TONI&GUY Reviews

Name: TONI&GUY
Address: Mascolo Group LtdInnovia HouseMarish Wharf, St. Mary's Road,, Langley
Rating: 4.48

4.5 Rating 1,901 Reviews

87 %

of reviewers recommend TONI&GUY

4.5

Based on 1,901 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email
Queries Resolved In	Under An Hour

About TONI&GUY:

TONI&GUY is the ‘Official Sponsor to London Fashion Week’ and create the hair for over 60 designer catwalk shows each year working with top designers including Giles Deacon, Todd Lynn, Jean- Pierre Braganza and William Tempest. Toni Mascolo and Brother Guy co-founded the first TONI&GUY salon in 1963 in Clapham, London, joined later by their two brothers Bruno and Anthony. By the late 1990’s the company had grown from a single salon to over a hundred in over 20 countries world-wide.
Driven by their philosophy of pushing the boundaries of hairdressing and delivering creativity, quality and consistency to every client, Toni and Guy Mascolo were one of the first to begin the franchising boom, with the first franchised salon opening in Brighton in 1988.
TONI&GUY have remained at the forefront of the hairdressing industry and has pioneered the professional hairdresser, exceeding all industry standards to make expertise available on a global scale.

Visit Website

Phone:

0175 361 2040

Email:

info@mascolo.co.uk

Location:

Mascolo Group LtdInnovia HouseMarish Wharf, St. Mary's Road,
Langley
SL3 6DA

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TONI&GUY 5 star review on 3rd April 2021

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Beautiful smelly shampoo. My hair feels so soft . Quick delivery and easy to order .. thank you”

Helpful Report

Posted 3 years ago

“Very poor customer service, support, returns policy and communication due to them sending the wrong nioxin shampoo through. Disappointed.”

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Posted 3 years ago

Dear Judith, Thank you for your Review. I would like to apologise for any dissatisfaction caused. I have looked into this and can see when you notified Customer Services, one of our team responded and advised they have let our Returns team know who will be in contact. Due to working from home, there is an added delay which I am sure you can appreciate. If not already, someone will be in contact and have this resolved for you. Kind regards, Customer Services

Posted 3 years ago

“My first purchase from Toni and Guy. Easy to use website, fast delivery and well packaged. Excellent 😊”

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Posted 3 years ago

“Fast delivery, all good.”

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Posted 3 years ago

“Excellent product definitely recommended to friends and family.”

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Posted 3 years ago

“Very fast service, very well packaged and in perfect condition, very expensive because the customs fees that we were charged to deliver the package have made the item much more expensive.”

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Posted 3 years ago

“Happy with my antistatic comb perfect for precision parting in my hair as unable to do so before also bought wella reflections oil firm favourite for my unruly hair been using the same product for 5 years as not found any thing as near as good also smells gorgeous”

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Posted 3 years ago

“Excellent product and efficient ordering/delivery. Very pleased.”

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Posted 3 years ago

“Easy to order. Delivered in a few days in time for a birthday treat. Very good customer services personnel.”

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Posted 3 years ago

“I still have not received correct item or any explanation when the right item will be sent terrible customer service”

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Posted 3 years ago

Dear Sam, Thank you for your review. I can see that Customer Services have responded to your email on 22/02/21, this is currently with our Returns team who will be in contact shortly to have this rectified. As you can appreciate, we are all still remotely working which means there can be a slight delay. I thank you for your understanding and I will chase our Returns team now. Kind regards, Customer Services

Posted 3 years ago

“It didn't fit my hairdryer so in the process of returning the product”

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Posted 3 years ago

“Great company”

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Posted 3 years ago

“Very fast and efficient service, expertly packed - definitely use again.”

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Posted 3 years ago

“I miss you guys at the moment. I love coming to the salon in Clapham Junction. I get an excellent hair cut, a great customer experience and I really like my stylist and the team. I can't wait to get back and see you all.”

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Posted 3 years ago

“Love the shampoo brand”

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Posted 3 years ago

“A very good service. Would use again.”

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Posted 3 years ago

“Easy to use website and free delivery”

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Posted 3 years ago

“Love the Chester Toni & Guy. Girls do great cuts and colour. Really miss Katie and Jade.”

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Posted 3 years ago

“I like my ptoduct , very good quality”

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Posted 3 years ago

“Always good service”

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Posted 3 years ago

TONI&GUY is rated 4.5 based on 1,901 reviews