TONI&GUY Reviews

Name: TONI&GUY
Address: Mascolo Group LtdInnovia HouseMarish Wharf, St. Mary's Road,, Langley
Rating: 4.48

4.5 Rating 1,913 Reviews

87 %

of reviewers recommend TONI&GUY

4.5

Based on 1,913 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email
Queries Resolved In	Under An Hour

About TONI&GUY:

TONI&GUY is the ‘Official Sponsor to London Fashion Week’ and create the hair for over 60 designer catwalk shows each year working with top designers including Giles Deacon, Todd Lynn, Jean- Pierre Braganza and William Tempest. Toni Mascolo and Brother Guy co-founded the first TONI&GUY salon in 1963 in Clapham, London, joined later by their two brothers Bruno and Anthony. By the late 1990’s the company had grown from a single salon to over a hundred in over 20 countries world-wide.
Driven by their philosophy of pushing the boundaries of hairdressing and delivering creativity, quality and consistency to every client, Toni and Guy Mascolo were one of the first to begin the franchising boom, with the first franchised salon opening in Brighton in 1988.
TONI&GUY have remained at the forefront of the hairdressing industry and has pioneered the professional hairdresser, exceeding all industry standards to make expertise available on a global scale.

Visit Website

Phone:

0175 361 2040

Email:

info@mascolo.co.uk

Location:

Mascolo Group LtdInnovia HouseMarish Wharf, St. Mary's Road,
Langley
SL3 6DA

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TONI&GUY 1 star review on 19th April 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Never received the product”

Helpful Report

Posted 4 years ago

Dear Jadvyga, Thank you for your Review. I have looked into this and can see you placed your order on Boxing Day, bearing in mind the bank holidays and social distancing measures in a work place, we and all couriers are working their best to get all orders out whilst maintaining these measures. I have tracked this for you and can see we have sent tracking details already and that your order is with Royal Mail. I appreciate your understanding and patience in this. Kind regards, Customer Services

Posted 4 years ago

“I haven’t yet received my order i placed 9 days ago. Contacted you via email twice, no answer, called no answer. Terrible service, never will I ever order from you again.”

Helpful Report

Posted 4 years ago

Dear Iona, Thank you for your Review. I have looked into this and can see you placed your order on Boxing Day, bearing in mind the bank holidays and social distancing measures in a work place, we and all couriers are working their best to get all orders out whilst maintaining these measures. I have tracked this for you and can see we have sent tracking details already and that your order is with Royal Mail. I appreciate your understanding and patience in this. Kind regards, Customer Services

Posted 4 years ago

“I'm being asked for a review and not received the item yet”

Helpful Report

Posted 4 years ago

Dear Joanne, Thank you for your Review. I have tracked your order and can see this is with Royal Mail. I can only apologise for any delay as all couriers are working their best to get all orders delivered whilst maintaining social distancing in a work place and the high volumes over the festive period. Your order will be with you shortly and I appreciate your understanding and patience. Kind regards Customer Services

Posted 4 years ago

“Arrived quickly”

Helpful Report

Posted 4 years ago

“I am still waiting for my shampoo to be delivered. Thanks.”

Helpful Report

Posted 4 years ago

Dear Customer, Thank you for your Review. I would like to apologise for the delay in receiving your order. Couriers are working their best to get all orders delivered whilst maintaining social distancing measures and the high volumes over the festive period. I have tracked this for you and can see this is on its way to you. I appreciate your patience. Kind regards, Customer Services

Posted 4 years ago

“Ordered product very late for Christmas at a reduced price. Arrived in time so very happy”

Helpful Report

Posted 4 years ago

“Product never arrived.”

Helpful Report

Posted 4 years ago

Dear Caroline, Thank you for your Review. I can only apologise for the delay in receiving your order. Couriers are working their best to get all orders delivered whilst maintaining social distancing and measures within a work place. I have tracked this and can see this is with Royal Mail and will be with you shortly. I appreciate your patience. Kind regards, Customer Services

Posted 4 years ago

“My order has not arrived”

Helpful Report

Posted 4 years ago

Dear Linda, Thank you for your Review. I have looked into this and can see your order is on its way to you, I can only apologise for the delay as this was ordered on Christmas Eve, couriers are still working there best to get all orders delivered whilst maintaining social distancing measures. I can assure you, this will be with you soon and I appreciate your patience in this. Kind regards, Customer Services

Posted 4 years ago

“Being an ex staff member of Toni&Guy I find this book is a useful and a great help toward the training of our apprentices for learnings programme we have in place to learn the classic shapes as I have once experienced myself .”

Helpful Report

Posted 4 years ago

“Ok display a good 😌 lace to go however gift card ordering awful”

Helpful Report

Posted 4 years ago

“I have not received this order yet!”

Helpful Report

Posted 4 years ago

Dear Customer, Thank you for your Review. I would like to apologise for the delay in receiving your order. Couriers have experienced delays due to social distancing and high volumes over the festive period. I have tracked this and can see this is currently with Royal Mail and will be with you shortly. Kind regards, Customer Services

Posted 4 years ago

“fast delivery and great price for my fave products-thanks!”

Helpful Report

Posted 4 years ago

“Excellent service from Toni & Guy, ordered and received next day, Very good price.”

Helpful Report

Posted 4 years ago

“Ordered voucher for Xmas gift on line week before Xmas Had email to say would receive confirmation Didn’t receive email Money taken from account but not had email still? Voucher arrived in post today”

Helpful Report

Posted 4 years ago

“Swift response to my order even though it was two days before Christmas! Happy with the GHDs and hair protector spray. Hair looks less fired out already compared to my previous straighteners with no protector!!!”

Helpful Report

Posted 4 years ago

“Conditioner came open & leaked but otherwise all good”

Helpful Report

Posted 4 years ago

“Very happy with purchase so far”

Helpful Report

Posted 4 years ago

“The price was good and the shampoo excellent.”

Helpful Report

Posted 4 years ago

Dear Abby, Thank you for your Review. I have now looked into this and can see this has now been delivered, I would like to apologise for this delay. This was due to high volumes and social distancing in a work place for us and couriers. I am happy to see this has now been delivered. Kind regards, Customer Services

Posted 4 years ago

“Seem to have lost an order. Ordered 2 items. Order delivery confirmation for one item, actually delivered the other one. One very disappointed teenager on Christmas Day.”

Helpful Report

Posted 4 years ago

“I would review it if I had received it but I am still waiting. I have also had no notification as to when it is arriving so I am afraid I will not be buying from you again.”

Helpful Report

Posted 4 years ago

Dear Anoushka, Thank you for your Review. I am sorry to hear of any disappointment caused. I have looked into this and can see that we had sent to you dispatch confirmation and I am happy to see this has now been delivered. I do thank you for your patience. Kind regards, Customer Services

Posted 4 years ago

TONI&GUY is rated 4.5 based on 1,913 reviews