortly. I appreciate your patience. Kind regards, Customer Services

Posted 3 years ago

“My order has not arrived”

Helpful Report

Posted 3 years ago

Dear Linda, Thank you for your Review. I have looked into this and can see your order is on its way to you, I can only apologise for the delay as this was ordered on Christmas Eve, couriers are still working there best to get all orders delivered whilst maintaining social distancing measures. I can assure you, this will be with you soon and I appreciate your patience in this. Kind regards, Customer Services

Posted 3 years ago

“Being an ex staff member of Toni&Guy I find this book is a useful and a great help toward the training of our apprentices for learnings programme we have in place to learn the classic shapes as I have once experienced myself .”

Helpful Report

Posted 3 years ago

“Ok display a good 😌 lace to go however gift card ordering awful”

Helpful Report

Posted 3 years ago

“I have not received this order yet!”

Helpful Report

Posted 3 years ago

Dear Customer, Thank you for your Review. I would like to apologise for the delay in receiving your order. Couriers have experienced delays due to social distancing and high volumes over the festive period. I have tracked this and can see this is currently with Royal Mail and will be with you shortly. Kind regards, Customer Services

Posted 3 years ago

“fast delivery and great price for my fave products-thanks!”

Helpful Report

Posted 3 years ago

TONI&GUY is rated 4.5 based on 1,901 reviews