TONI&GUY Reviews

Name: TONI&GUY
Address: Mascolo Group LtdInnovia HouseMarish Wharf, St. Mary's Road,, Langley
Rating: 4.48

4.5 Rating 1,913 Reviews

87 %

of reviewers recommend TONI&GUY

4.5

Based on 1,913 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email
Queries Resolved In	Under An Hour

About TONI&GUY:

TONI&GUY is the ‘Official Sponsor to London Fashion Week’ and create the hair for over 60 designer catwalk shows each year working with top designers including Giles Deacon, Todd Lynn, Jean- Pierre Braganza and William Tempest. Toni Mascolo and Brother Guy co-founded the first TONI&GUY salon in 1963 in Clapham, London, joined later by their two brothers Bruno and Anthony. By the late 1990’s the company had grown from a single salon to over a hundred in over 20 countries world-wide.
Driven by their philosophy of pushing the boundaries of hairdressing and delivering creativity, quality and consistency to every client, Toni and Guy Mascolo were one of the first to begin the franchising boom, with the first franchised salon opening in Brighton in 1988.
TONI&GUY have remained at the forefront of the hairdressing industry and has pioneered the professional hairdresser, exceeding all industry standards to make expertise available on a global scale.

Visit Website

Phone:

0175 361 2040

Email:

info@mascolo.co.uk

Location:

Mascolo Group LtdInnovia HouseMarish Wharf, St. Mary's Road,
Langley
SL3 6DA

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TONI&GUY 1 star review on 19th April 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The experience was terrible”

Helpful Report

Posted 4 years ago

Dear Carlos, Thank you for your Review. I am sorry to hear that you were not happy with the service, so I can look into this, can you please send us some more details as to why you are unhappy to: info@mascolo.co.uk I look forward to hearing from you. Kind regards, Customer Services

Posted 4 years ago

“Beautiful packaging arrived promptly. However the plunger for the shampoo is jammed so it has to be used by unscrewing the head of the bottle.”

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Posted 4 years ago

“Excellent products.”

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Posted 4 years ago

“It's very easy to place an order online and delivery was fairly quick. The ideal solution when we can't buy the products directly from the salon.”

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Posted 4 years ago

“Great service.Prompt delivery.Good product.Many Thanks.”

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Posted 4 years ago

“I am really disappointed with how much packaging came for my two gift vouchers I ordered. It looked like a big parcel. It was a cardboard box, inside a cardboard box surrounded by plastic. The gift voucher is then in a chiffon bag and the gift voucher itself looks great on its on. Why all the packaging? it's not very modern or with the world the way it is.”

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Posted 4 years ago

“Took a little longer than expected. Had to email to find out where it was, but staff answered email promptly and apologised for the delay”

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Posted 4 years ago

“Goods as ordered and prompt delivery”

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Posted 4 years ago

“T&G have sent me an email asking me to write a review. Well after a week I still haven’t received the products I ordered.....”

Helpful Report

Posted 4 years ago

Dear Customer, Thank you for your review. I would like to apologise for any disappointment caused. I have checked our records and I cannot see any record of an order placed under your name. For further advice and support, please email: info@mascolo.co.uk Kind regards, Customer Services

Posted 4 years ago

“Product is beyond amazing, but pump dispenser on the conditioner didn’t work, which is irritating!”

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Posted 4 years ago

“Good product and fast delivery”

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Posted 4 years ago

“I ordered my favourite Kerastase shampoo from the online shop and everything was fine, quick delivery and no issues! Thanks”

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Posted 4 years ago

“Ordered a gift card voucher for my son on 3/3/21 and still hasn’t arrived. His birthday is tomorrow so no present to give him. Not impressed.”

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Posted 4 years ago

Dear Susan, Thank you for your review. I can only apologise for any dissatisfaction caused. As you can appreciate, we are all still remotely working and these gift cards are manually uploaded which has added a little more time before dispatch. I can confirm that your order has been dispatched and tracking details have already been sent to you to the email address you placed your order with, this will arrive in the morning so hopefully in time for you to give to your son for his birthday. I appreciate your patience and understanding. If there is anything else we can help with, please do not hesitate to contact us at: info@mascolo.co.uk Kind regards, Customer Services

Posted 4 years ago

“Thank YOU!”

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Posted 4 years ago

“Ordered gift vouchers online over a week ago, still not received them and have no further emails since (despite the money being taken the same day).”

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Posted 4 years ago

Dear Customer, Thank you for your review. I can only apologise for the delay in getting your gift card to you. As we are all still remotely working, these cards need to be manually uploaded which I am sure you can appreciate has taken a little longer than being in the office. We also have this stated in our Terms and Conditions. I can assure you that your card will be with you in the next few days and I appreciate your patience in this. Kind regards, Customer services

Posted 4 years ago

“I have always bought my Morrocan Oil Shampoo and Conditioner from TONI&GUY since 2014. I have found the rates the most reasonable here and I am assured that the product I am buying is genuine. This time I had to go for the Hydrate range rather than the usual Volume range that I go for because the Extra Volume set was unavailable and I was running out of my supply. I was slightly disappointed that the pump for the conditioner bottle did not work this time but I have carried on using the product without attempting to return because I can't do without it and couldn't have substituted it with anything else!”

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Posted 4 years ago

“Great Price and speedy delivery- no hurdles.”

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Posted 4 years ago

“I would find it easier to write a review when I have had the products long enough to use them. They seem to be just what i want so if the firm would like to ask me next month I would be glad to give a user review. At the moment I can say I love the packaging but would like mor instruction on use. Stars only for presentation.”

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Posted 4 years ago

“Very happy with the result.”

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Posted 4 years ago

“Have been using Redken Scalp Relief and the hair mask for a few months now and always look round for cheapest deal which was Toni & Guy. Was very impressed how quickly it arrived and no postal charges”

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Posted 4 years ago

TONI&GUY is rated 4.5 based on 1,913 reviews